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Real ChemistryCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading cross-account media and customer engagement strategies within the pharmaceutical and life sciences sectors, with a strong focus on financial management, client relationship development, and team leadership.
Highest-signal resume keywords
Media StrategyCustomer EngagementHealthcare AdvertisingFinancial ManagementTeam Leadership
About the role
Key responsibilities & impact- Lead cross-account media, customer engagement, and omnichannel strategies across pharmaceutical and life sciences clients
- Serve as senior strategic lead for key client relationships, driving retention, growth, innovation, and partnership development
- Guide integrated planning across Media, Omnichannel Strategy, Analytics, CRM, Activation, Creative, and Client Experience teams
- Identify industry trends, platform opportunities, customer engagement innovations, and competitive insights
- Oversee multiple client teams and team leaders to ensure strategic alignment, operational excellence, quality delivery, and client satisfaction
- Develop scalable processes, planning methodologies, and best practices across the Client Experience organization
- Own portfolio financial health, including forecasting, resource planning, budgeting, scoping, staffing recommendations, and margin management
- Partner with Business Operations and Finance on scopes of work, budgets, reconciliations, revenue forecasting, and commercial planning
- Drive organic growth and new business opportunities through strategic solutions, pitches, and proposals
- Recruit, develop, and mentor talent while strengthening leadership capabilities
Requirements
What you’ll need- Bachelor's degree or equivalent combination of education and relevant experience
- 12+ years of experience in media strategy, customer engagement, integrated marketing, or healthcare advertising
- Significant pharmaceutical, biotechnology, or life sciences experience
- Deep expertise in HCP, DTC, patient, and caregiver engagement strategies
- Proven success leading large client portfolios and managing complex, multi-channel healthcare marketing programs
- Strong understanding of healthcare media ecosystems, customer engagement strategies, media investment planning, measurement frameworks, and emerging technologies
- Experience managing client portfolio financials, including budgeting, forecasting, scoping, staffing, revenue growth, and margin management
- Demonstrated ability to lead and develop managers, directors, and cross-functional teams within matrixed organizations
- Exceptional executive communication, presentation, negotiation, and client leadership skills
- Track record of driving organic growth, leading new business efforts, and developing strategic client partnerships
- Experience collaborating across Strategy, Analytics, CRM, Creative, Activation, Technology, and Client Experience functions
Benefits
Comp & perks- Comprehensive benefits program and perks tailored to the region
- Free snacks
- Generous holiday and paid time off
- Options for private medical, dental, and vision plans
- Support in saving for the future
- Mental wellness coaching and support
- Access to more than 13,000 online classes with LinkedIn Learning
- Hybrid or remote flexibility where appropriate
- In-person collaboration, culture-building, learning, and team connection opportunities throughout the year for employees in regions without a nearby office
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Integrated MarketingBudgetingForecastingScopingRevenue GrowthMargin ManagementMulti-Channel MarketingMeasurement FrameworksEmerging TechnologiesPlanning Methodologies
Soft Skills
Executive CommunicationPresentation SkillsNegotiation SkillsClient LeadershipMentoring
Tools & Technologies
CRMAnalyticsCreative ToolsActivation PlatformsClient Experience Systems
Industry Keywords
PharmaceuticalBiotechnologyLife SciencesHCP EngagementDTC EngagementPatient EngagementCaregiver EngagementStrategic PartnershipsOperational ExcellenceClient Satisfaction