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Localiza&CoCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively assisting customers throughout their vehicle rental journey, while adhering to company procedures and creating positive experiences. Proficient in Microsoft Office and fluent in English or Spanish, with the ability to handle customer inquiries and resolve requests efficiently.
Highest-signal resume keywords
Customer Service ExperienceBachelor's DegreeFluency in English or SpanishMicrosoft Office ProficiencyValid Category B Driver's License
About the role
Key responsibilities & impact- Provide support and assistance to customers throughout their vehicle rental and reservation journey
- Handle nationwide customer service calls
- Understand customers’ needs
- Provide guidance and answer questions
- Assist in resolving customer requests
- Follow the company’s customer service procedures, deadlines, and standards
- Create a positive experience and deliver value to every customer
Requirements
What you’ll need- Bachelor’s degree completed or in progress
- Experience in customer service
- Full availability to work varying shifts
- Availability to work scheduled shifts on weekends and holidays (5-on, 2-off schedule)
- Knowledge of Microsoft Office and strong typing skills
- Fluency in English or Spanish
- A valid Category B driver’s license is a plus
Benefits
Comp & perks- Home office allowance
- Dress code: Be yourself!
- Special discounts on car rentals and the purchase of pre-owned vehicles
- Gympass
- Profit Sharing and Results Program (PLR)
- Health insurance
- Dental insurance
- Private pension plan
- Company headquarters restaurant
- Allya benefits and discounts network
- Life insurance
- Food allowance
- Meal voucher
- Transportation voucher
- Universidade Localiza (in-person and online training for your professional development)
- Support Program for Expectant Mothers
- Acolher Program, offering psychological, financial, and legal guidance
- On-site medical offices for emergency care
- Dedicated employee service center
- On-site services at company headquarters (gym, nail salon, bank, copy center, and snack bar)
- Open-plan workspaces
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceTyping SkillsProblem ResolutionReservation ManagementShift Flexibility
Soft Skills
CommunicationEmpathyAdaptabilityPositive Attitude
Industry Keywords
Vehicle RentalCustomer SupportService ProceduresNationwide CallsCustomer Experience