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Vivo Infusion®Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient care coordination, including obtaining prior authorizations and managing medical records. Exhibits strong communication skills and the ability to multitask effectively in a clinical environment while adhering to HIPAA regulations.
Highest-signal resume keywords
Prior Authorization ExperienceClinical ExperienceCPR/BLS CertificationEClinicalWorks FamiliarityPhlebotomy Skills
About the role
Key responsibilities & impact- Guide patients in coordinating their care with outside physician practices and facilities
- Send referrals and medical records
- Obtain prior authorizations for MRIs and prescribed treatments
- Room clinic patients in person or virtually and update patient charts
- Communicate pertinent patient data to providers and nurses
- Greet patients and provide front-end administrative support
- Assist with scheduling and manage incoming and outgoing phone calls
- Process payments
- Ensure efficient turnover of exam rooms
- Assist providers in exam rooms as requested
- Collect, prepare, and submit ordered patient lab specimens
- Triage patient phone calls and messages and document them appropriately
- Order and manage supplies
- Disinfect and stock exam rooms
- Obtain records for patient charts
- Report patient issues during the treatment day
- Follow company policies and CDC infection-control guidelines
- Handle and store hazardous materials properly
- Maintain confidentiality of company and patient records
- Communicate schedule changes and assist with patient rescheduling
- Manage incoming mail and deliveries
- Report to the Clinical Operations Manager
Requirements
What you’ll need- High school graduate or equivalent, required
- CPR/BLS, required
- 6 months of clinical experience, required
- Experience obtaining prior authorizations is essential
- Experience with eClinicalWorks is a plus
- Medical Assistant Certification or Registration preferred
- 1 year in an administrative or customer service role, preferred
- Phlebotomy and lab processing skills, preferred
- A caring and compassionate personality
- Great customer and patient service
- Ability to multitask and work under pressure
- Excellent communication skills
- Ability to assist with referrals, progress notes, medical records, and prior authorizations for MRIs
- Ability to assist MDs and NPs
- Ability to maintain confidentiality and adhere to HIPAA
- Ability to perform essential duties satisfactorily
- Proof of eligibility to work in the US
Benefits
Comp & perks- 5% Annual Bonus Potential - Paid Quarterly (Performance Based)
- Private Equity for the Greater Good - Company-wide Employee Ownership Program
- Medical, Dental, Vision
- HSA w/ Employer Contribution
- Touchcare - Insurance Concierge Service
- 401K with Match up to 4%
- PTO: Accrual 3+ weeks PTO
- PTO Rollover and PTO Donation Program
- Wellness Reimbursement Program - $360 Annually
- Employee Referral Bonus - Uncapped Bonus Potential
- Tuition Assistance Program & Professional Association Reimbursement
- Employee Assistance Program (Employer-provided)
- Short & long-term disability (Employer-provided)
- Life Insurance (Employer-provided)
- Opportunities for growth and advancement
- Competitive benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Care CoordinationMedical Records ManagementLab ProcessingReferral AssistanceExam Room PreparationPatient Chart UpdatingPayment ProcessingSchedulingTriage SkillsInfection Control Compliance
Soft Skills
Excellent CommunicationCustomer ServiceCompassionate PersonalityMultitasking AbilityAbility to Work Under Pressure
Tools & Technologies
EClinicalWorks
Certifications & Qualifications
Medical Assistant CertificationCPR/BLS Certification
Industry Keywords
HIPAA ComplianceClinical OperationsPatient ConfidentialityCDC GuidelinesHazardous Materials Handling