Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026
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Posted: 10/14/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing BPO projects and client relationships, with a strong focus on operational KPIs, performance improvement, and effective communication. Proven ability to coordinate teams, manage escalations, and enhance client satisfaction in a remote environment.
Highest-signal resume keywords
BPO Project ManagementClient Relationship ManagementKPI MonitoringPerformance ImprovementEscalation Management
About the role
Key responsibilities & impact- Take ownership of the day-to-day management and delivery of assigned BPO projects
- Work with clients to understand needs, expectations, priorities, and concerns
- Build and maintain professional client relationships
- Identify and address issues affecting client satisfaction or project performance
- Monitor project and operational KPIs
- Coordinate with Team Leads and internal teams on performance, quality, productivity, attendance, and service delivery
- Manage operational escalations through resolution
- Communicate project updates, challenges, risks, and action plans to leadership and clients
- Track action items, deadlines, deliverables, and follow-ups
- Review performance data and identify trends, challenges, and improvement opportunities
- Support coaching, accountability, and performance improvement efforts
- Ensure client processes, requirements, and expectations are followed
- Improve processes, efficiency, and the overall client experience
- Collaborate with internal stakeholders to solve problems and keep projects moving
- Provide visibility into project health, performance, and risks
- Take ownership of problems and work proactively toward practical solutions
- Report to the Senior Client Success Manager / Mexico Head of Operations
Requirements
What you’ll need- Proven experience working in a BPO environment
- Previous experience managing BPO projects, programs, accounts, teams, or operational initiatives
- Strong understanding of KPIs, performance metrics, and operational targets
- Experience working directly with clients or supporting Client Success
- Excellent verbal and written English communication skills
- Strong organizational skills and excellent attention to detail
- Strong problem-solving and escalation-management skills
- Ability to communicate professionally and confidently with clients and internal stakeholders
- Experience working with Team Leads, supervisors, agents, or other operational teams
- Strong follow-through and accountability
- Ability to manage multiple priorities and keep projects on track
- Proactive approach and confidence to take ownership without constant direction
- Ability to work independently and effectively in a fully remote environment
- Windows 11 PC/laptop
- Webcam and headset
- Stable, reliable fibre internet with a wired connection
- Backup power solution
- Microsoft Teams / Office 365
- Strong written and verbal English communication skills
- English resume required
- Candidates who have managed BPO projects or accounts supporting US-based clients are especially encouraged
- Experience as a primary or secondary client-facing contact
- Experience managing client escalations and sensitive situations
- Experience monitoring and improving operational KPIs
- Experience coordinating multiple teams or departments
- Experience with project tracking, reporting, action plans, and deliverables
- Experience supporting performance improvement initiatives
- Experience managing remote teams or projects
Benefits
Comp & perks- Fully Remote / Work From Home
- Independent Contractor position
- Compensation based on relevant experience and qualifications
- Opportunity to work closely with senior leadership
- Meaningful ownership and responsibility
- Opportunity to contribute directly to project performance and Client Success
- Collaborative, international working environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BPO Environment ExperienceOperational Targets UnderstandingProject TrackingPerformance Metrics AnalysisAction Plan Development
Soft Skills
Excellent Communication SkillsStrong Organizational SkillsProblem-Solving SkillsProactive ApproachAttention to Detail
Tools & Technologies
Microsoft TeamsOffice 365Windows 11WebcamHeadset
Industry Keywords
Client SuccessRemote Team ManagementOperational EscalationsClient-Facing ExperienceUS-Based Clients