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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive product support experience in the semiconductor test industry, with strong capabilities in project coordination, customer service, and cross-functional collaboration. Proficient in creating training documentation and managing product upgrade strategies while ensuring quality and compliance.
Highest-signal resume keywords
Product Support ExperienceProject CoordinationCross-Functional CollaborationBilingual English And Mandarin ChineseBachelor’s Degree In Engineering Or Computer Science
About the role
Key responsibilities & impact- Act as a resource for colleagues with less experience
- Coordinate small projects with manageable risks and resource requirements
- Manage customer requests, product escalations, and service emergencies
- Coordinate with Field, Factory, Engineering, Operations, Sales, and Marketing teams
- Coordinate product upgrade strategy and spare-level planning activities
- Create and manage Field Replacement Units (FRUs) in the FRU database
- Provide product support to the installed base
- Support new and existing mechanical interface products
- Support customer floor plan and first-site-kit development
- Support outgoing quality inspection and shipment of spares and EAUs
- Collect, summarize, evaluate, and report data and corrective actions
- Coordinate with test cell partners, including probers, handlers, and manipulators
- Create product training documents and procedures for the field team
- Coordinate and support PUP and PIP activities at international sites
- Travel worldwide for training, support, and installation activities
- Participate in new product definition and coordinate EHS requirements between Engineering and customers
- Perform other product and customer support assignments as required
Requirements
What you’ll need- 7–15 years of product support/service experience in the semiconductor test industry
- Strong communication, organizational, and multi-tasking ability
- Ability and track record to clearly commit to and meet schedules
- Ability to travel worldwide up to 20%
- Bachelor’s degree in Engineering or Computer Science, or equivalent work experience
- Prefer bilingual English and Mandarin Chinese
- Must be local to San Jose, CA; relocation is not provided
- Not eligible for visa sponsorship
Benefits
Comp & perks- Discretionary bonus(es) based on financial performance
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible Spending Accounts
- Retirement savings plans
- Life insurance
- Disability insurance
- Paid vacation and holidays
- Tuition assistance programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product SupportProject ManagementData Evaluation And ReportingQuality InspectionMechanical Interface SupportField Replacement Units ManagementCustomer Request ManagementTraining Document CreationEHS Requirements CoordinationSpare-Level Planning
Soft Skills
Strong CommunicationOrganizational AbilityMulti-Tasking AbilityCommitment To Schedules
Tools & Technologies
FRU DatabaseTest Cell EquipmentProbersHandlersManipulators
Industry Keywords
Semiconductor Test IndustryField SupportProduct EscalationService EmergenciesInternational TrainingCustomer Floor Plan DevelopmentFirst-Site-Kit Development