TEKsystems

Customer Support

• Deliver the highest level of customer service experience
• Answer customer calls and online chat inquiries
• Reset passwords and assist with account creation
• Upload documents and answer general questions
• Help customers manage their accounts
• Verify eligibility for coverages and review healthcare options
• Diagnose, assess, and resolve customer problems in a timely manner
• Find creative solutions to consumer problems
• Maintain expertise in the company, products, and policies
• Adapt to changing project and program updates
• Demonstrate corporate values consistently
• Adhere to regulated communication guidelines across all channels
• Input customer information into a database
• Perform various administrative duties as assigned

Customer Service Representative

• Respond to customer inquiries via phone, email, and social media
• Assist with orders, returns, refunds, shipping questions, and warranty requests
• Help customers navigate websites and find products that meet their needs
• Research and resolve customer concerns with professionalism and empathy
• Document customer interactions accurately
• Build positive customer relationships through responsive, solution-oriented service
• Work assigned schedules based on business needs following training

Customer Care

Representative

• Schedule appointments and assist members with scheduling office visits with primary care providers
• Gather medical histories and updated member and provider information
• Collect and process medical records from providers
• Coordinate chart collection with vendors
• Conduct outbound phone calls to provider groups to request medical records
• Retrieve charts from electronic medical record systems
• Compile medical records for coding parties
• Complete supplemental medical records requests using Excel files
• Provide updated member and provider information to vendors
• Direct medical record requests to the responsible party
• Resolve outstanding vendor pends by updating demographics and addressing chart load issues
• Follow up on member appointments and designated tasks
• Assist with ad hoc requests

Member Services Representative

Call Center Representative

• Deliver the highest level of customer service experience
• Speak to Medicare/Medicaid eligibility recipients about healthcare coverages, options, and eligibility
• Assist consumers with account creation and account management
• Reset passwords
• Answer customer calls
• Assist with creating accounts
• Upload documents while answering calls from consumers
• Engage with customers over the phone and reply to online chat inquiries
• Update bill and payment preferences
• Describe benefits and coverages to customers
• Work in rapidly changing environments and be available for special projects as needed

Bilingual Call Center Representative, Spanish

• Listen to customer concerns with empathy and patience
• Provide accurate and timely solutions using available tools
• Build trust through kind, responsive, and helpful interactions
• Support customers via phone, chat, email, and social media
• Assist with package tracking, returns, refunds, product information, and warranties
• Guide customers through website navigation and product selection
• Complete paid orientation and three weeks of full-time training
• Work assigned shifts after training based on availability and business needs

Customer Care Representative

• Deliver the highest level of customer service experience
• Speak to Medicare/Medicaid eligibility recipients about healthcare coverages, options, and eligibility
• Assist consumers with account creation and account management
• Reset passwords
• Answer customer calls
• Upload documents while answering calls from consumers
• Engage with customers over the phone and reply to online chat inquiries
• Update bill and payment preferences
• Describe benefits and coverages to customers
• Work in rapidly changing environments and be available for special projects as needed