Account Manager

• Initiates renewal process for existing clients and discusses renewal strategy with manager or lead
• Analyzes and compares current exposures and follows renewal or new business procedures for marketing
• Provides reports and reviews quotes and coverages for accuracy
• Reviews policies for accuracy and reviews contracts
• Prepares summaries and/or schedules of coverage for clients
• Provides mentoring and technical guidance to staff assisting with client needs or procedural issues
• Participates in the claims process, including claim submission, follow-up, and overall communication
• Notifies manager or leader of pertinent information related to client retention
• Meets with clients as needed or directed
• Reviews client accounting history, responds to accounting inquiries, corrects discrepancies, and contacts clients regarding receivable collections
• Collects fees, reconciles accounts, and resolves outstanding balances within 90 days of invoicing
• Manages daily account servicing, including policies and endorsements, invoicing, certificates of insurance, premium breakdowns, policy changes, policy forms, coverage comparisons, loss analysis, and coverage questions
• Maintains complete and accurate information in the agency management system
• Performs duties in accordance with company policies, procedures, and applicable laws
• Performs other duties as assigned

Account Manager – Energy

• Report to the Chief Customer Officer
• Own a mixed portfolio of customers spanning size and industry
• Drive retention, renewals, product adoption, and expansion across the customer portfolio
• Build and execute strategic account plans with success criteria, stakeholder maps, and value milestones
• Lead regular Business Reviews connecting Redpoint solutions usage to business outcomes and identifying expansion opportunities
• Advise customers on use cases, Redpoint product capabilities, and industry best practices
• Own onboarding and drive ongoing adoption through health checks, success plans, and outcome reviews
• Orchestrate Sales, Professional Services, Support, and Product around each account
• Identify, qualify, and progress expansion opportunities in partnership with Sales
• Own the renewal motion, forecast accurately, identify churn risk, and protect the customer base
• Surface customer feedback to Product and partner on feature prioritization
• Escalate and mitigate risks and issues before customer impact
• Develop working fluency in Redpoint data readiness, ETL, data quality, identity resolution, customer data integration, campaign orchestration, and channel integrations
• Advise customers on use-case design and data foundations for AI and personalization initiatives
• Perform other duties as assigned

Customer Success Account Manager

• Serve as a trusted advisor to executive leaders, managers, faculty, trainees, and HR partners on employee and labor relations matters
• Conduct sensitive workplace investigations involving discrimination, harassment, retaliation, violence, substance abuse, abusive conduct, diversion, compliance, and privacy breaches
• Prepare investigation reports, present findings, and recommend remedial or corrective actions
• Interpret and apply employment policies, collective bargaining agreements, medical staff bylaws, and employment laws
• Manage religious, disability, and pregnancy accommodation requests and facilitate interactive dialogue
• Advise leaders, physicians, advanced practice providers, researchers, and trainees on policies, employment terms, policy violations, and performance management
• Support corrective measures, performance improvement plans, and voluntary and involuntary terminations
• Provide coaching, conflict resolution, and leadership consultation
• Partner with HR, legal, patient safety, privacy, compliance, and other stakeholders on complex cases
• Support responses to complaints filed with MCAD, EEOC, and other government agencies; attend or testify at hearings and arbitrations as appropriate
• Support grievance, arbitration, labor-management, collective bargaining, contract administration, and labor-organizing activities
• Analyze workforce dashboards, identify trends and root causes, and facilitate climate surveys
• Develop action plans addressing workplace and employee engagement concerns
• Deliver training and educate leaders and staff on professionalism, management practices, leadership styles, employment law, and policy compliance
• Mentor and train Employee and Labor Relations Partners
• Lead projects, act as a subject matter expert, and assist with SOP development and maintenance

Employee & Labor Relations Manager – Medical Staff and Research Faculty

• Own and deliver partner-sourced and partner-influenced pipeline and revenue outcomes across assigned VARs and Regional System Integrators
• Drive pipeline creation through joint prospecting, partner-led opportunity identification, and co-selling with field sales teams
• Improve partner attach rates by enabling partners to position Chainguard in security, cloud-native, and modernization offerings
• Accelerate deal velocity and win rates through partner enablement, early engagement, and customer-use-case alignment
• Identify, recruit, and prioritize high-performing partners
• Execute joint business planning, including pipeline targets, solution focus areas, enablement milestones, and marketing initiatives
• Track progress through quarterly and annual business reviews
• Drive partner readiness metrics, including certifications, solution validation, demo capability, and delivery confidence
• Increase partner-driven demand generation through joint regional marketing campaigns, events, and field activities
• Maintain forecast accuracy and pipeline hygiene using SFDC and related tools
• Partner cross-functionally with sales, solution engineering, marketing, and partner operations

Senior Partner Manager

• Manage Tactical Data Link solution sales to Aerospace Primes and Department of Defense customers
• Develop new accounts and maintain and support current accounts
• Establish long-term relationships with accounts and clients
• Identify objectives, strategies, and action plans to improve short- and long-term sales for target accounts
• Own the sales process from prospecting to closure
• Increase revenue and gross margin for assigned Tactical Data Link solutions through strategic and consultative selling
• Establish trusted partner relationships with customers at all influence and decision-making levels
• Manage accounts and transactions across multiple customer locations and operating organizations
• Prepare business cases, ROI analyses, cost/benefit analyses, and other performance metrics
• Lead development of responses to RFPs, RFIs, and unsolicited proposals
• Develop and conduct persuasive sales presentations
• Review market analyses to determine customer needs, price schedules, and discount rates
• Stay abreast of developing and leading-edge solutions, products, and services
• Conduct territory/account reviews with Sales Management
• Provide account status reports, forecasts, and business plans to sales leadership and operational teams
• Travel regularly within the assigned territory and schedule sales calls
• Perform other duties as assigned

Account Manager – Tactical Data Link Solutions

• Manage a portfolio of key customer accounts and facilitate sustainable, long-term business growth.
• Cultivate and maintain strong, strategic customer relationships.
• Manage and sell to a portfolio of key accounts.
• Support implementation of global sales and purchasing strategies.
• Develop and maintain deep understanding of key customers' structure, culture, and needs.
• Manage and facilitate individual training, including sales, sourcing, and throughput.
• Ensure customer requirements are accurately maintained in ERP systems.
• Deliver monthly and quarterly gross profit sales goals.
• Represent and communicate the company's culture, values, and value proposition.
• Provide immediate and reliable solutions to customer needs.
• Complete detailed sales records for contracts, quotations, and customer interactions; annotate customer touches in ERP systems.
• Create and present periodic reports on customer interactions and sales/gross profit totals.

Senior Strategic Account Manager

• Own and grow Force Factor’s business with national retail partners
• Build customer relationships, expand distribution, and drive profitable growth across assigned accounts
• Drive year-over-year territory growth by expanding distribution, increasing velocity, securing shelf space, and identifying whitespace opportunities
• Own full P&L and commercial relationships for assigned national retail accounts
• Manage trade spend and promotional ROI; partner with finance on deductions and profitable promotional investments
• Lead broker relationships and hold partners accountable for execution and results
• Own account-level sales forecasts with demand planning and supply chain
• Align inventory with promotional plans and customer demand to maintain in-stock levels, OTIF delivery, and fill rates
• Develop and execute joint business plans, annual plans, promotional strategies, innovation presentations, and category reviews
• Build relationships with buyers, category managers, and key account decision-makers
• Drive distribution and velocity through distributor partners
• Lead ingredient-forward, scientifically grounded selling conversations
• Identify new distribution opportunities aligned with Force Factor’s brand positioning
• Develop consumer-insight-driven selling stories tailored to each retailer
• Partner with marketing, finance, and operations to execute business plans
• Monitor and analyze account-level sales data to identify trends and growth opportunities
• Represent Force Factor at trade shows, customer meetings, and industry events
• Report directly to the Chief Retail Officer

National Account Manager

• Proactively develop opportunities ahead of formal RFPs by engaging district technology leaders, E-rate consultants, and state education consortia
• Leverage the E-rate program and FCC Form 470/471 process to align customer technology plans and funding strategies with Zayo’s services
• Build and maintain strategic relationships with IT, procurement, and administrative leaders across State, Local, and Education entities
• Generate new sales revenue by promoting Zayo’s infrastructure and managed solutions across assigned territories
• Present customized proposals and manage customers through a strategic, consultative sales cycle
• Maintain existing business through renewals and long-term contracts while driving net-new growth
• Collaborate with Engineering, Solutions Architecture, and Legal to design tailored network and managed service solutions
• Track activities, forecasts, and funnel development in Salesforce and related systems
• Deliver sales performance against quarterly and annual revenue targets
• Represent Zayo at regional education and public sector events and build visibility within cooperative and consortium programs

Senior Account Manager – SLED

• Sell ZOLL's non-invasive wearable cardiac defibrillator system and other cardiac diagnostic products to healthcare professionals
• Conduct initial sales calls and support consistent product use through medical education programs, tradeshows, clinical symposiums, and conferences
• Engage physicians, nurse practitioners, physician assistants, nurses, case managers, and administrators
• Provide clinical, reporting, and technical information supporting appropriate product utilization
• Achieve assigned sales objectives
• Sell the value of the ZOLL Patient Management System and educate clinicians and staff on WCD indications, ordering, and billing requirements
• Maintain account databases and prepare and submit reports
• Maintain yearly and quarterly business plans
• Manage field expenses and submit timely reports
• Become a company expert and resource on ZOLL products and relevant industry trends
• Maintain collaborative and professional relationships with business partners
• Analyze and report territory trends
• Provide information and documentation to intake and reimbursement for timely billing claims
• Maintain credentialing/access to assigned accounts
• Work daily in hospitals, doctors' offices, and other medical establishments within the assigned territory
• Occasionally work atypical hours, including evenings and weekends, based on business needs

Territory Manager

• Plan and execute field marketing programs, conferences, webinars, executive events, and partner activities across North America
• Develop and manage joint marketing initiatives with channel partners, MSSPs, resellers, and technology alliances
• Partner closely with Sales and Channel teams to drive pipeline generation, partner engagement, and demand creation
• Manage events and campaigns end-to-end, including planning, budgets, vendors, logistics, content, and execution
• Measure program performance, track ROI, and optimize activities based on business results
• Collaborate with Product Marketing, Content, and Design to create compelling campaigns and marketing assets
• Identify new opportunities, partnerships, sponsorships, and industry events that support Reflectiz's growth

Account Manager jobs in Massachusetts