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Worldwide Flight Services (WFS)Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service for airport operations, including ticketing, baggage handling, and compliance with security protocols. Proficient in managing reservations and processing airfreight shipments while maintaining attention to detail and strong organizational skills.
Highest-signal resume keywords
Customer Service ExperienceTicketing And Reservations KnowledgeBaggage Handling ProceduresAirfreight Documentation ProficiencyStrong Communication Skills
About the role
Key responsibilities & impact- Provide customer service for airport and passenger operations
- Make reservations, issue tickets and itineraries, and compute passenger fares
- Handle baggage check-in, excess baggage charges, and travel information
- Assist passengers at boarding gates and process boarding procedures
- Manage reservations, standby travelers, and their luggage
- Determine flight close-out times and complete flight documentation
- Handle post-departure procedures, invalidate tickets, and finalize reports
- Conduct lost-and-found activities and return found items
- Process lost or damaged baggage claims and route larger claims appropriately
- Receive and process domestic and international airfreight shipments
- Determine shipment routing, compute rates, and prepare documentation
- Maintain airfreight inventory records across warehouse, dispatch, and delivery processes
- Maintain compliance with site security protocols and report breaches or suspicious activity
Requirements
What you’ll need- High school diploma or GED equivalent
- At least 1 year of experience in customer service or related field
- Ability to work varied shifts, including weekends, holidays, and nights
- Strong verbal and written communication skills
- Ability to lift and handle baggage weighing up to 50 lbs
- Basic computer proficiency, including data input and use of relevant software
- Stay up to date on recurrent training as assigned
- Ability to obtain and maintain an airport security badge
- Ability to read, write, and speak English
- Preferred: previous experience in an airport, airline, or logistics environment
- Preferred: knowledge of ticketing, reservations, and fare calculation systems
- Preferred: experience handling lost and found procedures or baggage claims
- Preferred: strong organizational skills and attention to detail
- Preferred: familiarity with airport regulations and procedures
- Preferred: knowledge of international shipping and airfreight documentation
- Preferred: proficiency in a second language
- Preferred: strong conflict resolution and problem-solving abilities
- Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly and occasionally up to 75 lbs
- Frequent standing, walking, and movement throughout the airport terminal or warehouse
- Ability to bend, kneel, stoop, and climb stairs
- Ability to work in varying weather conditions
- Manual dexterity for handling documents, operating computers, and using two-way radios
- Ability to remain on feet for extended periods, up to 8 hours or more
- Clear vision and hearing required
- Capacity to work in confined spaces
- Ability to work in noisy environments
Benefits
Comp & perks- DailyPay access to earned pay
- On-the-spot awards through the Awardco Platform, including gift cards and more
- Multiple medical plan options for full- and part-time employees
- Travel discounts
- Pet insurance
- Discount shopping
- Wellness programs
- 401(k) program
- Internal mobility and transfer opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TicketingReservationsFare CalculationBaggage Claims ProcessingAirfreight Inventory ManagementData InputDocumentation PreparationFlight DocumentationLost And Found ProceduresCompliance With Airport Regulations
Soft Skills
Strong Organizational SkillsAttention To DetailConflict ResolutionProblem-Solving AbilitiesVerbal And Written Communication
Tools & Technologies
Relevant SoftwareTwo-Way Radios
Certifications & Qualifications
High School Diploma Or GEDAirport Security Badge
Industry Keywords
Airport OperationsPassenger OperationsLogistics EnvironmentInternational ShippingAirfreight