Twilio

IT Support

• Define and drive the vision and software architecture for internal AI/ML platforms across Twilio’s business functions
• Set and communicate long-term architectural vision, aligning teams and leadership
• Lead cross-product architecture reviews, standardize engineering practices, and drive foundational technical investments
• Solve complex, ambiguous technical challenges at platform and company-wide scale
• Mentor and guide principal and staff engineers
• Partner with product, engineering, and executive leaders on strategic direction and technical investments
• Establish and model a high-performance software engineering culture
• Collaborate globally with business teams and GTM leadership
• Present AI Engineering plans and deliverables to executive leadership
• Lead creation and deployment of AI-powered solutions using GenAI
• Build custom AI applications, including RAG-based chatbots, agentic workflows, and AI-powered automations
• Lead cross-team efforts to troubleshoot and resolve complex AI/ML application issues
• Work across Support, Sales, Marketing, Operations, and other verticals to implement AI/ML solutions
• Cultivate a team of builders and owners

Software Architect – Enterprise AI

Account Executive

• Prospect, solution-sell, and close opportunities for new Twilio products
• Acquire customers for new product offerings across the Twilio portfolio
• Own analytical and consultative sales cycles with internal and external stakeholders
• Build trusted relationships with enterprise customers and C-suite stakeholders
• Drive pre-revenue growth by validating sales motions, ideal customer profiles, and use cases
• Understand customer business and technical requirements across verticals and regions
• Partner with Specialist Sales on complex deals
• Collaborate with Product Specialists, Value Engineering, and Enterprise Strategists to incubate solutions and accelerate Twilio platform adoption
• Work with Finance, Legal, Pricing, Product, and Operations to design customer contracts
• Execute multiple projects and deals across shifting priorities
• Develop long-range territory strategies and sales plans
• Act as the customer voice to Twilio product teams
• Serve as a subject matter expert across product categories and lead complex multi-product digital initiatives
• Articulate the value of the unified GTM organization to vertical industry clients
• Generate and maintain accurate pipeline and forecasts using Salesforce

Account Executive – GTM Innovation

Support Engineer

• Support customers’ use of the Twilio platform and help them get the best experience from Twilio’s products
• Serve as the voice of Twilio to customers and partners
• Operate as a subject matter expert for Twilio’s APIs and SDKs
• Understand and resolve basic and routine customer requests and escalations through phone, email, chat, side channel, and live support
• Communicate basic concepts to customers with appropriate empathy and urgency
• Leverage Twilio’s AI tools and automations to assist customers and communicate efficiently
• Prioritize the queue based on status, priority, and entitlement to achieve SLA compliance targets
• Document every customer and internal interaction
• Contribute to knowledge articles
• Follow guidelines for tagging, categorizing, and merging tickets
• Use runbooks, wikis, macros, and other tools to resolve tickets efficiently
• Escalate to senior technical resources to drive ticket resolution

Technical Support Expert 2

Communications

• Execute an annual executive communications strategy and plan positioning the Chief Product & Technology Officer as the leader behind Twilio’s innovation story
• Write content from Twilio’s CPTO, including keynotes, internal presentations, blogs, press, and social media
• Partner with Product Marketing and Corporate Communications on communications presenting Twilio’s innovation story through R&D leaders
• Propose thought-leadership opportunities to elevate R&D leadership visibility
• Develop content representing R&D at quarterly Company All Hands and other companywide meetings
• Drive communications for change-management initiatives within R&D
• Develop content for R&D communications and events supporting Twilio’s Builder culture
• Build and maintain relationships with Twilio’s Management Team, R&D Leadership, Corporate Communications, Product Marketing, and other partners
• Serve as the trusted communications partner to the Chief Product & Technology Officer
• Support selected R&D initiatives and leadership communications internally and externally

Executive Communications Director – Chief Product & Technology Officer

Machine Learning Engineer

• Develop machine learning solutions for Twilio’s communications products (specific responsibilities are not populated)
• The posting’s listed responsibility bullets are unfilled template placeholders
• Collaborate in Twilio’s remote-first, globally inclusive environment
• May report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings

Machine Learning Engineer, L2

Engineering Manager

• Lead engineering teams responsible for Porting, Hosting, and A2P Messaging in Twilio’s Communication Identity Domain
• Own the people strategy, delivery execution, and stakeholder relationships for the domain
• Own the delivery roadmap for customer-facing services, internal platform APIs, and Ops Tooling
• Translate technical strategy into executable quarterly plans and measurable outcomes
• Drive adoption of AI coding assistants such as GitHub Copilot, Anthropic Claude, and internal LLMs
• Own operational excellence, including system reliability, incident response, on-call health, and security posture
• Partner with Product Management to improve external customer communication-identity workflows
• Engage dependent engineering teams, gather feedback, and improve internal APIs and Ops Tooling
• Recruit, develop, and retain a high-performing engineering team
• Coach engineers from mid-level through staff level and support career growth
• Balance external product features, internal platform needs, and Ops Tooling investments
• Communicate strategy, progress, risks, trade-offs, and plans to leadership and cross-functional partners
• Author team plans, post-mortems, and decision documents
• Manage relationships with Product Management, external-facing teams, and internal engineering stakeholders
• Participate in occasional project or team in-person meetings and customer meetings

Senior Engineering Manager

Data Analyst

• Serve as the operational business partner to Social Impact marketing leadership
• Drive regular operating rhythms, quarterly pipeline generation OKR targets, QBR data packs, and marketing budget allocation frameworks
• Architect business cases, scenario models, and ROI forecasts for new marketing programs
• Evaluate capital trade-offs across channels and stress-test expected pipeline return and payback periods
• Design, script, and operationalize automated marketing triggers in Python/SQL notebooks
• Feed targeted accounts directly into sales workflows
• Own end-to-end pipeline attribution models across sales, marketing, and partner channels
• Maintain rep-level marketing metrics in Frontline Manager data packs and leadership scorecards
• Operationalize account tiering and segmentation logic across Salesforce, 6sense, and Segment
• Optimize lead routing, demand generation campaigns, and ABM outreach
• Partner with data science teams on marketing frameworks such as Marketing Mix Modeling
• Own custom scenario analyses including bundling ASP impact, CLV/LFTV cohorting, and field event ROI modeling
• Curate and optimize Looker, Tableau, and Salesforce reporting assets
• Manage SQL logic through GitHub version control, dashboard glossaries, and automated data QA processes

Senior Marketing Strategy and Analytics Manager

Recruitment

• Gather requirements with Talent Acquisition and HR stakeholders and translate them into technical specifications
• Lead requirements clarification and stakeholder demos
• Analyze talent acquisition systems and workflows for improvement, optimization, and fraud prevention
• Configure, design, and implement solutions across TA platforms
• Develop functional design documents and use cases for candidate sourcing, screening, and onboarding
• Define test strategies and author UAT scripts
• Coordinate testing cycles and log/triage defects
• Execute system, integration, and user acceptance testing
• Provide post-implementation support, troubleshooting, and continuous improvement recommendations
• Liaise between TA business units and People Technology Product Managers or Owners
• Maintain knowledge of recruitment technologies, sourcing tools, and industry best practices
• Create user guides, release notes, and documentation; facilitate training and knowledge transfer

Senior People Technology Analyst – Talent Acquisition

Marketing Operations

• Oversee the planning, execution, and optimization of campaign operational requests
• Report to the Manager, Marketing Campaign Operations
• Collaborate with stakeholders to develop campaign strategies, timelines, and objectives
• Build, test, and execute marketing campaigns across various platforms
• Prioritize, track, and document campaign request updates via Jira
• Optimize internal processes to improve efficiency and reduce bottlenecks
• Resolve roadblocks and issues to meet campaign goals
• Travel occasionally for project or team in-person meetings