Vivo Infusion®

Clinical Operations

• Oversee and manage patient care and clinical operations within assigned regional locations
• Uphold company policies, procedures, mission, values, and expectations
• Execute protocols and quality initiatives to improve clinical outcomes and patient experience
• Directly oversee Advanced Practitioners, Registered Nurses, Medical Assistants, Administrative Assistants, and other clinical staff
• Manage team members, including 1:1s, measurable goals, hiring, termination, evaluations, discipline, documentation, and reporting
• Develop and maintain relationships with community partners, resources, staff, co-workers, physicians, and patients
• Oversee labor costs and supply utilization
• Lead, coordinate, supervise, monitor, delegate, and document patient care activities
• Collaborate across departments and disciplines to provide optimal patient care
• Coordinate training, growth, and development opportunities for clinical team members
• Develop and uphold processes, policies, and procedures in accordance with industry and accreditation standards
• Ensure compliant delivery of patient services under company, accreditation, State, and Federal requirements
• Manage patient and staff schedules and staff-to-patient ratios
• Serve on the Quality Committee and infusion center Governing Body with the Medical Director
• Act as Infection Control Manager for infection control surveillance
• Ensure nursing and Advanced Practice Provider documentation, assessments, plans of care, admissions, and monthly records are complete
• Schedule quality, medical records, fire and safety, and emergency preparedness audits
• Implement patient and staff satisfaction surveys and report results to the Quality Committee
• Complete payroll, census, drug inventory, quality, and month-end reporting
• Review and approve clinic invoices and direct report expense reports
• Review billing and inventory reports daily to ensure drugs are billed appropriately
• Travel between regional facilities and other meetings

Clinical Operations Manager

Account Manager

• Travel within the region promoting provider relationships to support Vivo Infusion clinics
• Meet with healthcare professionals to educate them about Vivo's services and patient benefits
• Prospect for new business opportunities while nurturing existing relationships
• Monitor and stay informed about market changes
• Collaborate with local clinical, sales, and patient care navigator teams regarding market intelligence
• Partner with local pharmaceutical sales representatives to develop strategies
• Apply consultative selling to address provider and patient concerns
• Assess providers' infusion needs and promote Vivo's patient-centered services and processes
• Explain clinic intake, benefits verification, clinical excellence, patient services, provider support, and cost-effective care
• Use Pharma Rep contact sheets to develop relationships within the territory
• Use Trella Health CRM to log daily calls and maintain regional notes
• Work with Patient Care Navigator, Clinical, Sales, and Marketing teams
• Represent Vivo's guiding principles, mission, and values

Territory Manager, Infusion Sales

• Oversee and manage patient care and clinical operations within assigned regional locations
• Uphold company policies, procedures, mission, values, and expectations
• Execute protocols and quality initiatives to improve clinical outcomes and patient experience
• Directly oversee Advanced Practitioners, Registered Nurses, Medical Assistants, Administrative Assistants, and other clinical staff
• Manage team members, including 1:1s, measurable goals, hiring, termination, evaluations, discipline, documentation, and reporting
• Develop and maintain relationships with community partners, resources, staff, co-workers, physicians, and patients
• Oversee labor costs and supply utilization
• Lead, coordinate, supervise, monitor, delegate, and document patient care activities
• Collaborate across departments and disciplines to provide optimal patient care
• Ensure training, growth, and development opportunities for clinical team members
• Evaluate needs and develop and uphold processes, policies, and procedures according to industry, JCAHO, and accreditation standards
• Ensure compliant delivery of patient services under company, accreditation, State, and Federal requirements
• Manage patient and staff schedules to maintain optimal staff-to-patient ratios
• Serve on the Quality Committee and infusion center Governing Body with the Medical Director
• Act as Infection Control Manager for infusion center surveillance activities
• Ensure nursing and Advanced Practice Provider documentation, assessments, plans of care, admissions, monthly documentation, and medical records are complete
• Schedule center audits covering quality, medical records, fire and safety, and emergency preparedness
• Implement patient and staff satisfaction surveys and report results to the Quality Committee
• Complete payroll, census, drug inventory, quality, and month-end reporting
• Review and approve clinic invoices and direct-report expense reports
• Review billing and inventory reports daily to ensure utilized drugs are billed appropriately

Physician Assistant

• Welcome patients and provide safe, compassionate care in accordance with guidelines and regulations
• Perform patient care activities according to standards of practice
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Greet patients, assist with scheduling, manage incoming and outgoing calls, and process payments
• Oversee efficient turnover of exam rooms
• Assist providers in exam rooms as requested
• Collect, prepare, and submit ordered patient lab specimens
• Assist with prior authorizations for prescribed treatments and documentation
• Triage patient calls and messages and document them appropriately
• Order and manage supplies under manager direction
• Disinfect and stock exam rooms
• Obtain records required for patient charts
• Report patient issues throughout the treatment day
• Follow company policies and CDC infection-control guidelines
• Handle and store hazardous materials properly
• Maintain confidentiality of company and patient records
• Communicate schedule changes and assist with patient rescheduling
• Manage incoming mail and deliveries
• Report to the Clinical Operations Manager

Medical Assistant

• Oversee and manage patient care and clinical operations within assigned regional locations
• Uphold company policies, procedures, mission, values, and expectations
• Execute protocols and quality initiatives to improve clinical outcomes and patient experience
• Directly oversee Advanced Practitioners, Registered Nurses, Medical Assistants, Administrative Assistants, and other clinical staff
• Manage team members, including 1:1s, measurable goals, hiring, termination, evaluations, disciplinary processes, documentation, and reporting
• Develop and maintain working relationships with community partners, staff, co-workers, physicians, and patients
• Oversee labor costs and supply utilization
• Lead, coordinate, supervise, monitor, delegate, and document patient care activities
• Collaborate across departments and disciplines to provide optimal patient care
• Coordinate training, growth, and development opportunities for clinical team members
• Evaluate needs and develop and uphold processes, policies, and procedures according to industry, JCAHO, and accreditation standards
• Ensure compliant delivery of patient services under company, accreditation, State, and Federal requirements
• Manage patient and staff schedules to maintain optimal staff-to-patient ratios
• Serve on the Quality Committee and infusion center Governing Body with the Medical Director
• Act as Infection Control Manager for infusion center surveillance activities
• Ensure nursing and Advanced Practice Provider documentation, assessments, plans of care, admissions, and monthly records are complete
• Schedule quality, medical records, fire and safety, and emergency preparedness audits
• Implement patient and staff satisfaction surveys and report results to the Quality Committee
• Complete payroll, census, drug inventory, quality, and month-end reporting
• Review and approve clinic invoices and direct-report expense reports
• Review billing and inventory reports to ensure all utilized drugs are billed appropriately

• Welcome patients and provide safe, compassionate care
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Greet patients, assist with scheduling, manage phone calls, and process payments
• Ensure efficient turnover of exam rooms
• Assist providers in the exam room
• Collect, prepare, and submit ordered patient lab specimens
• Assist with prior authorizations and documentation
• Triage patient phone calls and messages
• Order and manage supplies
• Disinfect and stock exam rooms
• Obtain records required for patient charts
• Report patient issues throughout the treatment day
• Follow company policies and CDC infection-control guidelines
• Handle and store hazardous materials properly
• Maintain confidentiality of company and patient records and adhere to HIPAA
• Communicate schedule changes and assist with patient rescheduling
• Manage incoming mail and deliveries
• Work independently on administrative functions and intake medical deliveries when no patients are scheduled

Medical Assistant, Clinical Service Specialist

• Oversee and manage patient care and clinical operations within assigned regional locations
• Uphold company policies, procedures, mission, values, and expectations
• Execute protocols and quality initiatives to improve clinical outcomes and patient experience
• Directly oversee Advanced Practitioners, Registered Nurses, Medical Assistants, Administrative Assistants, and other clinical staff
• Manage team members through 1:1s, measurable goals, hiring, termination, evaluations, discipline, documentation, and reporting
• Develop and maintain relationships with community partners, resources, staff, co-workers, physicians, and patients
• Oversee labor costs and supply utilization
• Lead, coordinate, supervise, monitor, delegate, and document patient care activities
• Collaborate across departments and disciplines to provide optimal patient care
• Ensure and coordinate training, growth, and development opportunities for clinical team members
• Develop and uphold processes, policies, and procedures aligned with industry, JCAHO, and accreditation standards
• Ensure compliant delivery of patient services under company, accreditation, State, and Federal requirements
• Manage patient and staff schedules and staff-to-patient ratios
• Serve on the Quality Committee and infusion center Governing Body with the Medical Director
• Act as Infection Control Manager for infusion-center surveillance activities
• Ensure nursing and Advanced Practice Provider documentation, assessments, plans of care, admissions, and monthly records are complete
• Schedule quality, medical records, fire and safety, and emergency preparedness audits
• Implement patient and staff satisfaction surveys and report results to the Quality Committee
• Complete payroll, census, drug inventory, quality, and month-end reporting
• Review and approve clinic invoices and direct-report expense reports
• Review billing and inventory reports to ensure drugs are billed appropriately

• Oversee and manage patient care and clinical operations within assigned regional locations.
• Uphold company policies, procedures, mission, values, and expectations.
• Execute protocols and quality initiatives to improve clinical outcomes and patient experience.
• Directly oversee Advanced Practitioners, Registered Nurses, Medical Assistants, Administrative Assistants, and other clinical staff.
• Manage team members through 1:1s, measurable goals, hiring, termination, evaluations, discipline, documentation, and reporting.
• Develop and maintain relationships with community partners, resources, staff, co-workers, physicians, and patients.
• Oversee labor costs and supply utilization.
• Lead, coordinate, supervise, monitor, delegate, and document patient care activities.
• Collaborate across departments and disciplines to provide optimal patient care.
• Coordinate training, growth, and development opportunities for clinical team members.
• Evaluate needs and develop and uphold processes, policies, and procedures according to industry, JCAHO, and accreditation standards.
• Ensure compliant delivery of patient services under company, accreditation, State, and Federal requirements.
• Manage patient and staff schedules to maintain appropriate staff-to-patient ratios.
• Serve on the Quality Committee and infusion center Governing Body with the Medical Director.
• Act as Infection Control Manager for infusion-center surveillance activities.
• Ensure nursing and Advanced Practice Provider documentation, assessments, plans of care, admissions, monthly documentation, and medical records are complete.
• Schedule quality, medical records, fire and safety, and emergency preparedness audits.
• Implement patient and staff satisfaction surveys and report results to the Quality Committee.
• Complete payroll, census, drug inventory, quality, and month-end reporting.
• Review and approve clinic invoices and direct-report expense reports.
• Review billing and inventory reports daily to ensure drugs are billed appropriately.

• Oversee and manage patient care and clinical operations within assigned regional locations
• Uphold company policies, procedures, mission, values, and expectations
• Execute protocols and quality initiatives to improve clinical outcomes and patient experience
• Directly oversee Advanced Practitioners, Registered Nurses, Medical Assistants, Administrative Assistants, and other clinical staff
• Manage team members, including 1:1s, measurable goals, hiring, termination, evaluations, discipline, documentation, and reporting
• Develop and maintain relationships with community partners, staff, co-workers, physicians, and patients
• Oversee labor costs and supply utilization
• Lead, coordinate, supervise, monitor, delegate, and document patient care activities
• Collaborate across departments and disciplines to provide optimal patient care
• Coordinate training, growth, and development opportunities for clinical team members
• Develop and uphold processes, policies, and procedures aligned with industry, JCAHO, and accreditation standards
• Ensure compliant delivery of patient services under company, accreditation, State, and Federal requirements
• Manage patient and staff schedules to maintain optimal staff-to-patient ratios
• Serve on the Quality Committee and infusion center Governing Body with the Medical Director
• Act as Infection Control Manager for infusion-center surveillance activities
• Ensure nursing and Advanced Practice Provider documentation, assessments, plans of care, admissions, monthly documentation, and medical records are maintained
• Schedule quality, medical-records, fire and safety, and emergency-preparedness audits
• Implement patient and staff satisfaction surveys and report results to the Quality Committee
• Complete payroll, census, drug inventory, quality, and month-end reporting
• Review and approve clinic invoices and direct-report expense reports
• Review billing and inventory reports daily to ensure appropriate drug billing