TEKsystems

Customer Support

Customer Care Specialist (Remote, must be local to Portland, OR and surrounding areas)Are you passionate about helping others, providing outstanding customer service, and making a real impact? Join our team as a Customer Care Specialist, where you'll play a critical role in helping patients manage their healthcare expenses with confidence and compassion.In this rewarding remote position, you'll be the friendly voice patients turn to for support, guidance, and solutions. You'll assist patients with their accounts, help them understand their payment options, and provide exceptional service while promoting a positive customer experience.What You'll DoAs a Customer Care Specialist, you will:

- Serve as the primary contact for inbound calls from account holders and prospective customers

- Make outbound calls to welcome new account holders, assist with past-due accounts, support non-enrolled patients, and participate in special outreach campaigns

- Help patients understand their account options and encourage enrollment and payment activity

- Deliver white-glove customer service while acting as an advocate for patients and an ambassador of the brand

- Accurately document customer interactions and account activity using proprietary CRM technology

- Escalate concerns, complaints, and complex issues appropriately while maintaining professionalism and empathy

- Participate in ongoing coaching, quality reviews, and development opportunities to continuously enhance your skills and performance

- Embrace feedback and demonstrate a commitment to personal and professional growth

What Makes You a Great FitWe're looking for compassionate, customer-focused individuals who enjoy helping people and creating positive experiences.

- Customer service experience required

- 1–2 years of call center or telephone-based customer support experience preferred

- Experience in healthcare, hospital settings, financial services, or patient-facing roles is a plus

- Familiarity with HIPAA guidelines is preferred

- Strong communication, active listening, and problem-solving skills

- Ability to work independently while maintaining a positive team-oriented mindset

Work-From-Home RequirementsTo ensure success in this remote role, candidates must have:
Dedicated Workspace

- Quiet, private work area free from distractions

- Ability to work in a room without other individuals present

Internet Requirements

- Fiber internet service from:

- Minimum internet speed:
- 100 Mbps download, 35 Mbps upload

- Password-protected private internet connection

- Available Ethernet port

Equipment Pickup on a Friday October 23rd within Beaverton, OR. Then will start first day remotely and going forward on MondayOctober 26thWhy Join Our Team?✨ Make a meaningful impact by helping patients navigate healthcare expenses✨ Work from the comfort of your home✨ Receive ongoing training, coaching, and career development✨ Be part of a supportive team dedicated to patient advocacy✨ Grow your customer service and healthcare industry experienceJob Type & LocationThis is a Contract to Hire position based out of Salem, OR.
Pay and BenefitsThe pay range for this position is $19.00 - $20.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job
 classification and length of employment. Benefits are subject to change and may be
 subject to specific elections, plan, or program terms. If eligible, the benefits
 available for this temporary role may include the following:

 • Medical, dental & vision
 • Critical Illness, Accident, and Hospital
 • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
 • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
 • Short and long-term disability
 • Health Spending Account (HSA)
 • Transportation benefits
 • Employee Assistance Program
 • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Salem,OR.
Application DeadlineThis position is anticipated to close on Sep 28, 2026. 

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services 

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Customer Care Specialist (Remote - Portland & Surrounding Areas)

DescriptionResearch complex issues across multiple databases. It requires fluency in computer navigation and toggling while confidently and compassionately engaging in dialogue with the caller. Training will provide candidates with knowledge of the various products, plans and levels of benefits available to members. They will be taking calls from Providers not Veterans but most of these calls will be regarding referrals, dental, credentialling, VA personnel, and urgent care. This particular contract is different than other call center contracts; these are vital health appts that these veterans need – 10-12 hour drive to get to these appts to do. Shifts: • Monday-Friday, 7:00am CST – 7:00pm CST NOTE: All applicants should be able to work an 8-hour shift within these hours, as schedules may change based on business needs. Potential exists for weekend/holiday work schedules.Start Date: 11/1/2026Primary Responsibilities:• Handle incoming and outgoing phone calls and identify the type of assistance the customer needs• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems• Assist customers in navigating the portal while encouraging and reassuring them to become self-sufficient in using our tools• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues • Special projects, initiatives, and other job duties assigned• Meet departmental standards for production and quality.• Meet departmental standards for schedule adherence.• Participate in training and self-development opportunities when appropriate.• Demonstrate a cooperative, positive attitude in the workplace.• Perform all other duties as deemed appropriate to provide customer service• Mentor new hires and existing staff in the efficient use of call handling best practices designed to ensure accurate and consistent call responses• Launch outbound calls as appropriate• Policy/process identification and improvement• Ongoing quality improvement for Veteran and Provider interactions• Providing Excellent Customer Care to our Veterans and ProvidersSkillsCustomer service, call center customer service, healthcare customer service, Customer support, microsoft office, Windows, militaryTop Skills DetailsCustomer service,call center customer service,healthcare customer service,Customer support,microsoft officeAdditional Skills & QualificationsTop Qualities of Top Performers – Compassion/Empathy, metrics driven, engagement, ideally previous remote experience, tech savvy, attendance, resource utilization not memorization• Ability to create, copy, edit, save, and send documents utilizing Microsoft Word, Microsoft Excel,• Ability to navigate multiple different systems• and Microsoft Outlook• Prior military experienceExperience LevelEntry Level
Job Type & LocationThis is a Contract position based out of East Thetford, VT.
Pay and BenefitsThe pay range for this position is $14.78 - $15.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job
 classification and length of employment. Benefits are subject to change and may be
 subject to specific elections, plan, or program terms. If eligible, the benefits
 available for this temporary role may include the following:

 • Medical, dental & vision
 • Critical Illness, Accident, and Hospital
 • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
 • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
 • Short and long-term disability
 • Health Spending Account (HSA)
 • Transportation benefits
 • Employee Assistance Program
 • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully remote position.
Application DeadlineThis position is anticipated to close on Sep 23, 2026. 

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services 

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Remote Healthcare Customer Service Representative

Call Center Representative

• Provide general customer service for warranty plans, claims, credits, sales, and product registration
• Formulate business decisions based on information provided during calls
• Accurately document information within multiple database systems
• Adhere to KPIs defined by the leadership team and meet departmental expectations and quality assurance standards
• Back up the Outbound Contact Center Team by closing extended warranty sales with progressive calling
• Perform other duties as assigned

QA Engineer

• Execute comprehensive UAT test scenarios and test cases for online banking and online account opening platforms
• Validate system functionality against business requirements, user stories, and acceptance criteria
• Perform end-to-end testing of customer-facing digital banking processes
• Identify, document, and track defects, issues, and system anomalies through resolution
• Verify defect fixes and perform regression testing
• Test online banking features including registration, authentication, balances, transaction history, transfers, bill payment, alerts, integrations, and account maintenance
• Test consumer and business account opening workflows, disclosures, funding, account setup, integrations, and data flows
• Create detailed defect reports with reproduction steps, expected versus actual results, screenshots, supporting documentation, severity, and priority
• Maintain testing logs, defect trackers, and testing evidence repositories
• Collaborate with stakeholders, Product Owners, Business Analysts, Operations, Developers, and technology teams
• Participate in requirements reviews, project meetings, and testing strategy discussions
• Support conversion readiness, implementation, and post-deployment validation
• Assist in developing and maintaining UAT standards, templates, and procedures
• Provide regular status updates on testing progress and defect resolution

UAT Tester

Manager

• Oversee engagements with varying delivery models, ensuring objectives are achieved on schedule and within budget
• Ensure internal compliance requirements are met and provide strategic value to clients and engagements
• Build and maintain relationships with client stakeholders and align services with their long-term goals
• Communicate engagement progress, challenges, and results to internal and external stakeholders
• Manage engagement finances, including budgeting, forecasting, and profitability
• Allocate and optimize resources across engagements
• Identify risks and implement mitigation strategies
• Prepare performance reports and present them to senior management and clients
• Lead larger engagement teams, mentor resources, and foster collaboration
• Drive client satisfaction and retention by delivering high-quality services and resolving issues
• Identify business development opportunities and collaborate with sales partners on upselling and cross-selling
• Quantify business benefits throughout the engagement lifecycle
• Travel several times per year may be required

Engagement Manager II

Architect

• Assess and redesign the current Azure Virtual Desktop ecosystem to improve performance, stability, usability, and supportability
• Lead the Windows 10 to Windows 11 migration strategy for virtual desktop environments
• Define and implement a long-term end-user computing roadmap focused on employee productivity and user satisfaction
• Architect and support integrations between Azure Virtual Desktop, physical endpoints, Microsoft 365, Intune, Autopilot, Nerdio, FlexApp, and FSLogix
• Investigate and resolve complex desktop engineering issues involving connectivity, authentication, application delivery, profile management, and Microsoft 365 user experience
• Identify root causes of recurring end-user issues and establish sustainable solutions
• Partner with business users and stakeholders to understand pain points and improve the user experience
• Provide leadership, guidance, and technical direction to desktop engineering resources
• Develop architecture standards, technical documentation, implementation plans, and operational procedures
• Drive projects from assessment through design, deployment, optimization, and operational transition
• Collaborate with networking, infrastructure, security, and service desk teams to troubleshoot and improve end-user computing services
• Serve as a technical advocate for modernization initiatives

Virtualization Architect

• Deliver the highest level of customer service experience
• Speak to Medicare/Medicaid eligibility recipients about healthcare coverages, options, and eligibility
• Assist consumers with account creation and account management
• Reset passwords
• Answer customer calls
• Upload documents while answering calls from consumers
• Engage with customers over the phone and reply to online chat inquiries
• Update bill and payment preferences
• Describe benefits and coverages to customers
• Work in rapidly changing environments and support special projects as needed

Bilingual Call Center Representative – Spanish

• Deliver the highest level of customer service experience
• Answer customer calls and online chat inquiries
• Reset passwords and assist with creating accounts
• Upload documents and answer general questions
• Help customers manage their accounts
• Verify eligibility for coverages and review healthcare options
• Diagnose, assess, and resolve customer problems in a timely manner
• Find creative solutions to consumer problems
• Maintain expertise in the company, products, and policies
• Adapt to changing project and program updates
• Demonstrate corporate values consistently
• Input customer information into a database
• Perform various administrative duties as assigned

Customer Service Representative

• Deliver the highest level of customer service experience
• Answer customer calls
• Reset passwords
• Assist with creating accounts
• Upload documents
• Answer general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages and review healthcare options
• Solve consumer problems and find creative solutions
• Diagnose, assess, and resolve problems or issues in a timely manner
• Maintain expertise on the company, product, and policies
• Adapt to changing project/program updates
• Demonstrate corporate values consistently
• Perform administrative duties, including inputting customer information into a database
• Perform other administrative duties as assigned

• Deliver the highest level of customer service experience
• Speak to Medicare/Medicaid eligibility recipients about healthcare coverages, options, and eligibility
• Assist consumers with account creation and account management
• Reset passwords
• Answer customer calls
• Upload documents while answering calls from consumers
• Engage with customers over the phone and reply to online chat inquiries
• Update billing and payment preferences
• Describe benefits and coverages to customers

• Respond to customer inquiries via phone, email, and social media
• Assist with orders, returns, refunds, shipping questions, and warranty requests
• Help customers navigate websites and find products that meet their needs
• Research and resolve customer concerns with professionalism and empathy
• Document customer interactions accurately
• Build positive customer relationships through responsive, solution-oriented service
• Work assigned schedules based on business needs following training

Customer Care

• Deliver the highest level of customer service experience
• Speak with Medicare/Medicaid eligibility recipients about healthcare coverage, options, and eligibility
• Assist consumers with account creation and account management
• Reset passwords
• Answer customer calls
• Upload documents while answering consumer calls
• Engage with customers over the phone and reply to online chat inquiries
• Update billing and payment preferences
• Describe benefits and coverages to customers
• Work in rapidly changing environments and support special projects as needed