Mozilla

Financial Planning and Analysis

• Lead MZLA’s finance function, including accounting, FP&A, tax, treasury, and finance operations.
• Manage and develop the finance team, establishing priorities, responsibilities, review practices, and accountability.
• Oversee monthly and annual close, financial reporting, reconciliations, accounting policies, and internal controls.
• Oversee accounting and revenue recognition across donations, subscriptions, enterprise arrangements, partnerships, and other revenue streams.
• Lead annual budgeting, forecasting, longer-range financial planning, and scenario analysis.
• Develop management reporting and visualizations highlighting trends, risks, tradeoffs, and decisions.
• Oversee tax, audit, indirect tax, VAT/GST, corporate filings, and external advisers.
• Evaluate financial, tax, accounting, and operational implications of new jurisdictions or entities.
• Establish financial reporting, reconciliation, and control processes for partner-led commercial arrangements with Enterprise Partnerships and Legal.
• Oversee financial reporting to MZLA’s parent organization and affiliated Mozilla organizations.
• Own financial oversight of payroll across multiple providers with the People team.
• Strengthen finance systems and workflows, including accounting, expense management, payment-platform reconciliation, documentation, and automation.
• Oversee cash-flow planning, treasury, banking, and investment activities.
• Advise organizational leaders and translate complex financial information into clear recommendations.

Senior Manager, Finance & Accounting

• Lead MZLA’s finance function, with overall responsibility for accounting, financial planning and analysis, tax, treasury, and finance operations.
• Manage and develop MZLA’s finance team, establishing priorities, responsibilities, review practices, and accountability.
• Oversee monthly and annual close, financial reporting, reconciliations, accounting policies, and internal controls.
• Oversee accounting and revenue recognition across donations, subscriptions, enterprise arrangements, partnerships, and other revenue streams.
• Lead annual budgeting, forecasting, longer-range financial planning, and scenario analysis.
• Develop management reporting and visualizations highlighting trends, risks, tradeoffs, and decisions.
• Oversee tax, audit, indirect tax, VAT/GST, corporate filings, and related work with external advisers.
• Evaluate financial, tax, accounting, and operational implications of new jurisdictions or entities.
• Establish financial reporting, reconciliation, and control processes for partner-led commercial arrangements with Enterprise Partnerships and Legal.
• Oversee financial reporting to MZLA’s parent organization and affiliated Mozilla organizations.
• Own financial oversight of payroll across multiple providers with the People team.
• Strengthen finance systems and workflows, including accounting, expense management, payment-platform reconciliation, documentation, and automation.
• Oversee cash-flow planning, treasury, banking, and investment activities.
• Advise organizational leaders by translating complex financial information into clear recommendations.

Account Executive

• Build pipeline across DACH by developing opportunities with large enterprises, regulated organizations, and public-sector-related accounts
• Own the full sales cycle from sourcing and qualification through discovery, business case development, negotiation, and close
• Convert customer interest into pilots, support agreements, and enterprise platform opportunities
• Work across multiple target segments and account types rather than a fixed account list
• Partner with the Business Development Lead DACH on market priorities, opportunities, executive engagement, and deal strategy
• Collaborate with Solutions Engineering on technical discovery, validation, pilots, and customer rollout planning
• Engage with CIOs, CISOs, enterprise architects, workplace leaders, procurement teams, and compliance stakeholders
• Build customer-specific value cases around security, operational confidence, deployment flexibility, and trust
• Refine the regional sales motion by identifying messages, use cases, and segments that convert fastest
• Champion Mozilla’s values in customer interactions

Senior Strategic Account Executive, Firefox Enterprise - DACH

Solutions Engineer

• Support the growth of Firefox Enterprise across Germany, Austria, and Switzerland.
• Partner with Sales to support strategic enterprise opportunities across DACH.
• Lead technical discovery and solution design with customers and partners.
• Run workshops with customer stakeholders across security, infrastructure, IAM, endpoint management, and workplace technology.
• Own the relationship to the customer’s technical counterparts during and after the sales process.
• Help customers evaluate Firefox Enterprise in deployment, policy management, identity integration, logging, security controls, and operational fit.
• Design and support pilots, proofs of concept, and rollout plans.
• Advise customers on deployment models, architecture decisions, and integration approaches for enterprise environments.
• Validate interoperability across SSO, MFA, SIEM, proxy/network controls, endpoint tooling, certificates/PKI, and browser policy frameworks.
• Identify and help resolve technical risks, including application compatibility, certificate handling, deployment complexity, and policy enforcement requirements.
• Create reusable technical assets such as reference architectures, deployment guidance, validation plans, and technical enablement materials.
• Support and enable partners involved in deployment, integration, and customer success.
• Champion Mozilla’s values of openness, trust, and user agency in customer interactions.

Staff Solutions Engineer

Account Manager

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong, long-term client relationships with executive, commercial, technical, procurement, and partner stakeholders
• Develop success plans and guide customers from pilot through deployment, adoption, and broader rollout
• Monitor account health, lead business reviews, identify risks, and coordinate mitigation plans
• Own renewal planning, develop expansion opportunities, and maintain accurate retention and revenue forecasts
• Identify, qualify, develop, and close new Firefox Support opportunities when customer responsibilities allow
• Recognize broader Firefox Enterprise opportunities and coordinate them with the responsible Account Executive
• Conduct regular check-ins, business reviews, and success planning with customers
• Resolve issues and escalate when necessary to ensure timely resolution

Strategic Account Manager, Firefox Enterprise – DACH

Full-stack Engineer

• Improve the health of the Firefox DOM Core team’s Session History area
• Write Web-Platform tests to improve coverage and Gecko mochitests as needed
• Fix problems and pass tests to improve Gecko correctness
• Work through code review with relevant Gecko module owners and iterate to landing
• Deliver improved Session History test coverage and Gecko code correctness, measured by passed test cases

Contract Software Engineer – DOM Core, Firefox/Gecko

• Build and improve WebCompat dashboards (triage, reporting, and metrics)
• Improve the broken-site-report screenshot capture and pipeline
• Work with the WebCompat team, including QA, to turn reporting and triage needs into reliable tooling

Contract Software Engineer – WebCompat Tooling, Dashboards and Reporting

• Diagnose and fix WebGL bugs in Gecko using C++/Rust, including security bugs
• Write tests, work through code review with graphics module owners, and land fixes, with uplifts where needed
• Keep the ongoing WebGL bug queue under control
• Deliver reviewed WebGL fixes and new code landed with tests

Senior Software Engineer – WebGL, Color, Graphics

• Take on ongoing maintenance and routine engineering work in Firefox’s Layout area, including CSS, page layout, APZ, text, and images
• Own day-to-day Layout maintenance by fixing bugs and regressions, keeping tests green, and handling incoming issues
• Diagnose and fix Layout problems across Windows, macOS, Linux, and Android
• Carry out code review and routine upkeep so FTE engineers can focus on mission-critical projects
• Join planning and standards/web-compatibility meetings as needed
• Maintain a healthy Layout area and reduce backlog and regressions, freeing senior engineers to focus on Performance and Security issues

Contract Staff Software Engineer – Firefox Layout

• Maintain and engineer Firefox’s Graphics area, including rendering, compositing, images, canvas, and WebGL
• Own day-to-day Graphics maintenance, including bug fixes, regressions, test upkeep, and incoming issues
• Diagnose and fix graphics problems across Windows, macOS, Linux, and Android
• Carry out code review and routine upkeep so FTE engineers can focus on performance
• Keep the Graphics area healthy, reduce backlog and regressions, and free senior engineers to focus on performance

Contract Staff Software Engineer – Performance Graphics, C++, Rust, WebGL

Technical Customer Success

• Build and launch Mozilla’s first B2B support operations capability, including its operating model, workflows, escalation paths, governance, and continuous-improvement processes.
• Own external support vendor relationships end to end, including future vendor selection and contracting support, onboarding, workforce planning, performance management, invoicing, renewals, and investment recommendations.
• Create and maintain vendor training, support playbooks, standard operating procedures, quality frameworks, knowledge materials, and coordination with product teams for release-readiness plans.
• Forecast customer demand and support capacity, balancing staffing, coverage, language needs, service quality, cost, and business growth; recommend when to expand into new geographies or service models.
• Define service objectives, metrics, KPIs, dashboards, and operating reviews for quality, speed, customer experience, productivity, and cost.
• Hold vendors accountable for performance, identify service gaps, and lead corrective-action and continuous-improvement plans.
• Own Mozilla’s operational enterprise escalation framework and manage operational handoffs between vendor agents and Mozilla teams so complex issues reach Engineering, Product, Security, or business partners with sufficient context and urgency.
• Lead the operational response to major B2B incidents, coordinating vendor execution, engineering engagement, customer and leadership communications, resolution, and post-incident review.
• Partner with Product, Engineering, Customer Success, Sales, Legal, Finance, Procurement, and other teams to align customer commitments with operational capacity and improve the support experience.
• Participate in customer-facing meetings to understand operational challenges, explain support processes, gather feedback, and strengthen the customer support experience.
• Translate support trends and customer feedback into actionable insights, improving customer journeys, products, documentation, processes, tooling, automation, and responsible uses of AI while helping define Mozilla’s future B2B support organization.

Staff Technical Support Manager – Enterprise

• Build and launch Mozilla’s first B2B support operations capability, including its operating model, workflows, escalation paths, governance, and continuous-improvement processes.
• Own external support vendor relationships end to end, including vendor selection and contracting support, onboarding, workforce planning, performance management, invoicing, renewals, and investment recommendations.
• Create and maintain vendor training, support playbooks, standard operating procedures, quality frameworks, knowledge materials, and product release-readiness coordination.
• Forecast customer demand and support capacity, balancing staffing, coverage, language needs, service quality, cost, and business growth.
• Define service objectives, metrics, KPIs, dashboards, and operating reviews for quality, speed, customer experience, productivity, and cost.
• Hold vendors accountable for performance and lead corrective-action and continuous-improvement plans.
• Own the enterprise escalation framework and operational handoffs between vendor agents and Mozilla teams.
• Lead operational responses to major B2B incidents, coordinating vendors, engineers, customers, leadership communications, resolution, and post-incident reviews.
• Partner with Product, Engineering, Customer Success, Sales, Legal, Finance, Procurement, and other teams.
• Participate in customer-facing meetings to understand challenges, explain support processes, gather feedback, and strengthen the customer experience.
• Translate support trends and customer feedback into improvements to customer journeys, products, documentation, processes, tooling, automation, and responsible AI use.
• Help define the future structure of Mozilla’s B2B support organization.

Staff Technical Support Manager, Enterprise

Recruitment

• Own the end-to-end candidate experience for Staff-level and leadership roles, navigating complex negotiations, equity education, and competitive counter-offers
• Architect and execute sophisticated sourcing strategies for hard-to-find talent in niche technical communities such as Rust, browser engine architecture, and privacy-preserving AI
• Serve as a primary talent advisor to VPs and Directors, using data-driven insights to influence organizational design and multi-quarter hiring plans
• Lead continuous improvement of recruiting workflows using Career Level Guides (CLGs) for consistent candidate evaluation, leveling, and calibration
• Drive long-term succession planning by identifying and engaging talent for future critical roles and maintaining a healthy, diverse pipeline

Staff Recruiter

• Fix prioritized correctness and validation bugs from the wgpu "WebGPU for Firefox" project, plus security and fuzzer-reported bugs
• Diagnose and fix application blockers, real apps, and demos that do not yet work in Firefox Nightly
• Work through WebGPU conformance test suite (CTS) failures
• Write and pass tests, work through code review with wgpu maintainers and Gecko module owners, and land fixes upstream
• Coordinate with the Firefox WebGPU team on task selection and priority
• Deliver reviewed fixes landed upstream in wgpu and Gecko with tests, reducing the P2/P3 backlog, app blockers, and CTS failures for WebGPU on Linux and Android

Contract Senior Software Engineer – WebGPU, Firefox, Gecko, Rust

• Own the end-to-end candidate experience for Staff-level and leadership roles, navigating complex negotiations, equity education, and competitive counter-offers
• Architect and execute sophisticated sourcing strategies for hard-to-find talent in niche technical communities such as Rust, browser engine architecture, and privacy-preserving AI
• Serve as a primary talent advisor to VPs and Directors, providing data-driven insights to influence organizational design and multi-quarter hiring plans
• Lead continuous improvement of the recruiting workflow using Career Level Guides (CLGs) for consistency in candidate evaluation, leveling, and calibration
• Drive long-term succession planning by identifying and engaging talent for future critical roles and maintaining a healthy, diverse pipeline