Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026Project Manager
Resolv Global
Posted: 10/21/2026
Project Manager
Remote Talent LATAM
Posted: 10/21/2026
Project Manager, Asana, AI Automation Expert
Lago
Posted: 10/17/2026
Associate Project Manager, Device Logistics
IQVIA
Posted: 10/16/2026
Project Manager – PMO
Rehire
Posted: 10/16/2026
Project Manager, Coordinator
Nestle
Posted: 10/16/2026
Project Manager – Renewable Energy
GreenPowerMonitor, a DNV company
Posted: 10/16/2026
Coordinador de Proyectos
Ipsos North America
Posted: 10/15/2026Project Management Analyst
IQVIA
Posted: 10/14/2026
Senior ICF Project Manager
Thermo Fisher Scientific
Posted: 10/14/2026
Marketing Project Manager – Global ECS
Arrow Electronics
Posted: 10/14/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong project management capabilities in a BPO environment, with a focus on client satisfaction, operational efficiency, and performance improvement. Proficient in managing KPIs, coordinating teams, and communicating effectively with clients and stakeholders.
Highest-signal resume keywords
BPO Project ManagementClient Relationship ManagementKPI MonitoringProblem-Solving SkillsPerformance Improvement Initiatives
About the role
Key responsibilities & impact- Take ownership of the day-to-day management and delivery of assigned BPO projects
- Work with clients to understand needs, expectations, priorities, and concerns
- Build and maintain professional client relationships
- Identify and address issues affecting client satisfaction or project performance
- Monitor project and operational KPIs
- Coordinate with Team Leads and internal teams on performance, quality, productivity, attendance, and service-delivery concerns
- Manage operational escalations through resolution
- Communicate project updates, challenges, risks, and action plans to leadership and clients
- Track action items, deadlines, deliverables, and follow-ups
- Review performance data and identify trends, challenges, and improvement opportunities
- Support coaching, accountability, and performance improvement efforts
- Ensure client processes, requirements, and expectations are followed
- Improve processes, efficiency, and the client experience
- Collaborate with internal stakeholders to solve problems and advance projects
- Provide visibility into project health, performance, and risks
- Take ownership of problems and develop practical solutions
- Report to the Senior Client Success Manager / Mexico Head of Operations
Requirements
What you’ll need- Based in Mexico
- Proven experience working in a BPO environment
- Previous experience managing BPO projects, programs, accounts, teams, or operational initiatives
- Strong understanding of KPIs, performance metrics, and operational targets
- Experience working directly with clients or supporting Client Success
- Excellent verbal and written English communication skills
- Strong organizational skills and excellent attention to detail
- Strong problem-solving and escalation-management skills
- Ability to communicate professionally and confidently with clients and internal stakeholders
- Experience working with Team Leads, supervisors, agents, or other operational teams
- Strong follow-through and accountability
- Ability to manage multiple priorities and keep projects on track
- Proactive approach and confidence to take ownership without constant direction
- Ability to work independently and effectively in a fully remote environment
- Windows 11 PC/laptop
- Webcam and headset
- Stable, reliable fibre internet with a wired connection
- Backup power solution
- Microsoft Teams / Office 365
- Strong written and verbal English communication skills
- English resume submission required
- All stages of the hiring process must be completed
- Preferred: experience managing BPO projects or accounts supporting US-based clients
- Preferred: experience as a primary or secondary client-facing contact
- Preferred: experience managing client escalations and sensitive situations
- Preferred: experience monitoring and improving operational KPIs
- Preferred: experience coordinating multiple teams or departments
- Preferred: experience with project tracking, reporting, action plans, and deliverables
- Preferred: experience supporting performance improvement initiatives
- Preferred: strong understanding of the connection between employee performance, operational results, and client satisfaction
- Preferred: experience managing remote teams or projects
- Preferred: track record of identifying problems early and taking action before escalation
Benefits
Comp & perks- Fully Remote / Work From Home
- Independent Contractor position
- Compensation based on relevant experience and qualifications
- The opportunity to work closely with senior leadership
- A role with meaningful ownership and responsibility
- The opportunity to contribute directly to project performance and Client Success
- A collaborative, international working environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BPO Environment ExperienceKPI UnderstandingProject TrackingOperational MetricsPerformance Data Analysis
Soft Skills
Excellent Communication SkillsStrong Organizational SkillsAttention to DetailProactive Problem-SolvingAccountability
Tools & Technologies
Microsoft TeamsOffice 365Windows 11WebcamHeadset
Industry Keywords
Client SuccessOperational TargetsRemote Team ManagementEscalation ManagementClient Satisfaction