Sezzle

Risk

• Investigate disputed credit card, debit card, and ACH transactions and resolve disputes within allowed timeframes
• Work cross-functionally with fraud and disputes departments to determine case-by-case next steps
• Investigate transactions using internal policies and review methodologies to identify patterns or trends
• Analyze account patterns using internal systems and tools
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools
• Develop and maintain domain knowledge of fraud prevention techniques and technologies
• Meet or exceed SLAs for timely resolution of queued cases and minimize potential losses
• Handle escalations from internal and external stakeholders
• Recommend process improvements and scaling opportunities to management

Risk & Disputes Intern

• Investigate disputed credit card, debit card, and ACH transactions and resolve disputes within allowed timeframes
• Work cross-functionally with fraud and disputes departments to determine case-by-case next steps
• Investigate transactions using internal policies and review methodologies to identify patterns and trends
• Analyze account patterns using internal systems and tools
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools
• Develop and maintain domain knowledge of fraud prevention techniques and technologies
• Maintain or exceed SLAs for timely case resolution to minimize potential losses
• Handle escalations from internal and external stakeholders
• Recommend process improvements and scaling opportunities to management

Operations

• Monitor real-time transactions and customer behaviors flagged for fraud and abuse for manual review
• Investigate individual transactions using internal policies and review methodologies to determine whether transactions are fraudulent
• Understand systems and tools; investigate account patterns through data analysis
• Research fraud and user behavior to contribute to machine learning models, rules, and detection systems
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve fraud prevention mechanisms, processes, and tools
• Maintain strong domain knowledge of fraud prevention techniques and technologies
• Meet or exceed SLAs for timely resolution of queued cases to minimize potential losses
• Handle escalations from internal and external stakeholders professionally and efficiently
• Work Monday–Friday between 9:00 a.m. and 5:30 p.m. local time (Central time zone) full-time

Fraud Operations Analyst

• Monitor real-time transactions and customer behaviors flagged for fraud and abuse
• Investigate transactions using internal policies and review methodologies
• Analyze account patterns using internal systems and tools
• Research fraud and user behavior to contribute to machine learning models, rules, and detection systems
• Collaborate with analysts, operations specialists, data scientists, and engineers to improve fraud prevention mechanisms, processes, and tools
• Maintain strong domain knowledge of fraud prevention techniques and technologies
• Meet or exceed SLAs for timely resolution of queued cases
• Handle escalations from internal and external stakeholders

Fraud Operations Intern

Customer Support

• Provide prompt, detailed, empathetic, customer-oriented support
• Assist customers with basic to complex inquiries via email, live chat, and phone
• Learn the product's features and usage details
• Build support and trust with the customer support team
• Understand how customers use Sezzle services and provide feedback to Product and Development teams
• Advocate for customers and identify improvements to products and processes
• Seek solutions to customer needs, communicate trends to leadership, and suggest innovative customer-focused solutions

Customer Service Agent

Product Manager

• Assist the product manager in drafting, organizing, and tracking tickets for payments service changes and improvements
• Ensure work is documented, prioritized, and moving through the backlog; follow up on status and surface blockers
• Gather stakeholder context, summarize key information, and prepare materials for provider meetings
• Respond to routine internal questions using available resources
• Learn and apply SQL to query payment data
• Support creation and maintenance of dashboards tracking payment performance, processing failures, and operational health
• Flag anomalies in payment flows and assemble data for reviews and investigations
• Maintain documentation for payment flows, fee structures, and operational processes
• Prepare concise written updates to align cross-functional teams
• Participate in agile meetings with engineering, operations, compliance, and support teams
• Translate technical challenges into clear language and business needs into actionable requirements

Product Management Intern

• Assist the product manager in drafting, organizing, and tracking tickets for payments-service changes and improvements
• Help document, prioritize, and track backlog work; follow up on status and surface blockers
• Gather stakeholder context, summarize key information, and prepare materials for provider meetings
• Respond to routine internal questions using available resources
• Learn and apply SQL to query payment data
• Support dashboards tracking payment performance, processing failures, and operational health
• Flag anomalies in payment flows and assemble data for reviews and investigations
• Maintain documentation for payment flows, fee structures, and operational processes
• Provide concise written updates to align cross-functional teams
• Participate in agile meetings with engineering, operations, compliance, and support teams
• Translate technical challenges into clear language and business needs into actionable requirements

Account Manager

• Develop executive relationships with senior leaders across Fortune 500 CPG companies
• Serve as Sezzle's primary ambassador within the CPG and shopper marketing ecosystem
• Identify and cultivate new partnership opportunities
• Build and maintain a multi-year pipeline of strategic partnerships
• Represent Sezzle at major industry events
• Educate CPG executives on Sezzle's audience, purchase insights, and measurable outcomes
• Identify emerging trends across shopper marketing, retail media, loyalty, and promotional marketing
• Source and negotiate exclusive discounts, cashback offers, product launches, sampling campaigns, and promotional partnerships
• Structure creative commercial agreements aligned with brand objectives and consumer value
• Build long-term executive relationships leading to recurring marketing investments
• Partner with retailers to unlock joint promotional opportunities
• Lead commercial negotiations through contract execution
• Collaborate with Legal and Finance on scalable partnership agreements
• Develop case studies and success stories
• Partner with Product on requested capabilities
• Collaborate with Marketing on launches
• Work with Data Science on measurement and ROI
• Help shape the long-term roadmap
• Recruit and mentor future partnership managers as the business scales
• Establish Sezzle as a recognized CPG partner and close flagship partnerships
• Launch exclusive offers and develop repeatable commercial playbooks

Director, CPG Partnerships

• Assist the product manager in drafting, organizing, and tracking tickets for payments-service changes and improvements
• Ensure work is documented, prioritized, and moving through the backlog; follow up on status and surface blockers
• Gather stakeholder context, summarize key information, and prepare materials for provider meetings
• Respond to routine internal questions using available resources
• Learn and apply SQL to query payment data
• Support dashboards tracking payment performance, processing failures, and operational health
• Flag anomalies in payment flows and assemble data for reviews and investigations
• Maintain documentation for payment flows, fee structures, and operational processes
• Prepare concise written updates for cross-functional teams
• Participate in agile meetings with engineering, operations, compliance, and support teams
• Translate technical challenges into clear language and business needs into actionable requirements

• Assist the product manager in drafting, organizing, and tracking tickets for payments service changes and improvements
• Ensure work is documented, prioritized, and moving through the backlog; follow up on status and surface blockers
• Gather stakeholder context, summarize key information, and prepare materials for provider meetings
• Respond to routine internal questions using available resources
• Learn and apply SQL to query payment data
• Support creation and maintenance of dashboards tracking payment performance, processing failures, and operational health
• Flag anomalies in payment flows and assemble data for reviews and investigations
• Maintain internal documentation for payment flows, fee structures, and operational processes
• Keep cross-functional teams aligned through concise written updates
• Participate in agile meetings and collaborate with engineering, operations, compliance, and support teams
• Translate technical challenges into clear language and business needs into actionable requirements

• Assist the product manager in drafting, organizing, and tracking tickets for changes and improvements to the payments service
• Ensure work is well-documented, properly prioritized, and moving through the backlog; follow up on status and surface blockers
• Gather background context, summarize key information, and prepare materials ahead of provider meetings
• Respond to routine internal questions using available resources
• Learn and apply SQL to query payment data
• Support dashboards tracking payment performance, processing failures, and operational health
• Flag anomalies in payment flows and assemble data for reviews and investigations
• Maintain documentation for payment flows, fee structures, and operational processes
• Keep cross-functional teams aligned with concise written updates
• Participate in agile meetings and collaborate with engineering, operations, compliance, and support teams
• Translate technical challenges into clear language and business needs into actionable requirements

Risk & Disputes Intern

Risk & Disputes Intern

Fraud Operations Analyst

Fraud Operations Intern

Customer Service Agent

Product Management Intern

Product Management Intern

Director, CPG Partnerships

Product Management Intern

Product Management Intern

Practicante en Product Management