Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026
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Posted: 10/14/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong BPO project management capabilities, with a focus on client relationship building, performance monitoring, and operational efficiency. Proficient in managing KPIs and fostering team accountability to enhance client satisfaction and project outcomes.
Highest-signal resume keywords
BPO Project ManagementClient Relationship ManagementKPI MonitoringProblem-Solving SkillsEnglish Communication Skills
About the role
Key responsibilities & impact- Take ownership of the day-to-day management and delivery of assigned BPO projects
- Work closely with clients to understand their needs, expectations, priorities, and concerns
- Build and maintain strong, professional client relationships
- Proactively identify and address issues that could impact client satisfaction or project performance
- Monitor project and operational KPIs to ensure teams are meeting expectations
- Coordinate with Team Leads and internal teams regarding performance, quality, productivity, attendance, and service-delivery concerns
- Manage operational escalations and ensure issues are followed through to resolution
- Communicate project updates, challenges, risks, and action plans to leadership and clients when appropriate
- Track action items, deadlines, deliverables, and follow-ups
- Review performance data and identify trends, challenges, and opportunities for improvement
- Support coaching, accountability, and performance improvement efforts across assigned teams
- Ensure client processes, requirements, and expectations are consistently followed
- Identify opportunities to improve processes, efficiency, and the overall client experience
- Collaborate with internal stakeholders to solve problems and keep projects moving forward
- Provide regular visibility into project health, performance, and potential risks
- Take ownership of problems and work proactively toward practical solutions
- Report to the Senior Client Success Manager / Mexico Head of Operations
Requirements
What you’ll need- BPO experience is essential
- Proven experience working in a BPO environment
- Previous experience managing BPO projects, programs, accounts, teams, or operational initiatives
- Strong understanding of KPIs, performance metrics, and operational targets
- Experience working directly with clients or supporting Client Success
- Excellent verbal and written English communication skills
- Strong organizational skills and excellent attention to detail
- Strong problem-solving and escalation-management skills
- Ability to communicate professionally and confidently with clients and internal stakeholders
- Experience working with Team Leads, supervisors, agents, or other operational teams
- Strong follow-through and accountability
- Ability to manage multiple priorities and keep projects on track
- Proactive approach and confidence to take ownership without constant direction
- Ability to work independently and effectively in a fully remote environment
- Windows 11 PC/laptop
- Webcam and headset
- Stable, reliable fibre internet with a wired connection
- Backup power solution
- Microsoft Teams / Office 365
- Strong written and verbal English communication skills
- English resume required
- All applicants must complete every stage of the hiring process
Benefits
Comp & perks- Fully Remote / Work From Home
- Independent Contractor position
- Compensation based on relevant experience and qualifications
- The opportunity to work closely with senior leadership
- A role with meaningful ownership and responsibility
- The opportunity to contribute directly to project performance and Client Success
- A collaborative, international working environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BPO ExperiencePerformance MetricsOperational TargetsProject TrackingEscalation ManagementProcess ImprovementAccountabilityAttention to DetailMulti-Priority ManagementIndependent Work
Soft Skills
Organizational SkillsProactive ApproachProfessional CommunicationFollow-Through
Tools & Technologies
Microsoft TeamsOffice 365Windows 11WebcamHeadsetStable Internet ConnectionBackup Power Solution
Industry Keywords
Client SuccessOperational InitiativesTeam CollaborationPerformance ImprovementRemote Work