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RHA Health Services, LLCCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating mental health and substance abuse services, ensuring compliance with Person Centered Plans, and providing clinical supervision. Possesses strong leadership skills in employee management, training, and service documentation within the human services delivery system.
Highest-signal resume keywords
Qualified Professional LicenseClinical SupervisionEmployee TrainingElectronic Medical Records (EMR)Mental Health/Substance Abuse Experience
About the role
Key responsibilities & impact- Serve as the primary contact and coordinator of services for individuals with mental health or substance abuse issues in residential, school, workplace, and community settings
- Coordinate and monitor services and supports identified in each person’s Person Centered Plan
- Supervise and direct employees to provide quality services
- Work with paraprofessional and clinical/professional staff to maintain communication, provide feedback, standardize procedures, and expedite PCP implementation
- Participate in a 24/7/365 first-responder on-call system and coordinate first-response resources according to consumer needs and the PCP
- Provide individual-specific and population- and age-specific employee training
- Interview, hire, train, assign, direct, and appraise employees; reward employees, apply corrective action, address complaints, and resolve problems
- Complete Service Authorization Requests and ensure current service authorization before services are provided
- Provide clinical supervision to all employees
- Minimize negative effects of psychiatric symptoms or substance dependence affecting daily living and personal development
- Complete service documentation, including daily full service notes with required consumer, service, intervention, time, effectiveness, signature, and credential details
Requirements
What you’ll need- May be required to be a Qualified Professional as defined by the service definition requirements
- Required education, experience, licensure/certification requirements specified by the service definition of the service being provided
- Qualified Professional pathway: license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, with the stated registered nurse exception and experience requirement; CCAS or CCS may complete the QP function
- Qualified Professional pathway: Master’s degree in a human service field and one year of full-time post-graduate MH/DD/SA experience with the population served
- Qualified Professional pathway: Bachelor’s degree in a human service field and two years of full-time, post-bachelor’s MH/DD/SA experience with the population served
- Qualified Professional pathway: Bachelor’s degree in a non-human-services field and four years of full-time, post-bachelor’s MH/DD/SA experience with the population served
- General working knowledge of the human services delivery system in North Carolina
- Valid driver’s license and auto insurance
- Employee supervisory experience preferred
- Experience with Electronic Medical Records (EMR) preferred
- North Carolina Certified Peer Support Specialist preferred
- Completion of criminal background screening
- Name checked in the OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities registry
- Drug testing
- Education verification and other credentialing based on position requirements
- Proof of employment history or references if required
- For positions requiring driving, proof of driver’s license, driver’s insurance, and vehicle if required for transporting individuals
Benefits
Comp & perks- Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday
- Employee perks and discount program
- Paid Time Off (full-time employees only)
- Health/Insurance (full-time employees only)
- 401(k) retirement savings program
- Wellbeing Programs: Physical, Emotional and Financial
- Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
- Free CPR, first aid, and job-specific training opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service CoordinationPerson Centered PlanningService DocumentationEmployee SupervisionCrisis Response Coordination
Soft Skills
CommunicationProblem SolvingLeadershipFeedback ProvisionConflict Resolution
Tools & Technologies
Electronic Medical Records (EMR)
Certifications & Qualifications
North Carolina Certified Peer Support SpecialistQualified Professional Certification
Industry Keywords
Mental HealthSubstance AbuseHuman ServicesNorth Carolina Human Services Delivery SystemPerson Centered Plan (PCP)