Project Manager
Resolv Global
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Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026
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Posted: 10/14/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing BPO projects and client relationships while effectively monitoring KPIs and operational performance. Capable of problem-solving, improving processes, and ensuring client satisfaction in a remote work environment.
Highest-signal resume keywords
BPO Project ManagementKPI MonitoringClient Relationship ManagementProblem-Solving SkillsPerformance Improvement
About the role
Key responsibilities & impact- Manage the day-to-day delivery of assigned BPO projects
- Work with clients to understand needs, expectations, priorities, and concerns
- Build and maintain professional client relationships
- Identify and address issues affecting client satisfaction or project performance
- Monitor project and operational KPIs
- Coordinate with Team Leads and internal teams on performance, quality, productivity, attendance, and service delivery
- Manage operational escalations through resolution
- Communicate project updates, challenges, risks, and action plans to leadership and clients
- Track action items, deadlines, deliverables, and follow-ups
- Review performance data and identify trends, challenges, and improvement opportunities
- Support coaching, accountability, and performance improvement efforts
- Ensure client processes, requirements, and expectations are followed
- Improve processes, efficiency, and client experience
- Collaborate with internal stakeholders to solve problems and keep projects moving
- Provide visibility into project health, performance, and risks
- Take ownership of problems and develop practical solutions
Requirements
What you’ll need- Based in Mexico
- BPO experience is essential
- Previous experience managing BPO projects, programs, accounts, teams, or operational initiatives
- Strong understanding of KPIs, performance metrics, and operational targets
- Experience working directly with clients or supporting Client Success
- Excellent verbal and written English communication skills
- Strong organizational skills and excellent attention to detail
- Strong problem-solving and escalation-management skills
- Ability to communicate professionally and confidently with clients and internal stakeholders
- Experience working with Team Leads, supervisors, agents, or other operational teams
- Strong follow-through and accountability
- Ability to manage multiple priorities and keep projects on track
- Proactive approach and confidence to take ownership without constant direction
- Ability to work independently and effectively in a fully remote environment
- Windows 11 PC/laptop
- Webcam and headset
- Stable, reliable fibre internet with a wired connection
- Backup power solution
- Microsoft Teams / Office 365
- Strong written and verbal English communication skills
- English resume required
- Completion of every stage of the hiring process required
- Preferred: experience managing BPO projects or accounts supporting US-based clients
- Preferred: primary or secondary client-facing experience
- Preferred: experience managing client escalations and sensitive situations
- Preferred: experience monitoring and improving operational KPIs
- Preferred: coordinated multiple teams or departments to achieve project goals
- Preferred: experience with project tracking, reporting, action plans, and deliverables
- Preferred: experience supporting performance improvement initiatives
- Preferred: experience managing remote teams or projects
Benefits
Comp & perks- Fully Remote / Work From Home
- Compensation based on relevant experience and qualifications
- Opportunity to work closely with senior leadership
- Meaningful ownership and responsibility
- Opportunity to contribute directly to project performance and Client Success
- Collaborative, international working environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BPO ExperienceOperational TargetsPerformance MetricsProject TrackingAction Plans
Soft Skills
Excellent Communication SkillsStrong Organizational SkillsAttention to DetailProactive ApproachAccountability
Tools & Technologies
Microsoft TeamsOffice 365Windows 11WebcamHeadset
Industry Keywords
Client SuccessOperational EscalationsRemote Teams ManagementClient-Facing ExperiencePerformance Improvement Initiatives