Customer Support Agent, Native-Level English
Papaya Global
Posted: 10/21/2026
Customer Support Specialist
Morning Consult
Posted: 10/17/2026
Student Support Specialist
Exodigo
Posted: 10/14/2026PythonShell Scripting
Customer Experience Consultant – Logistics
A.P. Moller - Maersk
Posted: 10/7/2026Customer Experience Consultant, Logistics
A.P. Moller - Maersk
Posted: 10/7/2026
Customer Experience Manager
Cardo Systems, Ltd
Posted: 10/4/2026
Customer Support Operations Lead
OurRitual
Posted: 9/15/2026
Senior Customer Support Specialist
DealHub.io
Posted: 9/15/2026SQL
Customer Support Agent, Native-Level English
Papaya GlobalCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing high-quality customer support within the gaming industry, with a focus on effective communication, conflict resolution, and collaboration across teams. Proficient in troubleshooting and navigating multiple platforms while maintaining a customer-centric approach.
Highest-signal resume keywords
Customer Support ExperienceNative-Level English ProficiencyConflict Resolution SkillsStrong Troubleshooting SkillsAttention to Detail
About the role
Key responsibilities & impact- Serve as the primary point of contact for players, providing high-quality email support for everyday gameplay questions and sensitive or complex inquiries
- Provide clear and accurate information about Papaya’s products, features, and services
- Handle player complaints and de-escalate challenging situations with empathy and sound judgment
- Collaborate with Product, Operations, and Legal teams to investigate and resolve complex player inquiries
- Collect and share player feedback with Product and Support teams to drive continuous improvement
Requirements
What you’ll need- 2–3 years of Customer Support experience (email/chat) from a gaming company
- Native-level English proficiency, both written and spoken
- Strong communication and interpersonal skills
- Customer-centric approach
- Ability to handle complaints, resolve conflicts, and de-escalate challenging situations
- Strong troubleshooting skills
- Ability to navigate multiple applications, tools, and platforms simultaneously
- Creative, can-do mindset
- Proactive approach to problem-solving
- Fresh ideas and teamwork
- Excellent attention to detail
- Ability to thrive in a fast-paced, high-pressure environment
Benefits
Comp & perks- Professional growth opportunities
- Opportunity to make a true impact
- Hybrid/remote work arrangement in Tel Aviv
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTroubleshootingConflict ResolutionEmail SupportProblem-Solving
Soft Skills
Strong Communication SkillsInterpersonal SkillsEmpathyTeamworkCreative Mindset
Tools & Technologies
Multiple ApplicationsSupport Platforms
Industry Keywords
Gaming IndustryPlayer SupportCustomer-Centric Approach