YDUQS

Analyst

• Monitor undergraduate enrollment performance indicators daily, tracking results and trends and flagging areas requiring attention throughout the cycle
• Analyze enrollment funnel performance, identifying bottlenecks and opportunities to improve conversion rates
• Prepare management analyses and reports, turning data into insights and recommendations to support decision-making
• Develop and update executive presentations featuring results, key indicators, and action plans for management and executive leadership
• Support the planning and monitoring of enrollment cycles, ensuring actions are carried out within deadlines
• Track enrollment initiatives in partnership with media, advertising, pricing, and academic units
• Participate in alignment meetings with partner departments, contributing to integration among campaigns, commercial initiatives, and business objectives
• Monitor campaign performance and recommend adjustments focused on continuous improvement
• Propose process improvements and automation using Artificial Intelligence tools and resources

Mid-Level Enrollment Analyst – Performance Focus

Data Analyst

• Develop, calibrate, and monitor retention, churn, and renewal forecasting models
• Support strategic planning and decision-making
• Lead the preparation of the Budget and periodic Forecast (FCST) reviews
• Track metrics and targets related to student retention
• Analyze large volumes of data to identify behavioral patterns, improvement opportunities, bottlenecks in the customer journey, and insights to increase retention
• Ensure the quality, consistency, and integrity of data sources
• Perform validations, identify discrepancies, and drive data cleansing initiatives
• Develop and optimize ETL processes, queries, and automations using SQL and Python
• Create dashboards, reports, and executive presentations
• Transform technical and financial data into strategic insights through storytelling for leadership and senior management
• Partner with business teams, supporting strategic decisions through data-driven analyses, forecasts, and recommendations

Mid-Level Data Analyst – Focused on Analytics and Forecasting

Customer Success Manager

• Analyze students’ behavior and communication consumption profiles, proposing activation and engagement strategies
• Create mailing lists and develop automated communication journeys using digital marketing automation tools
• Execute communications via email, SMS, WhatsApp, push notifications, and social audiences
• Monitor, measure, and analyze the results of communications and campaigns
• Develop solutions to automate management processes, promoting operational efficiency
• Create mechanisms and controls to reduce risks associated with incorrect sends and communications
• Ensure campaigns are correctly registered on the platforms used
• Ensure automated processes are efficient, secure, and well organized
• Develop solutions using AI and emerging technologies to optimize routines and streamline the team’s work
• Establish error controls and support A/B testing to optimize campaigns
• Participate in planning and alignment meetings with partner departments on strategic and sensitive topics
• Research and share technological trends and innovations to drive improvements within the department

CRM Analyst (Mid-Level)

• Map the key legal processes that impact business results and prioritize them for inclusion in dashboards
• Define the data management framework for priority processes
• Define KPIs that monitor and reflect the status of mapped processes, enabling correction, improvement, or optimization
• Create BI solutions to deliver dashboards
• Ensure the consistency of data and information and their timely issuance
• Structure process monitoring through KPIs in a way that is easy to maintain and update

Junior Legal Operations Analyst – Data Focus

Business Development Rep

• Manage the portfolios of Account Executives across Brazil, identifying new contacts and opportunities within companies
• Actively prospect new companies and contacts, primarily at medium-sized and large organizations
• Research companies, industries, departments, job titles, decision-makers, and influencers related to HR, L&D, Corporate Education, People, and Leadership
• Conduct sales outreach by phone, email, LinkedIn, WhatsApp, and other channels
• Create and execute prospecting cadences and follow-ups
• Open new doors and generate sales conversations with prospective clients
• Make initial contact with and conduct the preliminary qualification of leads received through the company website, campaigns, events, and other channels
• Understand the prospective client’s context, interest, and initial needs
• Schedule qualified meetings for Account Executives
• Follow up with leads that are not yet ready for a meeting
• Reactivate contacts and opportunities that did not move forward previously
• Work closely with Account Executives, understanding their portfolios, priorities, and outreach strategies
• Keep the CRM up to date by recording contacts, interactions, leads, meetings, opportunities, and next steps
• Track prospecting, conversion, lead generation, and meeting metrics
• Contribute to improving outreach, prospecting, and qualification strategies

Junior Business Development Analyst – SDR – Corporate Solutions

Threat Intelligence Specialist

• Map operational processes and identify bottlenecks
• Propose and implement continuous improvements
• Develop automations to optimize routines
• Build data intelligence solutions
• Extract, process, and consolidate data
• Develop dashboards and management KPIs
• Support leadership in data-driven decision-making
• Support system validations, improvements, and integrations across departments
• Partner with IT teams and internal business stakeholders

Senior Supply Intelligence Analyst

Customer Support

• Design and review the ideal customer service structure, conducting assessments to identify functions that should be centralized or brought in-house
• Consolidate initiatives from coordination teams into a master development roadmap
• Align automation and process projects with business goals
• Establish overarching guidelines and OKRs for initiatives that affect customer service channels
• Ensure that new features address strategic needs
• Define operating and handoff rules between digital and human channels
• Improve the efficiency of artificial intelligence to safeguard in-person and telephone support
• Produce critical analyses of management performance
• Identify inefficiencies and propose immediate course corrections

Customer Service Channel Strategy and Structuring Analyst – Mid-Level

QA Automation Engineer

• Identify automation opportunities through interviews with functional teams
• Implement automated processes using RPA tools
• Manage automation activities, including progress, delays, risks, planning, and prioritization
• Deliver automated processes on schedule and to the required quality standards
• Monitor, manage, and maintain processes that have already been automated