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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in claims investigation and management, including the ability to assess property damages and apply insurance coverage terms. Strong communication and customer service skills are essential for interacting with policyholders and stakeholders.
Highest-signal resume keywords
Claims InvestigationInsurance Policy KnowledgeMicrosoft Office ProficiencyCustomer Service ExperienceAttention to Detail
About the role
Key responsibilities & impact- Participate in structured virtual, classroom, and on-the-job training covering insurance policies, claim processes, systems, and procedures
- Review, investigate, and document first-party property claims under direct supervision
- Gather information from policyholders, claimants, witnesses, and third-party providers
- Investigate and evaluate relevant facts and documents, including leases, contracts, and bylaws
- Determine and apply coverage for building damages according to policy terms
- Establish accurate scopes of damage for building and contents losses
- Prepare written and computer-assisted estimates
- Communicate professionally and promptly with customers, claimants, and internal stakeholders
- Maintain accurate claim activity records in claim management systems
- Adapt to AI, digital transformation, technology implementations, system upgrades, and digital tool rollouts
- Progress toward independent claims handling and full claims handling responsibility after the typical 9-12 month program
- Inspect residential and commercial properties, including roofs, attics, crawl spaces, and other confined areas
- Travel extensively, including overnight stays, to support customers across multiple locations
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED and one year of customer service experience
- Bachelor’s Degree
- Previous internship or work experience in customer service or insurance
- Must reside in the assigned Allegheny County/Pittsburgh, PA territory
- Valid driver's license
- Willingness to obtain an active adjuster license where required by state law
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Willingness to learn claims management and estimating software
- Strong verbal and written communication skills
- Ability to exercise sound judgement and make effective decisions within established authority
- Exceptional customer service skills
- Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively
- Basic conflict resolution skills
- Ability to assess and inspect dwellings and structures, including roofs, attics, and crawl spaces
- Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds
- Ability to acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of starting the job
Benefits
Comp & perks- Health insurance from the first day of employment for employees and eligible family members
- Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay, subject to an annual maximum
- Paying it Forward Savings Program for employees with student loan debt
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness program with tools, discounts, resources, and caregiving support
- Free professional counseling services, health coaching, and mental health resources
- Matching Gift and Volunteer Rewards program
- Company vehicle issued for this position
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementEstimating SoftwareProperty InspectionDamage AssessmentDocumentation Skills
Soft Skills
Verbal CommunicationWritten CommunicationOrganizational SkillsJudgmentConflict Resolution
Tools & Technologies
Claim Management SystemsDigital ToolsAI TechnologiesMicrosoft WordMicrosoft Excel
Certifications & Qualifications
Adjuster LicenseUAS Remote Pilot Certification
Industry Keywords
Insurance ClaimsFirst-Party Property ClaimsCustomer ServiceBuilding Damage CoverageProperty Leases