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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in care management, particularly with individuals living with Serious Mental Illness (SMI) and Substance Use Disorders (SUD). Proficient in coordinating services, conducting assessments, and collaborating with multidisciplinary teams to ensure effective care transitions and community resource connections.
Highest-signal resume keywords
Care Management ExperienceKnowledge of SMI/SUDCommunity Resource CoordinationBilingual/Bicultural SkillsTrauma-Informed Care
About the role
Key responsibilities & impact- Provide outreach to and engage Enrollees referred to the Restoration Center
- Support the team by focusing on hard-to-reach individuals
- Coordinate and plan Restoration Center services with internal and external partners
- Obtain referrals and connect people with community or social service partners aligned with their needs and goals
- Work with PCP offices, specialty providers, and acute care settings to generate referrals
- Collaborate with PCPs and other providers to ensure appropriate referrals based on level of care
- Communicate and collaborate with ACO/MCO teams and serve as a team resource
- Manage a modified caseload, including Comprehensive Assessments, risk assessments, and complex care planning
- Lead care transitions for hard-to-reach Enrollees through collaboration with Enrollees, community providers, ICT, and hospital staff
- Ensure safe discharge plans and coordinated implementation
- Perform other assigned duties
Requirements
What you’ll need- Minimum of 3 years care management experience preferred
- Experience working with people living with SMI and/or SUD
- Preference given to bilingual/bicultural applicants and those with lived experience of behavioral health conditions
- High School diploma required
- BA/BS in a human services-related field preferred
- Ability to collaborate as a member of multidisciplinary and cross-functional teams
- Ability to function as an agent of change
- Ability to make independent judgments and decisions
- Ability to work in a professional and confidential capacity
- Ability to triage and balance competing priorities
- Ability to function under pressure in fast-paced health and human services environments
- Ability to be flexible, open, and responsive to ongoing industry changes
- Ability to articulate and communicate the Community Partners program’s mission
- Ability to represent the organization in varied circumstances and forums
- Ability to identify opportunities and obstacles and develop effective, creative solutions
- Knowledge of person-centered, strength-based, recovery-oriented values, principles, and modalities
- Knowledge of clinical and psychiatric rehabilitation values, principles, and techniques
- Knowledge of health risks prevalent among adults with SMI/SUD
- Knowledge of health promotion and clinical care coordination techniques
- Knowledge of trauma-informed and culturally responsive services
- Sensitivity to cultural, religious, ethnic, disability, and gender issues
- Skills and competence to establish supportive, trusting relationships with Enrollees
- Knowledge of human, legal, civil rights, community, and other resources
- Knowledge of empowerment and self-advocacy techniques
- Knowledge of available community health, mental health, and SUD services and resources
- Valid driver's license presented at employment
- At least 21 years of age
- Valid US driver's license maintained for at least one year
- Adequate insurance and a safe driving record when using a personal vehicle
- Ability to pass a driver's screening background check
- CPR within 2 weeks of hire
- First Aid within 2 weeks of hire
- Ability to perform physically active duties, including standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, lifting at least 25 pounds, and assisting clients with activities of daily living
- Ability to operate a computer and office equipment
- Ability to speak, hear, and communicate with clients, staff, and external representatives
Benefits
Comp & perks- A fully funded 401(a), employer-sponsored retirement plan requiring no employee contribution
- Employee-funded 403(b) plan
- Medical, dental, and vision plans for eligible employees scheduled to work 30 hours per week or more
- Employer contribution toward the cost of medical insurance
- Employer-paid Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance
- Employer-paid Short-Term Disability Insurance for qualifying employees
- Flexible Spending Reimbursement Accounts for health and dependent care
- Voluntary Term Life, Whole Life, Accident, Critical Illness, and Hospital Indemnity Insurance
- Generous paid time off for employees scheduled to work 20 hours or more per week
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Comprehensive AssessmentsRisk AssessmentsComplex Care PlanningHealth Promotion TechniquesClinical Care CoordinationEmpowerment TechniquesSelf-Advocacy TechniquesCrisis InterventionCommunity Health Services KnowledgeBehavioral Health Conditions Knowledge
Soft Skills
CollaborationIndependent JudgmentProblem-SolvingFlexibilityCommunication
Tools & Technologies
Office EquipmentComputer Proficiency
Certifications & Qualifications
CPR CertificationFirst Aid CertificationValid Driver's License
Industry Keywords
Person-Centered CareStrength-Based PrinciplesRecovery-Oriented ValuesCulturally Responsive ServicesMultidisciplinary TeamsHealth and Human ServicesCommunity Partners Program