Paradigm Oral Health

Scheduling Coordinator

• Provide concierge-level customer service to patients, referring offices, and team members by phone, in person, and via electronic communication
• Greet patients and visitors immediately upon arrival with a friendly demeanor
• Answer the phone promptly
• Schedule appointments to optimize patient satisfaction, provider time, and use of exam and treatment rooms
• Prepare a daily schedule for each provider
• Prepare patient charts
• Manage patient flow to reduce patient wait time
• Assist patients as necessary
• Maintain the reception area in a neat and orderly condition
• Maintain professional relationships with referring offices
• Maintain confidentiality of all information in accordance with HIPAA
• Perform other related duties as assigned

Assistant

• Aid surgeons with precision during oral surgery procedures
• Meticulously document patient care
• Perform preoperative tasks
• Maintain sterile environments
• Participate in strategic discussions with surgeons
• Monitor patient status
• Handle advanced surgical equipment
• Obtain vital radiographs
• Create detailed patient narratives
• Build strong relationships with referring dentists
• Deliver excellent patient care

Surgical Assistant

• Provide concierge-level customer service to patients, referring offices, and team members by phone, in person, and electronically
• Greet patients and visitors promptly and courteously
• Answer phone calls promptly and professionally
• Schedule appointments to optimize patient satisfaction, provider time, and use of exam and treatment rooms
• Prepare daily schedules for each provider
• Prepare patient charts
• Manage patient flow to reduce wait times
• Assist patients as necessary
• Maintain a neat and orderly reception area
• Maintain professional relationships with referring offices
• Maintain confidentiality in accordance with HIPAA
• Perform other related duties as assigned

Technician

• Collect used and contaminated equipment, instruments, and supplies for sorting and decontamination
• Manually clean supplies of contaminants
• Operate and maintain decontamination equipment
• Prepare and package decontaminated supplies for sterilization
• Examine supplies to ensure they are properly cleaned and sanitized
• Test and report issues or problems with sterilization equipment
• Sterilize, prep, wrap, and organize equipment into instrument trays for medical procedures
• Prepare and deliver necessary equipment and instruments for procedures
• Maintain records of sterilization procedures, sterilized items, equipment maintenance, and supplies
• Monitor inventory and supplies
• Perform other related duties as assigned

Sterilization Technician

• Assist oral surgeons with precision during surgical procedures
• Document patient care and craft detailed patient narratives
• Perform preoperative tasks
• Maintain sterile environments
• Participate in strategic discussions with surgeons
• Monitor patient status
• Handle advanced surgical equipment
• Obtain vital radiographs
• Support smooth operations in a fast-paced oral surgery setting
• Build strong relationships with referring dentists
• Deliver excellent patient care

Surgical Assistant – Oral Surgery

• Provide concierge-level customer service to patients, referring offices, and team members by phone, in person, or electronic communication
• Greet patients and visitors immediately upon arrival with a friendly demeanor
• Answer phones promptly
• Schedule appointments to optimize patient satisfaction, provider time, and use of exam and treatment rooms
• Prepare a daily schedule for each provider
• Prepare patient charts
• Manage patient flow to reduce wait times
• Assist patients as necessary
• Maintain the reception area in a neat and orderly condition
• Maintain professional relationships with referring offices
• Maintain confidentiality in accordance with HIPAA
• Perform other related duties as assigned

Scheduling Coordinator – Oral Surgery

• Collect used and contaminated equipment, instruments, and supplies for sorting and decontamination
• Manually clean supplies of contaminants
• Operate and maintain decontamination equipment
• Prepare and package decontaminated supplies for sterilization
• Examine supplies to ensure they are properly cleaned and sanitized
• Test and report issues with sterilization equipment
• Sterilize, prep, wrap, and organize equipment into instrument trays for medical procedures
• Prepare and deliver necessary equipment and instruments for procedures
• Maintain records of sterilization procedures, sterilized items, equipment maintenance, and supplies
• Monitor inventory and supplies
• Perform other related duties as assigned

• Aid oral surgeons with precision during surgical procedures
• Perform preoperative tasks
• Maintain sterile environments
• Document patient care and craft detailed patient narratives
• Participate in strategic discussions with surgeons
• Monitor patient status
• Handle advanced surgical equipment
• Obtain vital radiographs
• Support smooth surgical operations and exceptional patient care
• Build strong relationships with referring dentists

• Aid oral surgeons with precision during procedures
• Document patient care meticulously
• Perform preoperative tasks
• Maintain sterile environments
• Participate in strategic discussions with surgeons
• Monitor patient status
• Handle advanced surgical equipment
• Obtain vital radiographs
• Craft detailed patient narratives
• Deliver excellent patient care
• Build strong relationships with referring dentists

Events

• Develop, plan, and execute a comprehensive calendar of conferences, workshops, seminars, and networking sessions focused on healthcare innovation
• Coordinate with internal teams, external vendors, and stakeholders to deliver event components on time, within budget, and to high-quality standards
• Manage venue selection, catering, audiovisual needs, registration processes, and health and safety compliance
• Oversee event marketing and communications, including promotional campaigns, attendee engagement, and post-event follow-up
• Monitor event budgets, negotiate contracts, and prepare detailed reports on event outcomes and participant feedback
• Manage both in-person and virtual events to support the Institute’s mission, reputation, outreach, collaboration, and knowledge sharing

Events Manager

Supervisor

• Supervise office-based end-to-end site-specific revenue cycle team(s), providing guidance and support to meet departmental standards
• Interview, hire, onboard, and train new hires or transferred team members within pod-specific workflows and role expectations
• Provide ongoing training and development on billing and coding procedures, compliance, payer requirements, and best practices
• Conduct bi-weekly huddles to review site scorecards and metrics, adjust workflows, and implement strategic initiatives
• Identify communication gaps and address problem areas with solutions to improve accountability and performance
• Perform quarterly reviews for direct reports and provide performance feedback to RCM leadership
• Prepare and present detailed reports on site-specific RCM KPIs, including collection rate, days in AR, AR over 90 days, and RCM ticketing
• Audit team performance weekly to ensure timely, accurate, and compliant RCM activity according to SOPs and KPIs
• Develop and enforce procedures for outstanding claims follow-up and overdue account payment collection
• Ensure appropriate staffing based on volume and role alignment within each pod
• Review month-over-month trends to help set departmental RCM goals and support strategic initiatives
• Evaluate RCM processes, identify inefficiencies, and implement workflow improvements
• Report compliance concerns and assist with resolving compliance issues or discrepancies
• Act as first point of contact for site leadership on account or patient questions; coordinate research and review outcomes

RCM Supervisor II

• Aid oral surgeons with precision during surgical procedures
• Perform preoperative tasks
• Maintain sterile environments
• Document patient care and craft detailed patient narratives
• Participate in strategic discussions with surgeons
• Monitor patient status
• Handle advanced surgical equipment
• Obtain vital radiographs
• Support smooth operations in a fast-paced surgical setting
• Build strong relationships with referring dentists
• Deliver excellent patient care

General

• Update and maintain patient insurance information
• Maintain the doctor schedule to ensure efficient use of the doctor’s time
• Partner with the clinical team to ensure an excellent patient experience
• Adhere to deadlines and prioritize work against the patient schedule
• Collect patient payments effectively and professionally
• Understand doctor treatment recommendations and develop treatment plans from diagnoses
• Communicate treatment options and associated costs to patients
• Maintain confidentiality of all information in accordance with HIPAA
• Perform other related duties as assigned

Scheduling Coordinator

Surgical Assistant

Scheduling Coordinator

Sterilization Technician

Surgical Assistant – Oral Surgery

Scheduling Coordinator – Oral Surgery

Sterilization Technician

Surgical Assistant

Surgical Assistant

Events Manager

RCM Supervisor II

Surgical Assistant

Treatment Coordinator