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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in team leadership, employee development, and performance management within a retail environment. Strong ability to implement sales strategies, foster engagement, and promote sustainability in customer interactions.
Highest-signal resume keywords
People ManagementEmployee DevelopmentSales Strategy ImplementationPerformance ManagementCustomer Engagement
About the role
Key responsibilities & impact- Recruit, hire, and develop employees to drive high performance and engagement
- Recognize and reward excellence and address performance issues
- Create personalized development plans and provide ongoing feedback
- Lead coaching, mentoring, and training initiatives
- Build team capabilities in product knowledge, selling techniques, and operational standards
- Foster an engaged and motivated team through communication, weekly meetings, and one-on-one sessions
- Set sales and service targets and implement strategies for continuous improvement
- Ensure adherence to standard operating procedures and manage inventory
- Collaborate with the District Manager to control labor costs and expenses
- Troubleshoot technology issues to support smooth operations
- Promote safety and follow Nestlé Safety, Health, and Environmental policies and procedures
- Maximize business opportunities through creative initiatives, customer loyalty, team motivation, and boutique performance improvements
- Create community-building channels through experimentation and collaboration
- Share coffee and sustainability knowledge with customers through personalized storytelling
Requirements
What you’ll need- 4+ years of professional experience in a fast-paced or luxury retail environment
- 3+ years of supervisory experience in people management and development of direct reports
- High School Diploma or GED required
- Bachelor’s degree preferred
- Ability to organize and utilize time management and prioritization skills to manage multiple tasks in an environment with competing demands
- Passion for coffee, respect for sustainability, and curiosity to educate oneself and others on coffee culture
- Availability to work open and closing shifts, weekends, and holidays
- Ability to travel as required
- This position is not eligible for Visa Sponsorship
Benefits
Comp & perks- Quarterly bonuses for achieving team sales and service goals
- Excellent training programs and career development opportunities
- Supportive and collaborative team environment
- Free Nespresso machine and coffee product allowance
- 401k with company match
- Educational reimbursement
- Health and mental wellness programs
- DE&I resource groups
- Commuter benefits
- Pet adoption reimbursement
- Employee recognition program
- Discounts at over 2,000 companies
- Performance-based incentives
- Healthcare coverage
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ManagementTime ManagementSales Target SettingOperational StandardsCoachingMentoringTraining InitiativesPerformance ImprovementTechnology TroubleshootingSustainability Knowledge
Soft Skills
CommunicationTeam MotivationOrganizational SkillsCuriosityCreativity
Certifications & Qualifications
High School DiplomaGEDBachelor’s Degree Preferred
Industry Keywords
Luxury RetailFast-Paced EnvironmentCustomer LoyaltySafety PoliciesCoffee Culture