Demonstrates expertise in client-centered care planning and coordination, with a strong focus on communication and relationship-building among healthcare providers and clients. Proficient in managing caseloads and utilizing technology for effective service delivery.

Highest-signal resume keywords

Client-Centered Care PlanningHealthcare NavigationClient AssessmentsCommunication SkillsInterpersonal Skills

About the role

Key responsibilities & impact

Coordinate and integrate supports and services around people living with vision loss
Serve as the key contact or navigator for individuals after a vision loss diagnosis
Assess clients and support them in achieving care-plan goals
Strengthen communication and linkages between VLRC staff and external community healthcare providers
Provide healthcare navigation to increase and enhance healthcare system capacity
Improve clients’ experience and wellbeing
Enhance clients’ capacity to remain independent
Schedule VLR therapy appointments with primary and specialized service providers
Seek client satisfaction feedback and take remedial action as required
Monitor clients and provide proactive follow-up to ensure collaboration across services and providers
Identify new or emerging care options and address service and support gaps
Document service-related activities in client health records according to VLRC policies
Interact with clients, families, and caregivers to develop and identify vision-related goals
Build and maintain relationships with professionals in other agencies and community groups
Educate community partners about VLRC and its specialized services
Participate in multidisciplinary team meetings
Facilitate linkages, communication, information exchange, and coordination between clients and healthcare providers
Understand and support linkages between primary and specialized service providers within the service delivery model
Build and maintain partnerships while protecting confidential information
Manage caseloads, medical documentation, and electronic medical records

Requirements

What you’ll need

An understanding of roles and linkages across primary care, community care and specialized geriatric services
Knowledge of client-centered philosophy related to interviewing, assessments, care planning and scheduling practices
Clinical expertise related to client-centered interviewing, assessments, and scheduling practices
Experience in client assessments and care planning/coordination
Excellent verbal and written communication skills
Strong interpersonal skills, including shared decision-making and facilitation
Ability to prioritize workload, manage competing tasks, problem-solve, and demonstrate resourcefulness
Proficiency with technology, including Microsoft Office and case management and care coordination systems
Ability to work independently and within a team
Client service experience in the health and/or social service sectors
Diploma in Social Services Work, Community Work, or Mental Health
Experience working with individuals with vision loss
Willingness to work flexible hours
Willingness to work in a variety of settings
Patient Navigation certificate would be an asset
Experience in cultural sensitivity and diversity would be an asset
Successful candidate may be required to complete a Vulnerable Sector Check, depending on the role

Benefits

Comp & perks

Comprehensive benefits, including health, vision, dental, corporate discounts, and an employee and family assistance program
Flexible work arrangements
Generous paid time off
Work-life balance initiatives
Career development through training, mentorship, and advancement opportunities
Inclusive work culture with supportive teams
Employee recognition
Joy-in-work wellness program
Mental health supports
Accommodation support during the selection process

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client AssessmentsCare CoordinationScheduling PracticesClinical ExpertiseDocumentation Management

Soft Skills

Problem-SolvingResourcefulnessShared Decision-MakingFacilitationIndependence

Tools & Technologies

Microsoft OfficeCase Management SystemsCare Coordination SystemsElectronic Medical Records

Certifications & Qualifications

Patient Navigation CertificateDiploma in Social Services WorkDiploma in Community WorkDiploma in Mental Health

Industry Keywords

Vision LossCommunity CarePrimary CareGeriatric ServicesCultural Sensitivity