TEHORA inc.

System Administrator

• Configure, maintain, and document the infrastructure services under your responsibility
• Monitor the health of systems and servers to prevent service interruptions
• Diagnose and resolve software, hardware, and security issues
• Contribute to the management, tracking, and resolution of complex incidents and problems
• Participate in the implementation and administration of Microsoft 365 platforms and SaaS solutions
• Plan and execute technical tests related to infrastructure and applications
• Automate operational tasks using scripts and DevOps tools
• Collaborate with infrastructure, development, security, and operations teams
• Document services, procedures, and technology architectures
• Stay up to date with emerging technologies and recommend best practices for integration and operations

DevOps Systems Administrator

Database Administrator

• Design, deploy, and maintain Oracle, SQL Server, and MySQL environments
• Manage the complete database lifecycle
• Implement and maintain high-availability solutions
• Optimize database performance
• Automate operational and deployment activities
• Analyze and resolve complex incidents and issues
• Ensure data integrity and security
• Produce required technical documentation and reports
• Collaborate with various IT teams
• Continuously monitor technology developments

Database Administrator – Oracle, SQL Server, MySQL

Cloud Engineer

• Design and plan the organization’s cloud architectures
• Define cloud architecture standards and strategic direction
• Evaluate and select appropriate cloud services
• Ensure solutions align with the organization’s technology strategy
• Support technical teams in implementing cloud solutions
• Optimize the performance, costs, and resilience of cloud platforms
• Contribute to the governance, security, and compliance of cloud environments
• Participate in managing technology risks related to cloud platforms
• Produce and maintain architecture and operations documentation
• Continuously monitor cloud solutions and industry best practices

Cloud Architect

ServiceNow

• Design, develop, and configure solutions on the ServiceNow platform
• Analyze business needs and functional requirements
• Create and maintain workflows, forms, and automations
• Configure service catalogs and IT service management processes
• Develop server-side and client-side scripts in JavaScript
• Implement and maintain REST API, SOAP, and MID Server integrations
• Participate in continuous improvement and platform optimization initiatives
• Ensure the quality, performance, and security of deliverables
• Support teams in adopting and using ServiceNow
• Produce the required technical and functional documentation
• Participate in internal assignments and projects for major clients

ServiceNow Specialist – Developer

IT Support

• Diagnose and resolve technical issues related to workstations, network infrastructure, and security systems
• Participate in the implementation of new network and security solutions
• Conduct regular monitoring of technology infrastructure
• Participate in the detection and prevention of security incidents
• Contribute to updating and optimizing technology configurations
• Document technical interventions, procedures, and configurations
• Collaborate with infrastructure, security, and user support teams
• Provide technical support to users and internal teams
• Participate in the continuous improvement of operational processes
• Perform any other related activities required to fulfill the mandate

IT Technician

• Respond to technical support requests remotely and on site
• Prepare and install IT equipment
• Provide user support
• Conduct scheduled client visits
• Diagnose and resolve hardware and software issues
• Participate in the basic administration of Windows servers
• Document service interventions and follow up on incidents

Technical Specialist – IT Support

Support Engineer

• Receive and handle user calls, emails, and service requests
• Diagnose and resolve IT incidents remotely
• Provide support for Microsoft 365 tools, including Outlook, Teams, Word, Excel, and SharePoint
• Support VPN and remote-work environments
• Administer user accounts in Active Directory and Entra ID
• Document interventions in the client’s IT service management (ITSM) tool
• Escalate incidents to specialized teams when required
• Contribute to the continuous improvement of support processes
• Maintain a high level of customer service quality
• Participate in coordination meetings and knowledge-transfer activities

IT Support Technician

General

• Administer Microsoft servers and Active Directory
• Manage Microsoft email solutions
• Ensure infrastructure backups and security
• Apply security patches and updates
• Document infrastructure and procedures
• Participate in diagnosing and resolving complex issues

Technical Specialist, Servers

• Install, configure, and administer wireless network infrastructures
• Optimize the performance of network equipment
• Ensure the integrity and security of network infrastructures
• Participate in diagnosing and resolving network incidents
• Document infrastructures and completed work
• Collaborate with other technical specialists involved
• Administer, optimize, and secure the client’s wireless network environments