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Posted: 9/23/2026Commercial Customer Success Manager – m/f/d
much. ConsultingCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management with a strong focus on sales initiatives and client relationship building. Proficient in negotiating contracts and transforming client feedback into actionable improvements while ensuring high levels of client satisfaction.
Highest-signal resume keywords
Customer Success ManagementB2B Sales ExperienceContract NegotiationClient Relationship BuildingFluent in English and German
About the role
Key responsibilities & impact- Lead all sales and upselling initiatives focused on Managed Services, including BI, Hosting and advanced support packages
- Guide clients through service offerings and identify evolving needs
- Negotiate contracts that ensure long-term, mutually beneficial partnerships
- Transform everyday support interactions and client feedback into actionable sales opportunities and process improvements
- Partner closely with operational teams to ensure seamless service delivery
- Maintain focus on client satisfaction and account growth
- Shape company processes and build out the commercial wing of the Support Hub
Requirements
What you’ll need- Relevant university degree
- At least 2 years of proven experience in Customer Success, Account Management or B2B Sales
- Ideally experience within the IT, software, or digitalization sectors
- Proactive, sales-driven mindset
- Ability to pitch solutions, handle objections and close deals
- Flexibility to juggle multiple projects across different functions, teams, and industries
- Open, customer-centric personality
- Excellent written and verbal communication skills
- Proven talent for building strong, meaningful, long client relationships
- Fluent in English (C2)
- Highly proficient in German (B2 or higher)
Benefits
Comp & perks- Flexible working; structure your work around your life
- Sales commissions (uncapped)
- Top insurance
- Self-learning budget
- State-of-the-art equipment
- 26 days of annual leave
- 6-month probation period
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales InitiativesUpsellingSolution PitchingObjection HandlingDeal Closing
Soft Skills
Proactive MindsetCustomer-Centric PersonalityExcellent Communication SkillsFlexibilityTeam Collaboration
Certifications & Qualifications
Relevant University Degree
Industry Keywords
Managed ServicesBIHostingIT SectorDigitalization