United Community Bank

Manager

• Manage the overall growth and profitability of the branch
• Oversee day-to-day management of the facility, staff, and branch operations
• Maximize branch revenues, sales, customer satisfaction, and service profile scores while minimizing operating losses
• Participate in hiring, onboarding, disciplining, rewarding, coaching, and performance management of branch employees
• Communicate and monitor goals with staff
• Create and maintain the branch business plan
• Participate in business development, business calling, and sales programs
• Update and monitor sales activities using 360 View
• Develop and maintain diversified loan and deposit portfolios
• Participate in community activities and maintain public relations
• Implement controls to protect the bank according to policies and procedures
• Serve as chief communicator for branch staff
• Interview consumer loan applicants, including real-estate loan applicants, and collect required application information
• Recommend and outline loan terms
• Complete required compliance, internal, external, online, and conference training

Branch Manager

Banker

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting
• Maintain a comprehensive understanding of retail banking products and services
• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers’ needs, while considering their unique perspectives and priorities
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions
• Identify opportunities and make referrals cross-sell banking products and services, to other areas of the bank
• Educate customers on options for managing transactions using technology and all other tools and resources available
• Apply product and service knowledge to effectively solve customer problems
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality
• Ensure adherence to banking regulations and internal policies

Universal Banker II

Loan Officer Assistant

• Provide sales and administrative assistance to Commercial Relationship Managers and other partners
• Support new and renewed loan production by collecting, ordering, and tracking information required for risk assessment and underwriting
• Assist with preparation of commitment letters, term sheets, thank-you notes, and other written communications
• Complete the Credit Lens Loan Worksheet and engage the Commercial Loan Closer
• Monitor reporting and identify required actions, including maturities, auto-renew letters of credit, insurance, and real estate taxes
• Provide service and respond to internal and external customer requests
• Collect customer financial statements and load them to Credit Lens
• Collaborate with relationship managers, loan closers, underwriters, document preparation teams, and outside counsel on loan closings
• Submit customer maintenance requests to Loan Operations
• Transfer and assign notes
• Facilitate ongoing disbursement requests with Construction Administration
• Complete assigned post-close tasks in Credit Lens
• Manage WIP files
• Resolve critical and material exceptions as assigned
• Participate in required compliance and training programs
• Adhere to corporate policies and procedures
• Provide professional, responsive service to internal and external customers
• Perform other assigned duties

Commercial Loan Officer Assistant – CLOA

Customer Support

• Serve as the primary liaison for branch personnel regarding deposit applications, operations, risk reviews, and exception tracking
• Maintain knowledge of deposit systems and operational procedures
• Provide training, coaching, and support to reinforce safety and soundness
• Conduct quarterly cash audits and monthly risk checkpoints
• Review exception reports and develop plans to reduce exceptions
• Review teller over/short reports and assist in resolution
• Review cash items and collections
• Communicate routinely with Regional Banking Managers, Branch Managers, and Presidents
• Conduct routine branch visits
• Complete Quality Control reviews
• Facilitate regional branch meetings
• Review checkpoint and audit results and execute remediation plans
• Assist in developing SOP bulletins, manuals, and job aids
• Partner with Training and other departments to optimize performance
• Participate in M&A activities and branch opening/closing events
• May be cross-trained for support desk calls, workflows, or SharePoint checkpoints
• Assist with annual budget development
• Participate in all compliance training
• Perform other duties as assigned

Regional Support Specialist

• Drive proactive needs-based sales conversations through service interactions, teller interactions, and appointment setting
• Maintain a comprehensive understanding of retail banking products and services
• Identify opportunities to enhance existing customer relationships and cultivate new ones by understanding and addressing customers’ needs
• Assist customers financially by delivering loan products and ensuring packages are correct and complete
• Identify opportunities and make referrals to cross-sell banking products and services
• Educate customers on transaction-management options using technology and available tools
• Apply product and service knowledge to solve customer problems
• Process deposits, withdrawals, and other routine transactions accurately and confidentially
• Ensure adherence to banking regulations and internal policies

Universal Banker

General

• Manage the daily operations of the teller line, including processing transactions and balancing the vault
• Supervise and train tellers to ensure that they are providing exceptional customer service and following all policies and procedures
• Assist customers with account inquiries, deposits, withdrawals, and other transactions
• Identify opportunities to cross-sell bank products and services to customers
• Ensure that all teller transactions are processed accurately and efficiently

Head Teller

Financial Crime

• Analyze documentation tied to completed BSA/AML reviews to ensure reviews and documentation support investigation or analysis dispositions
• Assist the BSA Quality Control Officer with performance, maintenance, and expansion of the bank’s BSA/AML and OFAC Quality Control Program
• Identify, document, and report findings to the BSA QC Officer
• Conduct quality assurance sampling and testing of CTRs, SARs, transaction monitoring alerts, high-risk customer reviews, BSA/AML cases, OFAC alerts, 314a, and 314b
• Review BSA department policies, procedures, and processes for regulatory compliance and risk mitigation
• Provide feedback on QC review results and maintain supporting documentation
• Prepare QC reports and escalate concerns or findings clearly and objectively
• Recommend enhancements to BSA/AML and OFAC policies and procedures
• Manage workflow to deadlines and participate in team meetings
• Assist BSA Management during exams, audits, and remediation of findings
• Perform other assigned tasks and special projects
• Participate in required compliance training and related training programs, meetings, seminars, and conferences
• Promote bank culture and maintain a positive attitude

BSA/AML and OFAC Quality Control Specialist

• Provide sales and administrative assistance to Commercial Relationship Managers and other partners
• Support new and renewed loan production by collecting, ordering, and tracking information for risk assessment and underwriting, including UCC searches, appraisals, environmental assessments, KYC, surveys, leases, organizational documents, insurance, beneficial ownership, and OFAC
• Prepare written communications such as commitment letters, term sheets, and thank-you notes
• Complete the Credit Lens Loan Worksheet and engage the Commercial Loan Closer
• Monitor reporting and identify actions needed for maturities, auto-renew letters of credit, insurance, and real estate taxes
• Provide service and respond to internal and external customer requests
• Collect customer financial statements and load them to Credit Lens
• Collaborate with CRM, Commercial Loan Closers, Underwriters, Doc Prep, and outside counsel on loan closings
• Submit customer maintenance requests to Loan Operations
• Transfer and assign notes
• Facilitate ongoing disbursement requests with Construction Administration
• Complete assigned post-close tasks in Credit Lens
• Manage WIP files
• Resolve critical and material exceptions as assigned
• Participate in required training and comply with corporate policies and procedures
• Provide professional, urgent, positive service to internal and external customers
• Perform other duties as assigned

Commercial Loan Officer Assistant

• Provide sales and administrative assistance to Commercial Relationship Managers and other partners
• Support new and renewed loan production by collecting, ordering, and tracking information required for risk assessment and underwriting
• Assist with preparation of written communications, including commitment letters, term sheets, and thank-you notes
• Complete the Credit Lens Loan Worksheet and engage the Commercial Loan Closer
• Monitor reporting and identify actions needed for maturities, auto-renew letters of credit, insurance, and real estate taxes
• Provide service and respond to internal and external customer requests
• Collect customer financial statements and load them to Credit Lens
• Collaborate with CRM, Commercial Loan Closers, Underwriters, Doc Prep, and outside counsel on loan closings
• Collect executed documents and submit them
• Submit customer maintenance requests to Loan Operations
• Transfer and assign notes
• Facilitate ongoing disbursement requests with Construction Administration
• Complete assigned post-close tasks in Credit Lens
• Manage WIP files
• Resolve critical and material exceptions as assigned
• Participate in required compliance, internal, external, and online training programs and meetings
• Adhere to corporate policies and procedures
• Provide professional, urgent, positive service to internal and external customers
• Take ownership of other duties as assigned

Loan Closer

• Analyze approved credit requests to identify required pre-close conditions and due diligence needs
• Order and review Title Commitments, UCC searches, Flood determinations, proof of insurance, surveys, entity documents, real estate appraisals, environmental assessments, Good Standing Certificates, and beneficial ownership documentation
• Ensure due diligence items are received and reviewed for accurate loan document creation and lien perfection
• Submit loan details to the internal Doc Prep team for closing documentation
• Coordinate with approved attorneys to prepare or close loan documents
• Coordinate closing dates and times with attorneys, title companies, customers, CRM, and LOA
• Review draft closing documents and settlement statements for accuracy against loan approval
• Provide final approval for closing once conditions and due diligence requirements are satisfied
• Verify executed documents for complete and accurate signatures and forward them to Loan Servicing for booking
• Load supporting documentation to CreditLens and/or submit it for imaging
• Assist with initial loan disbursement at closing as the second required signature
• Deliver exceptional service to internal and external clients with urgency and a positive attitude