Mass General Brigham

Physician Assistant

• Room patients and prepare exam rooms in a cardiology outpatient setting
• Obtain vital signs and EKGs, complete medication reconciliation, and document accurately in the EHR
• Support medication refills and care coordination
• Assist with clinic flow and provider support
• Participate in clinical huddles and flexible provider assignments
• Recognize changes in patient condition and escalate appropriately
• Support patient education and care coordination
• Float across multiple cardiology service locations based on staffing and operational needs

Medical Assistant, Cardiology

• Room patients and prepare exam rooms in a cardiology outpatient setting
• Obtain vital signs and EKGs
• Complete medication reconciliation and document accurately in the EHR
• Support medication refills and care coordination
• Assist with clinic flow and provider support
• Participate in clinical huddles and flexible provider assignments
• Recognize changes in patient condition and escalate appropriately
• Support patient education and care coordination
• Prepare charts and support prescription refill and results management
• Float to nearby cardiology locations, including Dover and Portsmouth, based on staffing and operational needs

Executive Assistant

• Perform secretarial duties and coordinate unit/floor procedures under the Nursing Director
• Answer and manage unit phone calls, take messages, and place pages and calls
• Collaborate with healthcare team members and other departments
• Schedule patient diagnostic tests, appointments, and consults
• Maintain, label, copy, and file patient medical records
• Initiate and track Facilities, Bio Med, Housekeeping, and IT requests and work orders
• Order, expedite, and distribute unit, clerical, and patient-care supplies
• Coordinate patient admissions, transfers, discharges, transportation, and equipment
• Use bed management, Meditech, Quadramed, VOCERA, and other hospital systems
• Enter and update administrative, bed management, diet, code status, medication reconciliation, restraint, billing, and recovery-charge information
• Receive and orient visitors and provide basic unit information
• Answer patient call lights and communicate requests to clinical staff
• Provide clerical support and back-up patient transport coverage
• Float to other pods or units as requested
• Orient or precept new personnel and act as a resource
• Attend staff meetings, safety events, continuing education, and quality-improvement activities
• Participate in unit projects, committees, SEAQ programs, and interdisciplinary patient/family-centered care

Unit Secretary

Project Manager

• Coordinate faculty and post-doc credentialing and onboarding
• Process faculty Harvard Medical School appointments and promotions
• Process faculty and post-doc visa applications
• Develop comprehensive project plans and manage projects from initiation through completion
• Secure required resources and manage resources, budgets, risks, and changes using formal processes and tools
• Manage projects for on-time completion, within specifications, and within budget
• Communicate regularly on project status with stakeholders
• Own project plans for medium to large-scale projects
• Provide guidance to project coordinators
• Identify potential risks early, analyze impacts, and develop mitigation strategies
• Support team members and stakeholders in completing essential tasks

Temporary Project Manager – Faculty Affairs

• Interview patients to obtain medical information and measure vital signs, weight, and height
• Escort patients to examination rooms and prepare necessary equipment for healthcare providers
• Record medical history, vital statistics, and test results in medical records
• Perform office duties including answering telephones, taking dictation, and completing insurance forms
• Act as a liaison with other departments and advocate for patients using a positive customer service approach
• Collect, log, and prepare blood, tissue, and other laboratory specimens for testing
• Prepare, clean, and stock treatment rooms
• Clean and sterilize instruments and dispose of contaminated supplies
• Collaborate with physicians, nurse practitioners, and nursing staff to facilitate efficient patient care

Medical Assistant I

Assistant

• Make and maintain patient appointments while helping ensure schedules are accurate and efficient
• Greet and assist patients
• Answer phone calls, respond to routine inquiries, take messages, and help patients navigate appointment needs
• Support check-in and check-out processes
• File, scan, print, fax, and organize patient-care and practice-operation documents
• Process billing forms, co-payments when required, and medical-record documentation
• Request patient medical records, laboratory results, and other information needed by the care team
• Open and distribute mail or faxes and type forms, records, schedules, memos, and other materials
• Assist with messages related to prior authorizations, provider questions, prescription refills, and test results
• Serve as a resource for scheduling, registration, and billing systems, including providing support or training to others
• Perform specialized functions such as surgical scheduling or schedule changes
• Support day-to-day operations of the Physiatry clinical practice across Portsmouth and Somersworth locations

Clinic/Practice Assistant, Physiatry

Director

• Oversee the Donor Relations team’s philanthropic compliance work and financial stewardship reporting
• Oversee fund administration and financial stewardship as the primary point of contact for fund-related inquiries, data requests, and reporting
• Ensure the accuracy and integrity of fund data in collaboration with systems teams
• Drive process improvements across financial reporting, compliance, and fund management
• Monitor fund terms, expenditures, and eligibility for stewardship to ensure funds are used appropriately and according to donor intent
• Manage donor financial reports, support special projects, and resolve complex issues with MGB Finance and other stakeholders
• Educate colleagues and donors and provide high-quality service
• Develop metrics to strengthen stewardship practices
• Manage inbound fund requests and inquiries and coordinate fund data, list, and report requests
• Partner with the Information Systems Management team to ensure data integrity and manage donor database uploads
• Collaborate with Finance, administrators, leadership, fundraisers, donor relations colleagues, and the Office of General Counsel
• Track and audit fund terms, maturities, and expenditures; recommend funds for inclusion in or removal from stewardship
• Assist with auditing reinvesting endowments, reviewing gifts in the Development Office Suspense Fund, and compiling financial information for gift proposals
• Produce formal and bespoke financial reports using Ovrture and research complex funds, gifts, and expenditures
• Lead presentations, workshops, and communications on financial topics
• Develop stewardship metrics with the Director
• Contribute to positive office morale

Associate Director of Development, Donor Relations

Technician

• Provide patient care and services including EKGs, phlebotomy, equipment cleaning, and room stocking under licensed-nurse supervision
• Perform secretarial duties including organizing paperwork, answering phones, paging, receiving Emergency Department patients, and maintaining medical records
• Transport patients safely throughout the hospital, including critical patients and deceased patients to the morgue
• Perform 1:1 patient sitting when necessary
• Apply restraints under provider direction and licensed-nurse supervision according to hospital policy
• Clean medical equipment and clinical environments to prevent infection
• Deliver specimens to the laboratory and follow specimen-handling procedures
• Arrange ambulance transfers when the department secretary is absent
• Perform EKGs and retrieve prior EKGs in the MUSE system
• Obtain laboratory specimens and support in-house draws
• Assist providers with patient procedures
• Clean and restock the glidescope and assigned rooms
• Report medical equipment repair needs
• Empty linen bags when half full
• Practice Patient and Family Centered Care

ED Unit Services Technician

Patient Coordinator

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office
• Make patient appointments and maintain appointment records
• Greet and assist patients
• Answer telephones, assist callers with routine inquiries, and schedule appointments
• File materials in patient folders and print appointment schedules
• Process patient billing forms and scan documents to patient medical records/LMR
• Call for patient medical records and laboratory test results
• Open and distribute unit mail or faxes
• Type forms, records, schedules, memos, and other documents as directed
• Accept co-payments as required
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results
• Act as Super User for scheduling, registration, and billing systems
• Provide assistance and training to others in these areas
• Perform more complex or specialized functions, such as surgical scheduling and schedule changes/blocking, at a more advanced competency level

Patient Services Coordinator II – Endoscopy Scheduling

• Provide direct and indirect care to perioperative patients
• Facilitate each patient’s readiness for surgery
• Perform EKGs and blood glucose monitoring
• Support Perianesthesia procedures within scope
• Respond to medical emergencies using Heartsaver CPR and AED skills
• Transport patients and equipment safely throughout the hospital
• Secure equipment and supplies
• Monitor and report patient condition and significant changes to the RN
• Collect and record patient data, including vital signs, intake and output, blood sugar, weights, restraint care and monitoring
• Provide non-clinical information and orient patients and visitors
• Reinforce nurse-provided patient education and provide basic care instructions
• Maintain patient and family-centered care and comply with hospital standards, policies and competencies

PACU Certified Nursing Assistant, Nursing Student

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office
• Make patient appointments and maintain appointment records
• Greet and assist patients
• Answer telephones, assist callers with routine inquiries, and schedule appointments
• File materials in patient folders and print appointment schedules
• Process patient billing forms and scan documents to patient medical records/LMR
• Call for patient medical records and laboratory test results
• Open and distribute unit mail or faxes
• Type forms, records, schedules, memos, and other materials as directed
• Accept co-payments when required
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results
• Act as “Super User” for scheduling, registration, and billing systems
• Provide assistance and training to others in these areas
• Perform more complex or specialized functions, such as surgical scheduling and schedule changes/blocking, at a more advanced competency level

Events

• Support the planning and successful execution of events, including on-site staffing
• Gather and record RSVPs, data and action items in a donor database
• Ensure thorough documentation of guest/participant activity and results
• Coordinate with internal teams to support event logistics and communications
• Coordinate logistics, prepare agendas and materials, take notes and organize follow-up actions for meetings, events, appointments and presentations
• Troubleshoot issues as needed
• Write and/or edit documents and interpret information necessary to draft responses
• Handle constituent phone and email inquiries as needed
• Submit employee expenses and vendor invoices
• Assist with daily administrative activities
• Contribute to the execution of 100+ annual events supporting fundraising of $20M+

Development Coordinator – Special Events

Pharmacist

• Process medication orders entered by prescribers
• Provide medications promptly and accurately for patient administration
• Supply timely and accurate medication information to healthcare workers and patients
• Represent Pharmacy on key programs, including nutrition support and the Safety Committee
• Act as a liaison, serve on committees, recommend policies and procedures, and review drug and supply requirements
• Coordinate daily workload with department needs
• Check medication fills, including cassettes, Omnicells, and floor stock
• Prepare and process IV admixtures
• Process sufficient quantities of prescriber medication orders
• Provide drug consultations to healthcare personnel and patients
• Detect and document adverse drug events, including adverse reactions, medication errors, and near misses
• Perform and document target drug interventions
• Maintain necessary records
• Provide training and in-service education to Pharmacy, Nursing, and medical staff
• Ensure proper drug security and control
• Complete assigned medication inventory duties
• Perform additional duties as requested by the Pharmacy Director or Assistant Director

Senior Pharmacist

• Function as a member of the patient care team under the direction of the Registered Nurse
• Support the RN with clinical tasks including blood glucose monitoring, EKGs, simple dressings, aseptic technique, and emergency response using CPR/AED skills
• Respond to patient and family needs and support efficient unit operations
• Maintain a safe patient environment, conduct room rounds, assist with ambulation, and provide patient observation
• Follow restraint, infection control, safety, confidentiality, and hospital policies
• Organize and prioritize patient care and coordinate breaks and assignments with nursing staff
• Communicate patient conditions and delegated-task status to the RN; recognize and report significant changes
• Collect, record, and document vital signs, intake/output, blood sugar, weights, and other patient data
• Provide patient comfort, personal care, skin care, toileting, feeding, positioning, and basic patient education
• Assist with patient admissions, discharges, transfers, treatments, and procedures
• Transport patients, belongings, equipment, and supplies
• Perform EKGs, blood glucose monitoring, simple dressing changes, specimen collection, and end-of-life/post-mortem care
• Maintain patient rooms, restock supplies, inspect equipment, and perform cleaning/decontamination
• Respond to call lights and emergencies within the scope of the role
• Participate in staff meetings, in-services, quality improvement programs, and competency activities
• Assist in orienting new patient care assistants and serve as a resource to float staff

Certified Nursing Assistant

Patient Access Representative

• Greet patients professionally and warmly
• Collect and verify patient demographic and insurance information and enter it into systems
• Schedule appointments and confirm patient information
• Explain insurance and billing policies and procedures
• Process payments and provide receipts
• Obtain pre-authorization for procedures as needed
• Handle patient questions, concerns, and issues
• Escalate complex or difficult situations to patient access senior staff or manager
• Ensure a smooth and efficient patient check-in and discharge process
• Provide excellent customer service

Medical Assistant, Cardiology

Medical Assistant, Cardiology

Unit Secretary

Temporary Project Manager – Faculty Affairs

Medical Assistant I

Clinic/Practice Assistant, Physiatry

Associate Director of Development, Donor Relations

ED Unit Services Technician

Patient Services Coordinator II – Endoscopy Scheduling

PACU Certified Nursing Assistant, Nursing Student

Patient Services Coordinator II – Endoscopy Scheduling

Development Coordinator – Special Events

Senior Pharmacist

Certified Nursing Assistant

Patient Access Representative I