Vivo Infusion®

Physician Assistant

• Welcome patients and provide compassionate clinical support
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Greet patients, assist with scheduling, manage phone calls, and process payments
• Oversee efficient turnover of exam rooms
• Assist providers in exam rooms
• Collect, prepare, and submit ordered patient lab specimens
• Assist with prior authorizations and documentation
• Triage patient calls and messages and document them appropriately
• Order and manage supplies
• Disinfect and stock exam rooms
• Obtain records for patient charts
• Report patient issues throughout the treatment day
• Follow company policies and CDC infection-control guidelines
• Handle and store hazardous materials properly
• Maintain confidentiality and adhere to HIPAA
• Communicate schedule changes and assist with patient rescheduling
• Manage incoming mail and deliveries
• Work independently on administrative functions and intake medical deliveries as needed

Medical Assistant – Per Diem

• Float between the Plymouth and Woodbury clinics
• Perform patient care activities according to standards of practice
• Greet patients and provide general medical support
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Ensure efficient turnover of exam rooms
• Assist providers in the exam room
• Collect, prepare, and submit ordered patient lab specimens
• Administer injections and vaccines
• Obtain prior authorizations and document treatments
• Triage patient phone calls and messages
• Order and manage supplies under manager direction
• Clean and stock exam rooms using approved disinfectant
• Assist with obtaining records for patient charts
• Support front desk staff as needed
• Report patient issues and unsafe conditions
• Handle and store hazardous materials properly
• Participate in emergency evacuation procedures
• Maintain confidentiality and adhere to HIPAA and company policies
• Participate in staff, CQI, and educational meetings
• Perform other duties as requested

Medical Assistant

Account Manager

• Meet with healthcare professionals to educate them about Vivo's services and patient benefits
• Prospect for new business opportunities while nurturing existing relationships
• Stay informed of market changes
• Collaborate with local clinical, sales, and patient care navigator teams regarding market intelligence
• Partner with local pharmaceutical sales representatives to develop strategies
• Apply consultative selling to address provider or patient concerns
• Assess providers' infusion needs and promote Vivo's patient-centered services and processes
• Explain clinic intake, benefits verification, clinical excellence, patient services, provider support, and cost-effective care
• Use provided Pharma Rep contact sheets to develop territory relationships
• Use Trella Health CRM to log daily calls and maintain regional notes
• Pursue sales opportunities focused on improving patient outcomes and care
• Collaborate with Patient Care Navigator, Clinical, Sales, and Marketing teams
• Represent Vivo's guiding principles, mission, and values
• Travel consistently within 30–60 miles of supported locations

Territory Manager, Infusion Sales

• Perform patient care activities in accordance with standards of practice
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Greet patients, assist with scheduling, manage incoming and outgoing calls, and process payments
• Oversee efficient turnover of exam rooms
• Assist providers in exam rooms as requested
• Collect, prepare, and submit ordered patient lab specimens
• Assist with prior authorizations for prescribed treatments and documentation
• Triage patient calls and messages and document them appropriately
• Order and manage supplies under manager direction
• Disinfect and stock exam rooms
• Obtain records required for patient charts
• Report patient issues throughout the treatment day
• Follow company policies and CDC infection-control guidelines
• Handle and store hazardous materials properly
• Maintain confidentiality of company and patient records
• Communicate schedule changes and assist with patient rescheduling
• Manage incoming mail and deliveries
• Work independently on administrative functions and receive medical deliveries when no patients are scheduled

Medical Assistant, Clinical Service Specialist

• Welcome and room patients in person or virtually
• Update patient charts with required information
• Communicate pertinent patient data to providers and nurses
• Greet patients and provide front-end administrative support
• Assist with scheduling and manage incoming and outgoing phone calls
• Process payments
• Ensure efficient turnover of exam rooms
• Assist providers in exam rooms as requested
• Collect, prepare, and submit ordered patient lab specimens
• Assist with prior authorizations and treatment documentation
• Triage and appropriately document patient phone calls and messages
• Order and manage supplies under manager direction
• Disinfect and stock exam rooms
• Obtain records required for patient charts
• Report patient issues throughout the treatment day
• Follow company policies and CDC infection-control guidelines
• Handle and store hazardous materials properly
• Maintain confidentiality of company and patient records and adhere to HIPAA
• Communicate schedule changes and assist with patient rescheduling
• Manage incoming mail and deliveries

Medical Assistant – Clinical Service Specialist

Administrative Assistant

• Perform patient care activities in accordance with standards of practice
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Greet patients, assist with scheduling, manage phone calls, and process payments
• Oversee efficient turnover of exam rooms
• Assist providers in exam rooms as requested
• Collect, prepare, and submit ordered patient lab specimens
• Assist with prior authorizations and documentation
• Triage patient phone calls and messages
• Order and manage supplies
• Disinfect and stock exam rooms
• Obtain records required for patient charts
• Report patient issues throughout the treatment day
• Follow company policies and CDC infection-control guidelines
• Handle and store hazardous materials properly
• Maintain confidentiality of company and patient records and adhere to HIPAA
• Communicate schedule changes and assist with patient rescheduling
• Manage incoming mail and deliveries

Medical Administrative Assistant

• Provide patient care activities in accordance with standards of practice
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Greet patients and provide scheduling, phone, and payment support
• Oversee efficient turnover of exam rooms
• Assist providers in exam rooms as requested
• Collect, prepare, and submit ordered patient lab specimens
• Assist with prior authorizations and documentation for prescribed treatments
• Triage and document patient phone calls and messages
• Order and manage supplies
• Disinfect and stock exam rooms
• Obtain records for patient charts
• Report patient issues throughout the treatment day
• Follow company policies and CDC infection-control guidelines
• Handle and store hazardous materials properly
• Maintain confidentiality of company and patient records and adhere to HIPAA
• Communicate schedule changes and assist with patient rescheduling
• Manage incoming mail and deliveries

Patient Coordinator

• Support the Patient Services department and facilitate the infusion admission process
• Collaborate with and support all Vivo Infusion departments
• Assist callers as the first line of the escalation matrix
• Schedule follow-up appointments to support continuity of care for existing patients
• Review, organize, prioritize, and escalate calls and tasks in a timely manner
• Answer a high volume of incoming calls
• Provide immediate responses and resolutions to callers
• Triage calls based on need and priority to the appropriate department
• Research and review charts to provide accurate information
• Maintain log notes to ensure continuity of care and communication
• Perform data entry and accuracy audits
• Document referral progress updates in the referral tracking program
• Review daily and weekly schedules for scheduling
• Store and locate patient records in appropriate file structures
• Maintain knowledge of insurance contracts, formularies, and drug copay assistance program requirements
• Follow and uphold HIPAA guidelines
• Maintain working knowledge of referral tracking and EMR systems
• Use Adobe Standard tools to compile, sort, and orient PDF documents
• Manipulate Excel spreadsheets to sort, condense, and prioritize data
• Communicate with insurers, referring office staff, patients, vendors, physicians, and internal and clinical staff
• Coordinate with Patient Navigator, Medical Records Review, and Patient Resources teams regarding patient accounts, referrals, insurance, financial documents, prior approvals, and coordination of benefits
• Use appropriate templates, naming conventions, formats, and email distribution lists for system notations and communications
• Assist with projects as assigned
• Update tracking systems and spreadsheets
• Maintain patient records and confidentiality in the electronic medical record system
• Attend required organizational, departmental, team, and performance meetings
• Perform other duties as assigned

Patient Resource Coordinator

General

• Educate and inform patients about insurance benefits and financial responsibilities
• Evaluate, educate, and enroll patients in medication/administration assistance programs and financial programs
• Manage a caseload of patients in an assigned territory
• Build relationships with patients, answer questions, and advocate for patient insurance and financial-management needs
• Identify the best available financial resources for patients while considering company revenue
• Document conversations with patients and insurance carriers in the EMR
• Convey written and verbal information to patients, families, supervisors, insurance contacts, and Clinical Operations staff
• Interface with the ROPs department regarding insurance eligibility and benefits
• Communicate with ROPs and management regarding patient accounts, COB issues, EOBs, APPs, authorizations/referrals, and patient responsibility
• Address patient concerns with ROPs and COPs, provide solutions, and follow up on additional assistance from leadership
• Investigate insurance coverage-loss issues and determine actions such as appeals or contacting the Department of Labor or Department of Insurance
• Review EOBs and account notes to assess and advise on patient responsibility
• Recommend insurance options including COBRA, EGHP, Medicare, and other insurance plans
• Assist patients with balances and resolve financial concerns before escalation to collections
• Report to the Patient Resource Manager

Patient Resource Specialist

• Perform patient care activities in accordance with standards of practice
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Greet patients, assist with scheduling, manage incoming and outgoing phone calls, and process payments
• Oversee efficient turnover of exam rooms
• Assist providers in exam rooms
• Collect, prepare, and submit ordered patient lab specimens
• Assist with prior authorizations and documentation for prescribed treatments
• Triage patient phone calls and messages and document them appropriately
• Order and manage supplies under manager direction
• Disinfect and stock exam rooms
• Assist in obtaining records for patient charts
• Report patient issues throughout the treatment day
• Follow company policies and CDC infection-control guidelines
• Handle and store hazardous materials properly
• Maintain confidentiality of company and patient records and adhere to HIPAA
• Communicate schedule changes and assist with patient rescheduling
• Manage incoming mail and deliveries
• Travel as needed to other Dallas-Fort Worth area clinics
• Report to the Clinical Operations Manager

Medical Assistant, Part Time

• Perform patient care activities in accordance with standards of practice
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Greet patients, assist with scheduling, manage incoming and outgoing phone calls, and process payments
• Oversee efficient turnover of exam rooms
• Assist providers in the exam room
• Collect, prepare, and submit ordered patient lab specimens
• Assist with prior authorizations and documentation for prescribed treatments
• Triage patient calls and messages and document them appropriately
• Order and manage supplies under manager direction
• Disinfect and stock exam rooms
• Assist in obtaining records for patient charts
• Report patient issues throughout the treatment day
• Follow company policies and CDC infection-control guidelines
• Handle and store hazardous materials properly
• Maintain confidentiality of company and patient records and adhere to HIPAA
• Communicate schedule changes and assist with patient rescheduling
• Manage incoming mail and deliveries
• Travel as needed to other Dallas-Fort Worth area clinics
• Report to the Clinical Operations Manager

Medical Assistant, Part Time, Multi Clinic

• Perform patient care activities in accordance with standards of practice
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Greet patients and provide scheduling, phone, and payment support
• Ensure efficient turnover of exam rooms
• Assist providers in exam rooms as requested
• Collect, prepare, and submit ordered patient lab specimens
• Assist with prior authorizations and documentation
• Triage patient phone calls and messages and document them appropriately
• Order and manage supplies
• Disinfect and stock exam rooms
• Obtain records required for patient charts
• Report patient issues throughout the treatment day
• Follow company policies and CDC infection-control guidelines
• Handle and store hazardous materials properly
• Maintain confidentiality and adhere to HIPAA
• Communicate schedule changes and assist with patient rescheduling
• Manage incoming mail and deliveries

Medical Assistant – Part Time

• Perform patient care activities in accordance with standards of practice
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Greet patients and provide scheduling, phone, and payment support
• Ensure efficient turnover of exam rooms
• Assist providers in exam rooms
• Collect, prepare, and submit ordered lab specimens
• Assist with prior authorizations and required documentation
• Triage and document patient phone calls and messages
• Order and manage supplies under manager direction
• Disinfect and stock exam rooms
• Obtain records for patient charts
• Report patient issues throughout the treatment day
• Follow company policies and CDC infection-control guidelines
• Handle and store hazardous materials properly
• Maintain confidentiality and adhere to HIPAA
• Communicate schedule changes and assist with patient rescheduling
• Manage incoming mail and deliveries
• Travel as needed to other Dallas-Fort Worth area clinics
• Report to the Clinical Operations Manager

• Welcome patients and provide safe, compassionate care in accordance with guidelines and regulations
• Perform patient care activities according to standards of practice
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Greet patients, assist with scheduling, manage phone calls, and process payments
• Ensure efficient turnover of exam rooms
• Assist providers in exam rooms as requested
• Collect, prepare, and submit ordered patient lab specimens
• Assist with prior authorizations and documentation for prescribed treatments
• Triage and document patient phone calls and messages
• Order and manage supplies under manager direction
• Disinfect and stock exam rooms
• Obtain records required for patient charts
• Report patient issues throughout the treatment day
• Follow company policies and CDC infection-control guidelines
• Handle and store hazardous materials properly
• Maintain confidentiality of company and patient records and adhere to HIPAA
• Communicate schedule changes and assist with patient rescheduling
• Manage incoming mail and deliveries
• Report to the Clinical Operations Manager

• Welcome patients and assist medical staff in delivering safe, compassionate care
• Room clinic patients in person or virtually and update patient charts
• Communicate pertinent patient data to providers and nurses
• Greet patients, assist with scheduling, manage phone calls, and process payments
• Oversee efficient turnover of exam rooms
• Assist providers in exam rooms
• Collect, prepare, and submit patient lab specimens
• Assist with prior authorizations and documentation
• Triage patient calls and messages
• Order and manage supplies
• Disinfect and stock exam rooms
• Obtain records for patient charts
• Report patient issues throughout the treatment day
• Follow company policies and CDC infection-control guidelines
• Handle and store hazardous materials properly
• Maintain confidentiality and adhere to HIPAA
• Communicate schedule changes and assist with patient rescheduling
• Manage incoming mail and deliveries
• Work independently on administrative functions and intake medical deliveries when needed