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Implementation Analyst – 2nd Shift
GXO Logistics, Inc.
Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in translating business needs into specifications and prototypes, with strong analytical skills for data investigation and problem-solving. Proficient in SQL for data querying and analysis, with a focus on enhancing manufacturing and supply chain operations.
Highest-signal resume keywords
SQL QueryingData AnalysisBusiness Process UnderstandingClear CommunicationUser Experience Prototyping
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the main contact for the Sherpa platform, a suite of web-based capabilities providing insights, decision support and analytics across manufacturing
- Work with current and prospective Sherpa users to understand business needs and translate them into specifications or proof-of-concept user experiences
- Investigate business and data problems arising from Sherpa platform usage, generally using the PGS Unified Data Hub (UDH)
- Communicate issues, interpret requests from site colleagues, and help generate new platform ideas with the Sherpa platform owner
- Help integrate artificial intelligence tools into the platform
- Act as first point of contact for the Sherpa user community; triage questions and issues, communicate progress, and escalate when needed
- Maintain documentation of requirements, decisions, known issues and platform guidance
- Support platform adoption at sites by gathering user feedback and informing development priorities
- Partner with process teams on business process implications
- Work under day-to-day direction from the Intelligent Solutions Architect
- Report to the lead of the Site Supply Transformation team
- Global role with no direct reports
Requirements
What you’ll need- Bachelor's degree with at least 2 years of experience; OR a master's degree with more than 0+ years of experience; OR an associate's degree with 6 years of experience; OR a high school diploma (or equivalent) and 8 years of relevant experience
- Ability to engage business users, identify their needs, and translate them into a clear written specification or simple prototype
- Comfort working with data, including querying with SQL
- Investigative, analytical mindset for tracing problems to causes in data or processes
- Clear written and verbal communication, including explaining technical points to non-technical colleagues
- Ability to work closely with and take direction from a technical lead while managing workload and commitments
- Interest in manufacturing and supply chain operations and applying software and data to improve them
- High fluency in English
- Ability to perform data analysis and trace data discrepancies between the Sherpa platform and UDH data
- Attention to detail when documenting requirements and investigating reported issues
- Limited business travel, approximately 10%
- Ability to occasionally participate in early morning or evening meetings across time zones
- Ability to communicate across regions, countries and cultures
- Candidates must be authorized to be employed in the U.S. by any employer
- Permanent work authorization in the United States required; U.S. work visa sponsorship is not available
Benefits
Comp & perks- Global Performance Plan with a bonus target of 10.0% of base salary
- 401(k) plan with Pfizer Matching Contributions
- Additional Pfizer Retirement Savings Contribution
- Paid vacation, holiday and personal days
- Paid caregiver/parental and medical leave
- Medical, prescription drug, dental and vision coverage
- Relocation assistance may be available based on business needs and/or eligibility
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisSQL QueryingUser Experience PrototypingDocumentationProblem Investigation
Soft Skills
Clear CommunicationAnalytical MindsetAttention to DetailCollaborationAdaptability
Tools & Technologies
Sherpa PlatformPGS Unified Data HubArtificial Intelligence Tools
Industry Keywords
ManufacturingSupply Chain OperationsBusiness ProcessData DiscrepanciesUser Feedback