Demonstrates extensive expertise in Salesforce Service Cloud, including case management and omni-channel routing, while effectively leading technical design reviews and mentoring engineers. Proficient in building integrations using REST/SOAP APIs and maintaining code quality through CI/CD practices.

Highest-signal resume keywords

Salesforce Service CloudLightning Web Components (LWC)REST/SOAP IntegrationsSalesforce Platform Developer I CertificationCI/CD Pipelines

Tech Stack

Tools & technologies

AngularCloudJavaKafkaReactSOAPSpringSpring BootSpringBoot

About the role

Key responsibilities & impact

Design, develop, and maintain scalable solutions on Salesforce Service Cloud
Architect data models, integrations, and automation for high-volume clinical and contact center operations
Lead technical design reviews and guide Salesforce best practices, governor limits, and platform performance
Build and maintain Salesforce integrations with external systems using REST/SOAP APIs, middleware, and event-driven patterns
Partner with product managers, QA, and clinical operations stakeholders to translate business requirements into technical designs
Own code quality through code reviews, unit testing, and CI/CD pipeline practices
Troubleshoot and resolve complex production issues, performance bottlenecks, and integration failures
Mentor mid-level and junior engineers
Contribute to engineering standards and documentation
Stay current with Salesforce releases and recommend platform improvements
Make architectural tradeoffs and communicate technical decisions to engineering and non-technical stakeholders
Own a Salesforce platform area end-to-end

Requirements

What you’ll need

5+ years of professional software engineering experience
3+ years focused on Salesforce development
Deep hands-on experience with Salesforce Service Cloud, including case management, omni-channel routing, and console configuration
Strong expertise in Lightning Web Components (LWC), Aura, Apex, SOQL/SOSL, and Flow
Proven experience designing and building REST/SOAP, middleware, and event-driven/streaming integrations
Solid understanding of Salesforce data architecture, security model, and governor limits
Experience with Git and CI/CD pipelines for Salesforce deployments
Strong communication skills and experience collaborating with cross-functional, non-technical stakeholders
Salesforce Platform Developer I certification
Platform Developer II certification is a plus
Preferred: Experience integrating Salesforce with Five9 and Twilio
Preferred: Familiarity with event-driven and asynchronous architectures and Kafka
Preferred: Experience developing Java/Spring Boot middleware services
Preferred: Experience with Salesforce Health Cloud and healthcare-specific compliance considerations such as HIPAA
Preferred: Experience in healthcare, telehealth, or another regulated industry
Preferred: Familiarity with clinical or contact-center workflow platforms and CTI
Preferred: Front-end development experience with Angular and React
Preferred: Experience with Salesforce Shield, Event Monitoring, or other platform security/compliance tooling
Preferred: Exposure to Agile/Scrum development practices
Applicants must provide truthful information; falsification results in disqualification

Benefits

Comp & perks

Inclusive benefits program centered around employees and their families
Meaningful career growth opportunities
Opportunities to grow, lead, and make a difference
Innovative and inclusive workplace culture
Equal opportunity employment
Candidate resources with recruiter tips and company culture information

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Salesforce DevelopmentApexSOQL/SOSLFlowData ArchitectureGovernor LimitsMiddlewareEvent-Driven IntegrationsJava/Spring BootAngular

Soft Skills

Strong Communication SkillsCollaboration with Cross-Functional StakeholdersMentoring

Tools & Technologies

GitSalesforce ShieldEvent MonitoringFive9TwilioKafka

Certifications & Qualifications

Salesforce Platform Developer I CertificationSalesforce Platform Developer II Certification

Industry Keywords

Healthcare ComplianceHIPAATelehealthClinical Workflow PlatformsContact-Center Workflow