Ochsner Health

Nurse

• Provide direct patient care, including IV therapy, under the direction of a registered nurse
• Direct and assist ancillary nursing staff with assigned duties
• Interact with the multidisciplinary team and other personnel
• Use the nursing process through data gathering, planning, and evaluation
• Provide care addressing physical, psychosocial, educational, safety, and age-related criteria
• Communicate effectively with patients, guests, family members, and coworkers
• Adapt to changing unit or department needs
• Maintain professional development, clinical knowledge, technical skills, training, and credentials
• Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements
• Ensure compliance with applicable laws, regulations, and standards
• Report known or suspected unethical conduct and patient, employee safety, privacy, or compliance concerns
• Perform other related duties as required

Licensed Practical Nurse – Virtual Messaging Network

Associate

• Perform delegated nursing care for adult, geriatric, medical, and psychiatric patients
• Assist patients with activities of daily living, including oral care and meals
• Conduct and participate in therapeutic milieu activities under clinical staff direction
• Participate in implementing improvements to unit quality-care standards
• Comply with JCAHO National Patient Safety Goals
• Adapt behavior, explanations, permissions, and communication style to individual patient populations
• Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements
• Report known or suspected unethical, questionable, safety, privacy, and compliance-related concerns
• Perform other related duties as required

Mental Health Tech, PRN

Community Health Worker

• Conduct chronic disease care management, including depression and anxiety
• Provide patient follow-up services and document patient outcomes
• Educate patients and facilitate support groups
• Mentor and coach less experienced Community Health Workers during certification training
• Assess and address patient needs in person and by telephone
• Coordinate patient care across health systems and navigate community resources
• Advocate for patients and community members
• Provide community health education and outreach to individuals, families, and local agencies
• Assist with health fair events
• Provide culturally aware social support and motivational support
• Act as a health care coach, including self-management support and goal setting
• Track and maintain a database of community outreach activities for grant tracking and reporting
• Adapt communication and service explanations to specific patient populations
• Maintain compliance with applicable laws, standards, and regulations
• Report known or suspected unethical, safety, privacy, or compliance concerns

Physician Assistant

• Provide individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed healthcare provider
• Assist with healthcare services for patients from varied backgrounds and age groups
• Maintain positive relationships with patients and families
• Support attending physicians and ensure efficient patient flow
• Communicate by phone to meet patient needs accurately and promptly
• Access company data systems and document pertinent medical information
• Support patients and providers throughout visits
• Ensure patients and providers are prepared for visits
• Answer patient questions before departure and prepare rooms for subsequent appointments
• Provide patient service through phone and in-person communication
• Complete documentation, including patient registration when necessary
• Maintain clinical knowledge, technical skills, training, and credentials through professional development
• Adapt communication and behavior to specific patient populations
• Comply with applicable laws, accreditation standards, regulations, and the employer’s Compliance & Privacy Program
• Perform other related duties as assigned

Certified Medical Assistant – Ortho Clinic

Counselor

• Assist patients with billing inquiries face to face and through e-mail, fax, mail, and phone
• Review patient bills and collect liability for upcoming procedures
• Collect residual and past-due balances
• Review alternate benefit coverage options for medical and pharmaceutical services
• Secure authorizations and establish fee arrangements
• Provide coverage at other locations as needed
• Serve as liaison between patients, providers, external departments, and responsible parties
• Ensure charges are applied appropriately and transactions are accurately recorded and maintained
• Resolve account balances and discrepancies within prescribed periods
• Provide timely estimates for upcoming procedures
• Discuss patients' financial responsibility and educate them about assistance options and financial alternatives
• Deliver high-quality service and maintain patient satisfaction
• Resolve patient issues in a timely, accurate, and efficient manner
• Remain knowledgeable about applicable laws, regulations, and accreditation standards
• Report known or suspected unethical conduct and compliance, privacy, or safety concerns

Financial Counselor

Customer Support

• Handle patient billing inquiries for the Health System
• Work directly with patients to provide customer service and collect past due balances
• Reply promptly and provide accurate information regarding medical bill accounts via telephone, email, fax, mail, or in person
• Serve as liaison between patients, providers, external departments, and other responsible parties
• Record and maintain transactions, resolving account balances and discrepancies within prescribed periods
• Plan, organize, and prioritize work and convince debtors to assume financial responsibility
• Educate debtors on payment options and financial impacts of alternatives
• Provide high-quality customer service and maintain patient satisfaction
• Handle calls appropriately and effectively
• Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance

Licensed Practical Nurse – Virtual Messaging Network

Mental Health Tech, PRN

Community Health Worker

Certified Medical Assistant – Ortho Clinic

Financial Counselor

Patient Account Customer Service Representative