Southern Water

Manager

• Lead, coach and develop operational colleagues to deliver safe, compliant and efficient asset performance
• Manage operational performance across multiple wastewater treatment sites
• Create an engaged, high-performing culture through effective leadership and communication
• Monitor performance and proactively address issues and risks
• Drive improvements in productivity, efficiency, compliance and service delivery
• Collaborate with engineering, process science and support teams to resolve operational challenges
• Ensure operational activities comply with health, safety and environmental requirements
• Manage contractors and external stakeholders where required
• Support incident management and operational response activities, including an out-of-hours rota
• Identify continuous improvement opportunities benefiting customers, colleagues and the environment

Field Performance Manager

Network Engineer

• Engage with customers to understand problems and identify solutions
• Work with wastewater departments to determine root causes of pollution, flooding events, and customer-related issues
• Write reports documenting findings
• Create action plans to prevent recurring issues
• Assess and manage asset risks
• Work across internal and external departments and stakeholders
• Operate independently and collaboratively
• Participate in an out-of-hours rota
• Investigate complex cases through to resolution

Sewer Network Engineer

• Own and maintain the integrated transformation roadmap, including milestones, dependencies and priorities
• Coordinate multiple workstreams, including predictive sensing, condition monitoring, process, competency and maintenance improvements
• Run governance activities, including steering groups, action tracking, RAID management and leadership reviews
• Produce performance and transformation reporting for senior leaders and executive stakeholders
• Identify emerging risks, challenge assumptions and develop practical solutions to maintain delivery momentum
• Work with operational, engineering and business teams to align activities and deliver agreed outcomes
• Champion employee engagement by gathering feedback, identifying themes and representing colleague voices
• Support continuous improvement initiatives across the maintenance function
• Report directly to the Head of Maintenance & Standards

Solution Improvement Manager

• Support Southern Water’s Asset Maintenance and Standards operations within the Wastewater function
• Update internal systems and track works, training records, hazards and store audits
• Attend compliance meetings with other departments
• Input pollution reports to maintain asset maintenance standards
• Liaise with technical planning and scheduling teams
• Plan complex works safely and resolve long-standing and reactive issues
• Plan repairs, inspections and maintenance on treatment works and networks
• Manage the team in the absence of Field Performance Managers
• Deputise for leave and delegated requirements
• Ensure performance continuity for an operational area and role succession
• Complete statutory Health, Safety and Environmental audits, including SSI and EMS
• Participate in a call-out rota twice a month

Assistant Manager

Customer Success Manager

• Lead development and delivery of project-specific customer and community engagement plans across Capital Projects and Major Projects
• Act as named point of contact for customers and communities, providing clear, proactive and timely updates
• Visit project sites regularly to understand local impacts, build trust and identify potential issues early
• Work with project teams and delivery partners to reduce complaints and improve customer experience
• Listen to and address customer concerns, including sensitive or challenging conversations
• Advise project teams on communication channels and engagement approaches for different audiences
• Create customer letters, project updates and information for media or stakeholder teams
• Liaise with internal and external stakeholders, community groups, local organisations and other interested parties
• Ensure engagement activity meets regulatory reporting, branding and customer excellence standards
• Maintain accurate records, report on engagement activity and handle commercially sensitive information discreetly
• Support engagement outside normal working hours where project or community needs require it

Customer Engagement Lead – Hampshire, Isle of Wight

Principal

• Analyse wastewater catchment performance
• Model scenarios and propose and review technical solutions
• Monitor intervention performance
• Contribute to the technical design and assurance of the storm overflow programme
• Provide technical input, options, challenge, steer and governance for AMP8 interventions
• Undertake technical assurance of storm overflow programme benefits
• Design monitoring programmes and conduct modelling and analysis
• Measure intervention benefits and support justification of PR24 assumptions for approximately £2 billion investment
• Support innovative analytical approaches with the Technical Lead and thought leaders across Southern Water, academia, the UK water industry and supply chain
• At Principal level, provide technical authority, guide programme direction and influence decisions
• At Specialist level, contribute wastewater engineering/modelling expertise

Wastewater Networks Technical Specialist – Principal

Engineer

• Improve the reliability and resilience of rising mains across the region through integrated analysis of operational, telemetry, and condition-based maintenance datasets
• Identify emerging failure risks, including transient pressures, asset deterioration, pump performance issues, and system instability
• Develop intervention plans to prevent bursts and failures
• Define intervention strategies for individual rising mains
• Work with operational, asset, and engineering stakeholders to agree solutions
• Oversee contractors delivering site interventions
• Analyse analytical platform outputs and telemetry datasets to identify pressure transients, abnormal operating conditions, and emerging risks
• Develop and run data-led models of rising main behaviour to determine root causes of abnormal operation
• Brief and oversee contractors implementing calming and control solutions, ensuring safe, effective, and specification-compliant delivery

Project Engineer – Rising Main Analytics

Financial Planning and Analysis

• Support and advise the capital delivery business on strategic and operational decision-making
• Perform complex financial analysis, including trend analysis and financial modelling
• Provide cost visibility, ownership, and performance insights
• Report on key performance indicators to drive cost reductions and identify risks, errors, problems, and improvement opportunities
• Collect budgets, quarterly and midyear forecasts, and other financial information
• Advise on business planning assumptions, trade-offs, and opportunities
• Provide sign-off and approval on annual plans and forecasts
• Lead the monthly financial business review process
• Prepare presentations and recommendations for senior management and the corporate office
• Provide financial governance and manage change initiatives
• Support budgets for multiple projects or large programmes and recommend appropriate actions
• Develop financial controls and forecasting techniques to evaluate contract/programme status and ensure compliance
• Forecast cash flow, sales, budgets, and expenses accurately and on time