Demonstrates strong customer engagement skills through effective communication in Georgian and English, with a focus on consultative selling and relationship building. Proficient in managing customer inquiries, resolving issues, and achieving sales targets while adhering to legal and data privacy requirements.

Highest-signal resume keywords

Fluent Georgian SkillsConsultative Selling SkillsCustomer Lifecycle Management (CLM)Sales Experience in Customer-Facing RolesDetail-Oriented Data Management

About the role

Key responsibilities & impact

Engage customers via inbound/outbound calls, digital channels, or back-office support
Understand and solve customer needs while identifying opportunities for up-selling, cross-selling, lead generation, or upgrades
Build lasting relationships by resolving concerns quickly and professionally
Handle inbound inquiries with professionalism
Make outbound campaign calls
Educate customers on products and solutions
Troubleshoot device issues and manage replacements
Recommend tailored products based on customer needs
Proactively up-sell, cross-sell, and generate leads
Add value and build trust in every customer interaction
Follow processes, legal requirements, and data privacy rules
Meet performance targets with accountability and focus

Requirements

What you’ll need

Fluent Georgian skills
Good English
Graduate studies or equivalent
Minimum age: 21 years old
Good computer skills
Creative, solution-oriented mindset and a strong team player
Willingness to work in shifts, weekends, and public holidays
Preferably previous experience in any position requiring customer interaction and/or proposing products/services
At least 6 months in sales, acquisition, or similar customer-facing roles focused on commercial targets will be preferable
Strong knowledge of acquisition, conversion, customer lifecycle management (CLM), and retention procedures, products, and services
Ability to explore, understand, and identify customers’ situations or needs and offer solutions
Ability to identify or develop opportunities to propose and promote targeted company products and services
Consultative selling skills with benefit-led language and emotional connection
Detail-oriented when handling inbound/outbound calls and recording data
Ability to manage objections and complaints effectively
Ability to effectively manage time/work schedule
Willingness to constantly update knowledge about company processes

Benefits

Comp & perks

Referral Bonus
Life Event Bonus
Other bonus schemes
Paid health insurance for you and your family
Paid training
Fast career growth – promotion to Senior level possible after 6 months
Work from home possibility after 6 months
Wellbeing offerings: yoga, pilates, events, and more
Psychological support: confidential on-site consultations with professional psychologists
Corporate benefits with partner companies
Modern office with chill-out and gaming zone
Prime location on Chavchavadze Avenue

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer EngagementSales TechniquesLead GenerationTroubleshootingProduct KnowledgeData Privacy CompliancePerformance Target AchievementTime ManagementProblem Solving

Soft Skills

Creative MindsetSolution-OrientedTeam PlayerProfessionalismAbility to Manage Objections

Tools & Technologies

Digital Communication ChannelsCRM Software

Industry Keywords

Customer InteractionUp-SellingCross-SellingAcquisition ProceduresRetention Procedures