Administration

• Work closely with medical directors and the clinical operations team to manage and strategize for the medical pillar regarding healthcare practitioner functionality
• Own file management by consolidating, updating, and maintaining electronic files and documents, including labs and referrals
• Create and follow a system to track lab requisitions and ensure all results and documentation are received
• Audit prior-month requisitions and contact labs and patients when ordered test results are missing
• Act as liaison between pharmacies and healthcare practitioners
• Schedule, manage, and support healthcare practitioners and patients with audio/video consultations
• Perform duties assigned by the clinical operations manager or medical director
• Work closely with the customer support team
• Maintain clinical documentation and update training materials
• Respond to faxes and voicemails from external stakeholders
• Perform administrative and data entry tasks supporting lab management processes
• Assist healthcare practitioners with document management and basic editing of medical and insurance forms
• Participate in QI/QA initiatives
• Safeguard and protect personal health information as a personal health information delegate

Medical Office Administrator, Early Shift

• Work closely with medical directors and the clinical operations team to manage and strategize for the medical pillar regarding healthcare practitioner functionality
• Own file management by consolidating, updating, and maintaining electronic files and documents, including labs and referrals
• Create and follow a system to track lab requisitions and ensure results and documentation are received in full
• Audit prior-month requisitions and contact labs and patients when ordered test results are missing
• Act as liaison and support between the pharmacy and healthcare practitioner communications
• Schedule, manage, and support healthcare practitioners and patients with audio/video consultations
• Perform duties assigned by the clinical operations manager or medical director
• Work closely with the customer support team
• Maintain clinical documentation and update training materials
• Respond to faxes and voicemails from external stakeholders
• Perform administrative and data entry tasks supporting lab management processes
• Assist healthcare practitioners with document management and basic editing of medical and insurance forms
• Participate in QI/QA initiatives
• Safeguard and protect personal health information as a personal health information delegate

Medical Office Administrator, Late Shift

• Administer employee leave of absence programs, including medical, parental, family care, disability, military, statutory, and personal leaves across multiple countries
• Serve as the primary point of contact for employees and managers regarding leave processes, eligibility, documentation, pay impacts, and return-to-work expectations
• Coordinate leave cases with third-party administrators, disability carriers, payroll, HR partners, and internal stakeholders
• Manage leave intake, case tracking, documentation review, approvals, status updates, and case closure
• Maintain accurate leave records, employee communications, and case documentation in HR systems and case management tools
• Monitor leave timelines and ensure required actions are completed within deadlines
• Assist with workplace accommodation processes and return-to-work planning
• Ensure compliance with applicable leave, disability, accommodation, and employment requirements
• Escalate complex matters to senior team members
• Support audits, reporting, and leave-related metrics
• Identify process improvement opportunities
• Support leave-related projects, system enhancements, and process improvement initiatives
• Partner with Benefits, Payroll, and HR teams to ensure accurate pay, benefit administration, and employee deductions
• Use technology, reporting, and AI-enabled tools to improve operational efficiency and employee communications

Leave and Accommodations Administrator

• Handle day-to-day administrative activities
• Assist with the management of financial and material resources in accordance with management’s direction
• Perform basic accounting tasks
• Contribute to the development and automation of procedures
• Maintain relationships with selected partners and clients
• Create and manage project schedules and deadlines
• Support the preparation of budgets for selected projects
• Participate in meetings, evaluations, and event debriefs
• Handle follow-ups by phone and email
• Work directly with management
• Develop skills in management, project coordination, and administrative organization

Business Administration

• Lead technical discovery sessions to understand enterprise client integration requirements.
• Design integration solutions using standard connectors, custom APIs, or browser extensions.
• Manage API integrations from initial configuration and staging through production go-live.
• Configure complex field mappings, data flows, cost codes, departments, and account structures.
• Conduct end-to-end testing of API payloads, webhooks, callbacks, and workflows in sandbox environments.
• Troubleshoot REST/SOAP APIs, XML/JSON payloads, OAuth authentication, synchronization, and permission issues.
• Coordinate technical configuration and issue resolution with third-party integration partners.
• Create technical SOW components, Change Orders, workflow diagrams, acceptance criteria, and testing procedures.
• Create and manage Jira tickets for Engineering when development or product changes are required.
• Identify technical risks, infrastructure limitations, and project scope before development.
• Test partner platform updates, validate integration stability, and document regression issues.
• Create technical documentation, API demos, and integration resources for internal teams.
• Support customer-facing technical webinars and demonstrations.
• Serve as the technical bridge between enterprise clients, Sales, Onboarding, Engineering, and third-party partners.
• Own the technical lifecycle of complex integrations from discovery and solution design through API configuration, deployment, testing, and troubleshooting.

Solutions Administrator – Integrations

• Prepare banking system general ledger reconciliations within established deadlines
• Carry out daily operational accounting duties, including time-sensitive tasks
• Investigate accounting variances and provide supporting documentation
• Respond to banking settlement inquiries
• Support branch and shared services staff with settlement-related processes
• Maintain process documentation and communicate settlement processes and procedures
• Complete daily time-sensitive reconciliations, including investigation and resolution, to mitigate risk
• Escalate financial, reputational, and member-risk concerns to leadership or appropriate stakeholders
• Communicate with branch and shared services stakeholders regarding reconciliation issues and processes
• Troubleshoot issues, make recommendations, and request adjustments as required
• Collaborate on reconciliations in accordance with accounting policies and procedures
• Escalate large or out-of-tolerance outstanding variances
• Ensure compliance with policies, procedures, and internal controls
• Follow up on corrections to banking system entries
• Seek process, workflow, automation, and efficiency improvements
• Recommend process changes and participate in change management related to accounting or system changes

Settlement Reconciliation Administrator

• Administer subcontractor onboarding processes and coordinate with internal stakeholders and groups
• Maintain subcontract databases, including uploading executed documents and tagging appropriate data points
• Draft and prepare templated subcontracts, work orders, and amending agreements for internal approval and execution
• Review and track subcontractor onboarding documents, including insurance documentation, for completeness and contractual compliance
• Upload and log executed client contracts provided by Operations Teams
• Generate quarterly reports of client contracts approaching expiration and distribute them to applicable internal teams
• Draft templated NDAs requested by Operations and coordinate electronic signatures
• Draft templated commercial leases and coordinate electronic signatures
• Assist in reviewing quarterly Subcontractor Paid reports and notify Project Teams of deficiencies

Contracts Administrator

• Provide administrative support to Desjardins components and help administer specialized products and member/client accounts
• Advise and assist clients and partners as part of intervention and development initiatives
• Recommend solutions to improve or optimize standards, policies and programs
• Prepare recommendations, solutions and action plans based on organizational objectives and priorities
• Help solve complex problems using analytical skills and extensive knowledge of the line of business
• Diagnose issues, challenges and needs to determine target outcomes
• Develop and help implement objectives, solutions and action plans
• Analyze data, conduct studies, make recommendations and write reports
• Carry out projects and initiatives related to the line of work
• Advise and assist practitioners and organizational units
• Frequently coordinate and interact with stakeholders in other fields

Product Administration Advisor

• Provide administrative support to Desjardins components
• Help administer specialized products and member/client accounts
• Serve as a technical expert and provide discipline-specific support for unit activities, initiatives and processes
• Research and analyze processes, information management and data processing
• Provide technical support for projects and complex operational issues
• Carry out specialized technical studies, research and analysis
• Serve as a resource person for submitting solutions and action plans
• Prepare technical notes to enhance users’ and teams’ skills and knowledge
• Help practitioners follow unit standards and processes and use business solutions, tools and systems
• Provide technical support for implementing new products and tools

Technician, Product Administration

• Provide administrative support to Desjardins components
• Help administer specialized products and member/client accounts
• Advise and assist clients and partners
• Develop tools, methods and processes
• Diagnose issues, challenges and needs to determine target outcomes
• Help develop and implement objectives, solutions, policies, programs and action plans
• Analyze data, conduct studies, make recommendations and write reports
• Recommend solutions for system use and product administration issues
• Coordinate solution implementation
• Interpret and enforce unit policies, practices and processes to comply with industry regulations and requirements
• Interact with stakeholders working in other fields

Administration jobs in Canada