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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and launching conversational AI products, with a strong focus on compliance and performance metrics. Proficient in managing integrations and collaborating with cross-functional teams to drive product insights and execution.
Highest-signal resume keywords
Conversational AI Product DesignCollections Regulations ComplianceEnd-to-End Collections WorkflowsAgentic AI Systems ManagementData-Driven Decision-Making
About the role
Key responsibilities & impact- Use data to build insights on product or platform requirements consistent with the shared product vision
- Gather customer experience and customer needs insights to inform product requirements
- Analyze research, market analysis, and usability studies to support data-driven decision-making
- Monitor product profitability measures, including budget
- Lead sprint planning, daily standups, and retrospectives to drive execution
- Interface with product and technology leadership as needed
- Partner with content developers, data scientists, product designers, and user experience researchers to identify new opportunities
- Contribute as an individual contributor
Requirements
What you’ll need- 3+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience
- Hands-on experience with end-to-end collections workflows, including delinquency segmentation, treatment strategy, outreach orchestration, payment plans, hardship programs, and dispute handling
- Experience designing and launching conversational AI products in customer-facing or servicing contexts
- Experience with conversation design, intent and escalation handling, and human-handoff models
- Hands-on experience with agentic AI systems, including LLM-based agents, tool/function calling, orchestration frameworks, guardrails, evaluation strategies, and human-in-the-loop controls
- Experience transitioning rules-based or manual workflows to agent-driven automation
- Ability to define and measure conversational and agent performance metrics
- Experience using experimentation, including champion/challenger and A/B testing
- Strong grasp of collections regulations, including FDCPA, Regulation F, CFPB/UDAAP, TCPA, state licensing, and contact and consent rules
- Experience building compliance controls into regulated and AI-driven interactions
- Technical fluency with platform and API products, API design and versioning, event-driven architectures, and decisioning or rules engines
- Experience managing integrations and partners such as servicing platforms, payment processors, credit bureaus, collection agencies, dialers, and communications providers
- Ability to build a multi-year platform roadmap and influence senior stakeholders across Risk, Legal, Compliance, Operations, and Engineering
- Excellent written and verbal communication
- Visa sponsorship through PayPal is not available now or in the future
Benefits
Comp & perks- Balanced hybrid work model: 3 days in the office and 2 days at either the PayPal office or home workspace
- Generous paid time off
- Healthcare coverage for you and your family
- Resources supporting financial security
- Mental health support
- Annual performance bonus
- Equity
- Other incentive compensation, as applicable
- Reasonable accommodations for qualified individuals with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Conversational DesignDelinquency SegmentationA/B TestingPerformance Metrics DefinitionAPI DesignEvent-Driven ArchitecturesHuman-Handoff ModelsOutreach OrchestrationPayment PlansDispute Handling
Soft Skills
Excellent Written CommunicationExcellent Verbal Communication
Tools & Technologies
API ProductsOrchestration FrameworksDecisioning EnginesCompliance ControlsIntegration Management
Industry Keywords
FDCPARegulation FCFPB/UDAAPTCPAState LicensingContact RulesConsent Rules