Administration

• Administer customer rebate and fee programs throughout the contract lifecycle
• Own rebate and fee administration from full execution through expiration
• Collaborate with contract authors and sales teams
• Perform complex calculations, obtain approvals, and ensure timely customer payment posting and delivery
• Process rebates and fees with cross-functional groups to ensure accurate, on-time payments
• Build mathematical models and tools to determine payout amounts and track contract performance
• Provide written and verbal updates to customers, Sales, Contract Operations Management, Accounting, Finance, Commercial Legal, and other cross-functional groups
• Manage communication and awareness of contractual obligations with internal and external customers
• Serve as subject matter expert and primary contact for hospitals, hospital systems, and group purchasing organizations in the assigned geography
• Analyze multiple information sources to solve complex problems and make recommendations
• Provide reports and analysis to the department and senior management
• Follow approved processes and procedures and alert management when deviation is needed

Senior Analyst, Rebate Administration

• Administer customer rebate and fee programs throughout the contract lifecycle
• Perform complex calculations, obtain approvals, and ensure timely posting and delivery of customer payments
• Process rebates and fees while coordinating with cross-functional groups to ensure accurate, on-time payments
• Follow audit guidelines for contract approval and creation
• Build mathematical models and tools to determine payout amounts and track contract performance
• Provide written and verbal updates to customers, Sales, Contract Operations Management, Accounting, Finance, Commercial Legal, and other cross-functional groups
• Manage communication and awareness of contractual obligations with internal and external customers
• Serve as subject matter expert and primary contact for hospitals, hospital systems, and group purchasing organizations in the assigned geography
• Solve complex problems and make recommendations based on multiple information sources
• Provide reports and analysis to the department and senior management
• Follow approved processes and procedures and alert management when deviations are needed

• Direct day-to-day functions of the nursing facility according to federal, state, and local standards and regulations
• Oversee quality care and analyze the entire nursing facility operation
• Manage overall operational functioning of the facility
• Monitor daily census
• Plan, develop, organize, implement, evaluate, and direct facility programs and activities
• Develop reporting on budget projections, revenue, and expenses and ensure budget conformance
• Develop and maintain written policies, procedures, and professional standards
• Develop policies and procedures and hold direct reports accountable
• Model the organization’s Mission, Vision, and Values
• Build relationships with community groups and local hospital leadership
• Monitor industry regulations, laws, and compliance updates
• Monitor staffing levels and execution of policy and procedural changes
• Resolve HR issues and risk management situations
• Oversee capital improvements and participate in advisory committees
• Ensure personnel, residents, and visitors follow safety, fire prevention, smoking, and infection-control regulations
• Develop and maintain a strong industry and community reputation
• Collaborate with HR, Therapy, Clinical, and Finance support teams
• Negotiate vendor contracts
• Support clinical quality-assurance efforts and accountability
• Monitor collections and accounts receivable daily
• Develop and execute ideas to increase employee engagement and minimize turnover
• Review quality measures regularly
• Support survey teams and provide information to prevent or reduce deficiency citations
• Conduct meetings during facility inspections to discuss findings and corrective-action plans
• Review exit-conference deficiencies and provide additional information
• Assist with plans of correction, including timetables and monitoring methods
• Manage and oversee multiple levels of employees, including hiring, training, budgeting, performance appraisal, rewards, discipline, complaint resolution, problem-solving, and terminations

Administrator

• Administer user provisioning, deprovisioning and identity changes across enterprise systems
• Maintain and improve role-based access control architecture aligned with job responsibilities and least privilege
• Create, modify and disable user accounts following appropriate approvals
• Keep access current for terminations, transfers, role changes, new systems and regulatory requirements
• Process access-management requests and meet service-level targets
• Improve and automate access-request and user-administration workflows
• Plan and perform periodic access reviews with application and data owners and business leaders
• Develop and maintain procedures, documentation and audit practices for user administration, access governance and identity operations
• Support information-security audits, regulatory compliance activities and remediation of findings
• Partner with system administration, security and project teams to integrate IAM capabilities with applications, infrastructure and business initiatives

Identity and Access Management Administrator

• Support the Client Services & Deployment Lead and EDI Analyst with integration tasks and audits
• Compare Workday data reports with API data received by Benefit Harbor
• Compare carrier file extracts with source data in Workday
• Monitor and review API success/failure logs and exception reports
• Confirm scheduled APIs executed as planned
• Verify delivery of scheduled client files
• Analyze carrier EDI output reports for data discrepancies
• Identify and flag issues for resolution
• Work with the internal team to communicate corrective actions to clients
• Document processes and findings to support transparency and continuous improvement
• Assist in testing and validating new file builds or updates
• Partner with team members during new client onboarding and open enrollment activities
• Maintain accuracy, integrity, and successful execution of data exchanged between Workday, Benefit Harbor, and benefit carriers

Integration Support Administrator

• Provide administrative support to Specialized Fiduciary Officers, Settlement Officers, Managers, and the National Trust Settlement Director
• Work independently and closely with Trust Settlement Officers and Managers to ensure accurate and efficient delivery of services
• Coordinate information and activities with internal partners and external business partners
• Act as a point of contact for clients and external partners, including trust beneficiaries, as backup for Settlement Officers
• Perform account maintenance, money movement, optical imaging, client verification, file retrieval, and settlement-packet preparation, mailing, and tracking
• Respond to verbal and written inquiries
• Participate in projects and conduct research on topics including previously closed accounts
• Prepare reports and perform routine administrative duties as required to administer accounts and serve client needs

Specialized Fiduciary Administrator II, Estate Settlement

• Assist employees with pre-licensing setup, including scheduling exams and fingerprints
• Assist employees with continuing education vendors
• Assist employees with notifying the DOI of a change of address or name
• Maintain the licensing and compliance database
• Communicate licensing and compliance issues and educational opportunities to staff
• Perform clerical tasks for the Licensing inbox, database, compliance filings, and educational activities
• Process correspondence generating administrative notices and requests related to licensing, compliance, educational changes, renewals, and requests

Licensing Administrator

• Provide day-to-day benefits administration and client support throughout implementation and post-production transition
• Serve as a key client contact during the hyper-care period
• Maintain benefit enrollments through manual carrier portal entry
• Process enrollments, changes, terminations, and qualifying life events
• Verify enrollment data and resolve enrollment discrepancies
• Support transition to automated carrier file processing
• Serve as a primary point of contact for benefits administration requests and enrollment needs
• Respond to inquiries within the standard 24–48-hour response time and follow through to resolution
• Communicate enrollment status, issues, requirements, and outstanding items
• Research client questions and escalations and coordinate resolutions
• Support Workday benefits administration for implementations, renewals, reworks, and ongoing operations
• Use client-specific benefit requirements, class grids, rates, eligibility rules, site verbiage, and documents to administer benefits accurately
• Assist with updating requirements and client documentation for system builds and self-service sites
• Collaborate with Client Managers, Workday implementation teams, EDI teams, carriers, vendors, and internal partners

Benefits Administrator

• Manage Workday tenant configuration, business processes, and system settings
• Lead Workday updates, releases, and system enhancements
• Maintain documentation, configuration guides, and training materials
• Evaluate and implement new Workday features
• Serve as technical escalation point for complex Workday issues
• Train and enable Tier 1 and Tier 2 support teams
• Manage ticket queues and resolve challenging system problems
• Lead the Workday change control committee with HR, Finance, and IS stakeholders
• Facilitate decisions for system changes and enhancements
• Communicate updates, secure approvals, and implement changes with organizational impact
• Promote adoption and effective communication of Workday changes
• Manage vendor relationships and third-party support
• Plan and manage system upgrades and go-lives
• Support over 2,000 users across multiple business units
• Manage integrations, reporting, and system security at scale
• Collaborate with HR, Finance, and IT leadership to drive organizational change and operational excellence

Workday Administrator

• Manage Workday tenant configuration, business processes, and system settings
• Lead Workday updates, releases, and system enhancements
• Maintain documentation, configuration guides, and training materials
• Evaluate and implement new Workday features
• Serve as the technical escalation point for complex Workday issues
• Train and enable Tier 1 and Tier 2 support teams
• Manage ticket queues and resolve challenging system problems
• Lead the Workday change control committee with HR, Finance, and IS stakeholders
• Facilitate decisions for system changes and enhancements
• Communicate updates, secure approvals, and implement changes with organizational impact
• Promote adoption and effective communication of Workday changes
• Manage vendor relationships and third-party support
• Partner with the implementation vendor, HR, Finance, and IS leadership
• Plan and manage system upgrades and go-lives
• Support over 2,000 users across multiple business units
• Manage integrations, reporting, and system security at scale