Maleda Tech

Web Designer

• Design polished, on-brand, conversion-focused pages and experiences for the marketing website and related digital touchpoints
• Uphold and elevate brand standards across marketing assets
• Build, document, and maintain components within a Figma design system
• Create wireframes, mockups, and prototypes to communicate design intent
• Partner with marketing, content, analytics, and engineering teams to align designs with business goals and ensure high-fidelity implementation
• Design with accessibility standards such as WCAG in mind
• Use analytics, heatmaps, and session replay data to identify opportunities and refine pages
• Support experimentation by designing and helping analyze A/B tests
• Translate test results into clear recommendations
• Explore AI-assisted tools and workflows to improve design-system consistency, documentation, and scale

Marketing Web Designer – UX/UI

Operations

• Brainstorm, research, scout, and build a portfolio of custom small-group and private trips tailored to distinct guest profiles
• Design complete, exclusive itineraries featuring unique destinations, cultural moments, homes, and experiences
• Own operational plans covering transportation, timing, luggage, group movement, insurance, and contingency planning
• Source and secure accommodations, negotiate vendor rates and amenities, and manage guest budgets
• Interface with guests, travel coordinators, luxury homeowners, realtors, and travel suppliers from initial contact through post-trip follow-up
• Serve as a guest point of contact during travel and resolve issues and emergencies
• Build and maintain relationships with luxury homeowners, villa and real estate partners, and experience vendors
• Provide personalized, discreet service while maintaining strict confidentiality
• Collaborate with internal program and communications stakeholders
• Meet or exceed sales and service performance indicators
• As the team grows, lead, coach, and develop Travel Specialists

Bespoke Travel Designer – Operations Lead

Designer

• Research, scout, and design one-of-a-kind private and small-group trips for a select portfolio of guests
• Build trusted relationships with high-profile guests, documenting their travel preferences and tailoring every trip to them
• Source exceptional accommodations and experiences, including bespoke options beyond standard inventory
• Coordinate with guests, travel coordinators, luxury property owners, and travel suppliers from first contact through post-trip follow-up
• Manage bookings end to end, including proposals, reservations, payment collection, and itinerary design
• Serve as the guest's point of contact during travel, resolving last-minute changes and unexpected issues with discretion
• Build and maintain relationships with property owners and travel vendors, negotiating favorable rates, services, and amenities within guest budgets
• Meet or exceed sales and service performance targets
• Lead, coach, and develop a team of Concierge Specialists as the team grows, setting the standard for high-touch service

Senior Luxury Travel Advisor – Trip Designer, VIP Clients

Technical Program Manager

• Own program execution for Reservations, Cancellations, and Host Services initiatives
• Track milestones, surface risks, and drive resolution across Web, iOS, and Android engineering teams
• Partner with Engineering Managers, Tech Leads, and Product Managers to align roadmaps and sequence work
• Manage cross-team dependencies and keep them visible and unblocked
• Lead, influence, and help shape engineering decisions and solution scope
• Drive delivery of cancellation policy systems, reservation management flows, host and guest service tooling, and related trust and support infrastructure
• Run standups, cross-functional syncs, and stakeholder updates
• Identify and mitigate technical and execution risks
• Contribute to bi-annual product release planning
• Manage assigned workstreams through the full product lifecycle
• Translate complex technical work into clear status communications for engineering directors and senior leadership

Senior Technical Program Manager – Reservations, Cancellations & Host Services

• Guide contracts from project request through signed agreement, including scoping, statements of work, approvals, and kickoff
• Represent researchers in scoping and negotiation
• Translate study needs into clear commercial terms and reduce unnecessary back-and-forth
• Partner with Finance and research leads on budgets and forecasts
• Track spend, prepare quarterly forecasts, and conduct monthly budget reviews
• Maintain current visibility into active contracts, onboarding, and approvals
• Keep researchers informed about status and next steps
• Manage spend requests in Zip and Oracle, including purchase orders, change orders, invoices, and requisitions
• Onboard and offboard vendors and tools, including supplier questionnaires, NDAs, risk and privacy reviews, legal routing, tool access, and integrations
• Coordinate master service agreements, statements of work, NDAs, and renewals with Legal and Procurement
• Adapt to legal, procurement, and data requirements in international markets, including EMEA and China
• Maintain the contract repository, retainer trackers, and master supplier list
• Track renewals at 30, 60, and 90 days
• Support transitions to retainer-based vendor and agency models
• Support vendor evaluation and consolidation, including review of data-use, model-training, and data-processing terms for AI tools
• Serve as primary contact with Legal, Privacy, Security, Procurement, Sourcing, Finance, and Accounts Payable
• Anticipate and resolve review bottlenecks, set timeline expectations, and escalate stalled reviews
• Maintain operating data in Airtable
• Support knowledge management across the shared drive, research repository, and team tools

Research Operations Specialist – Contracts, Vendors & Spend

Guest Services

• Lead, coach, and support a team of concierge agents in daily operations
• Handle escalated and complex guest requests with care and sound judgment
• Monitor service quality and provide regular feedback to team members
• Manage team scheduling and coverage to meet guest demand
• Identify recurring guest issues and recommend process improvements
• Partner with cross-functional teams to resolve issues and improve the guest experience

Concierge Lead, Guest Services

Analyst

• Analyze housing market data, including rental trends, supply, and affordability, across key markets
• Track and summarize local housing regulations and policy developments
• Build and maintain dashboards and reports that monitor market conditions
• Produce clear written briefs and presentations for cross-functional stakeholders
• Partner with policy, partnerships, and business teams to answer high-priority questions
• Identify data gaps and help improve how housing data is sourced and maintained
• Help a global travel and hospitality platform understand housing markets and their effects on its business and communities

Housing Analyst

• Lead the execution of regional programs and initiatives across North and Latin American markets
• Build and manage relationships with key partners, serving as a trusted point of contact
• Monitor regional performance, identify trends, and recommend actions to improve outcomes
• Design and improve operating processes that help regional teams and partners work efficiently
• Coordinate across global and local teams, including product, marketing, policy, and support, to keep priorities aligned
• Prepare clear updates and recommendations for leadership

Senior Regional Operations, Partnerships Lead

• Manage day-to-day operations for enablement programs, including intake, planning, scheduling, and launch readiness
• Administer and optimize enablement platforms, such as learning management and content systems
• Build and maintain reporting on program adoption, completion, and impact on field performance
• Establish and maintain standard processes, templates, and governance for enablement content
• Coordinate cross-functional stakeholders to keep programs on track and aligned with business priorities
• Identify process gaps and drive improvements that make enablement easier to deliver and consume

Enablement Operations Manager

Full-stack Engineer

• Design, build, and ship new features for a large-scale consumer Android app
• Write clean, well-tested, maintainable code in Kotlin
• Collaborate with designers to deliver smooth, accessible, and visually polished experiences
• Monitor and improve app performance, stability, and crash rates
• Partner with back-end engineers on APIs and data flows that power mobile features
• Participate in code reviews and help maintain strong engineering standards

Android Software Engineer

Software Engineer

• Design, build, and ship features across front-end and back-end services
• Write clean, well-tested, maintainable code and take part in code reviews
• Partner with product, design, and engineering teams to turn requirements into technical solutions
• Improve the performance, reliability, and scalability of existing systems
• Troubleshoot and resolve production issues, and help strengthen monitoring and alerting
• Contribute to technical documentation and share knowledge across the team

Program Manager

• Support the execution of key programs and initiatives, including tracking tasks, timelines, and deliverables
• Maintain accurate and up-to-date project plans, documentation, and status trackers
• Coordinate across teams to gather inputs, schedule meetings, and ensure follow-through on action items
• Prepare and distribute meeting agendas, notes, and recaps
• Design and support team culture initiatives across remote and in-person environments
• Help plan and execute team events, offsites, activities, and recognition
• Identify and surface risks, dependencies, and blockers to senior team members
• Support the creation and upkeep of operational processes and tools
• Provide regular status updates to immediate stakeholders
• Collaborate with the broader operations team on cross-functional projects and organization-wide initiatives