Mass General Brigham

Monitor Technician

• Provide continuous observation and surveillance of assigned patients at risk to themselves or others
• Use virtual monitoring workflows and preventative measures
• Provide verbal redirection and communicate with patient care staff
• Use alarms and other techniques to safely redirect patients from at-risk behaviors
• Serve as a patient observer at the bedside when needed

Assistant

• Perform unit secretarial duties under the supervision of the Nursing Director
• Coordinate unit/floor procedures to support efficient department operations and quality patient care
• Answer and manage unit phone calls, take messages, and place pages and calls
• Collaborate with healthcare team members and other departments
• Schedule patient diagnostic tests, appointments, and consults
• Maintain, label, file, copy, and request patient medical records
• Initiate and track Facilities, Bio Med, Housekeeping, and IT requests or work orders
• Order, expedite, and distribute unit, clerical, and patient care supplies
• Coordinate patient admissions, transfers, discharges, transportation, and equipment
• Enter and update bed management, diet orders, advance care directives, code status, medication reconciliation, restraint, assignment, recovery charge, and billing information
• Use Meditech to access and update administrative data, enter transport and PASSPORT orders, and print labels, kardexes, and medication administration reports
• Communicate admissions, discharges, and transfers to charge nurses, clinical leaders, admitting, and nursing supervisors
• Provide clerical support and answer patient call lights
• Receive and orient visitors and provide basic unit information to patients and families
• Float to other pods or units and provide backup patient transport coverage
• Participate in quality improvement projects, committees, SEAQ programs, staff meetings, competency activities, and continuing education
• Orient or precept new personnel as assigned

Certified Nursing Assistant

Virtual Monitor Technician

Patient Access Representative

• Ensure a smooth and efficient patient check-in and discharge process
• Provide excellent customer service
• Collect and verify patient demographic and insurance information and enter it into systems
• Schedule appointments and confirm patient information
• Explain insurance and billing policies/procedures to patients
• Process payments and provide receipts
• Obtain pre-authorization for procedures as needed
• Handle patient questions, concerns, and issues, escalating complex situations to patient access senior staff or manager
• Greet patients professionally and courteously

Patient Access Representative, I

General

• Configure, implement, test and optimize UKG Pro WFM to align with operational workflows
• Conduct thorough testing and validation of configurations
• Train end users on software applications
• Develop end-user documentation
• Provide ongoing software application support by identifying and resolving issues
• Engage in dedicated project work
• Participate in regular team meetings about activities, issues and updates
• Participate in professional development activities such as webinars, workshops and online training

WFM Configuration Specialist

• Prepare patients for MRI examinations
• Position patients and set imaging parameters
• Acquire, process, and display diagnostic-quality MRI images
• Select appropriate imaging protocols and perform required quality assurance scans
• Verify patient identity and exam details in compliance with Joint Commission standards
• Conduct MRI scans for ambulatory/outpatient patients
• Perform IV insertions and contrast injections, monitor adverse reactions, and document procedures in the EMR
• Educate patients and visitors on MRI safety and enforce safety protocols
• Respond to equipment-related emergencies
• Perform scheduled MRI equipment quality control checks and report issues
• Assist with scheduling, patient transport, inventory, and filing
• Collaborate with MRI leadership and departmental staff to support patient flow and scanner utilization
• May oversee students and work with lab animals for research purposes

MRI Technologist

• Perform magnetic resonance imaging studies safely using MRI systems
• Prepare and position patients and set imaging parameters
• Acquire, process, and display diagnostic-quality images
• Select appropriate imaging protocols and perform quality assurance scans
• Verify patient identity and exam details according to Joint Commission standards
• Perform IV insertions and contrast injections, monitor adverse reactions, and document in the EMR
• Educate patients and visitors on MRI safety and respond to equipment-related emergencies
• Perform scheduled MRI equipment quality-control checks and report issues
• Assist with scheduling, patient transport, inventory, and filing
• Rotate among MRI scanners across the assigned department as needed
• Collaborate with radiologists, nurses, child life specialists, MRI leadership, and hospital personnel

• Independently perform all echocardiograms, including complex valve, congenital, Cath/EP lab, biopsy, TAVR, pediatric, fetal, structural, and 3D transesophageal studies
• Perform comprehensive echocardiographic studies for pediatric, post-operative, adult congenital, and fetal patients
• Troubleshoot Epic/PACS issues
• Precept junior staff, students, and fellows
• Lead the team in the absence of lead sonographers and provide backup support
• Collect data for Intersocietal Accreditation Commission accreditation
• Guide administrative support staff on technical and scheduling questions
• Support Cath/EP lab procedures, biopsies, and TAVR cases
• Maintain accreditation applications and quality assurance activities
• Participate in teaching, mentoring, research data collection, imaging analysis, abstract presentations, and manuscript preparation
• Prepare accurate preliminary reports and comply with patient privacy, safety, departmental, and hospital policies

Monitor Technician

Certified Nursing Assistant

Virtual Monitor Technician

Patient Access Representative, I

WFM Configuration Specialist

MRI Technologist

MRI Technologist

Cardiac Sonographer III