Demonstrates expertise in CPAP therapy management, including troubleshooting common issues and ensuring patient compliance through effective communication and documentation. Proficient in utilizing patient monitoring tools and maintaining HIPAA standards in a remote healthcare environment.

Highest-signal resume keywords

CPAP Therapy ManagementRemote Patient MonitoringPatient OutreachHIPAA ComplianceData Analysis

About the role

Key responsibilities & impact

Review patients' CPAP usage data in Sanusom daily, including usage hours, mask leak rates, AHI scores, and missed nights
Identify patients below therapy thresholds or showing concerning trends and prioritize them for outreach
Download compliance reports, upload them to the appropriate patient chart in Athena, and assign them to the correct provider
Conduct approximately 60 outbound calls daily to patients with low usage, elevated mask leaks, or other therapy concerns
Troubleshoot common CPAP issues, including mask fit problems, pressure discomfort, dry mouth, and air leaks
Encourage and motivate patients to remain on therapy using established scripts and intervention protocols
Schedule follow-up calls and ensure no patient is lost to follow-up
Record monitoring time accurately using Sanusom's call timer for RPM billing compliance
Document every call in Sanusom and Athena using standard clinical templates
Respond to patient messages via Klara within established response time standards
Coordinate with DME and CPAP supply teams on mask refits, equipment issues, and supply needs
Coordinate follow-up provider appointments when clinically indicated
Escalate clinical concerns to providers promptly according to established protocols

Requirements

What you’ll need

Minimum 1 year of experience in remote patient monitoring, chronic care management, or patient outreach — ideally with sleep medicine, CPAP therapy, or DME patients
Solid understanding of CPAP therapy, including common patient challenges such as mask fit issues, pressure intolerance, dry mouth, and air leaks
Warm, patient, and encouraging phone presence
Organized and detail-oriented, with accurate and timely documentation habits
Comfortable reviewing data dashboards and identifying patients needing follow-up based on usage trends
Strong understanding of HIPAA and patient confidentiality requirements, particularly in a remote work environment
Reliable high-speed internet connection and a quiet, private workspace suitable for clinical patient calls
Clinical background such as a nursing degree (RN or LPN), medical assistant certification, respiratory therapist credential, or equivalent is preferred
Experience with Sanusom, Athena, or Klara is preferred
Prior experience in a sleep medicine practice, DME company, or CPAP compliance program is preferred
Familiarity with RPM and RTM billing codes and documentation requirements is preferred

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CPAP TroubleshootingData Dashboard ReviewDocumentation AccuracyPatient Compliance ReportingClinical Template Usage

Soft Skills

Warm Phone PresenceOrganizational SkillsDetail-OrientedMotivational Communication

Tools & Technologies

SanusomAthenaKlara

Certifications & Qualifications

Nursing Degree (RN or LPN)Medical Assistant CertificationRespiratory Therapist Credential

Industry Keywords

Chronic Care ManagementDME PatientsSleep MedicineRPM Billing CodesRTM Documentation