Business Operations

• Analyze subsidiary technology environments to identify gaps relative to corporate IT standards
• Document architectures and technical workflows, and assess migration impacts on organizational systems
• Map existing IT processes and develop transition plans toward the target corporate operating model
• Gather and structure business requirements and produce functional documentation
• Analyze IT contracts, identify consolidation opportunities, and support technology purchasing decisions
• Collaborate with IT teams, project managers, and business partners to ensure successful integrations
• Contribute to risk identification, project governance, and monitoring of integration activities
• Support change management initiatives and promote sustainable adoption of corporate processes and solutions
• Integrate newly acquired subsidiaries with corporate IT processes, systems, and standards

IT and Business Process Integration Analyst

• Improve Legal’s use of GC AI by building, maintaining, and moving repetitive work into scalable workflows
• Support Legal’s technology, vendor, and outside-counsel portfolio
• Track owners, spend, renewals, deadlines, and overlapping tools
• Build reporting on Legal workflows, stalled requests, and high-impact improvements
• Work with the product team to improve GC AI
• Own Notion and the company-wide internal knowledge-management system
• Build clear structures, manage permissions, and keep important content current
• Improve company-wide processes involving vendors, procurement, onboarding, shared systems, and cross-functional handoffs
• Build forms, templates, automations, and lightweight workflows
• Project-manage selected cross-functional initiatives
• Direct the day-to-day work of the external IT team
• Set priorities, track open items, and ensure follow-through
• Coordinate selected IT projects and operational improvements
• Partner with Engineering, Security, and People on access, systems, integrations, devices, and employee lifecycle projects
• Maintain IT processes, documentation, project plans, and escalation paths
• Report to the Manager, Legal Ops & Compliance

Legal & Business Operations Analyst

• Manage and grow a team of Salesforce developers and administrators, including hiring, performance management, career development, and work prioritization
• Own the Salesforce platform roadmap across Sales Cloud, Service Cloud, CPQ, and integrated third-party systems
• Balance production support, technical debt reduction, and new delivery
• Provide hands-on architecture and code review for Apex, Lightning Web Components, Flow automation, and platform security
• Own Salesforce DevOps and release management, including Gearset, source control, testing frameworks, CI/CD pipelines, deployment governance, and production change management
• Partner with the Technical Architect to execute the architectural roadmap and deliver priorities through the team
• Govern Salesforce data architecture, security model, sharing rules, profiles, permission sets, and integration/service account hygiene
• Own or co-own Salesforce integrations with connected platforms
• Own adjacent RevOps tools such as Gearset, Gong, and Loom
• Manage Agentforce, Slackbot, AI skills, and other AI-driven Salesforce offerings; evaluate new AI workflow opportunities
• Gather requirements from GTM stakeholders and translate business needs into technical solutions
• Set standards for documentation, testing, and change management
• Escalate and resolve complex production issues as the senior technical point of contact
• Build team capacity, assess workload and skill gaps, evaluate architecture and refactoring opportunities, and establish scalable operating practices

Senior Manager, Business Systems

• Champion data-driven decisions across critical business initiatives, including carrier growth and development and building new products from 0-1
• Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies
• Lead the design, execution, and analysis of A/B experiments on new and existing features
• Extract key insights to inform product and business strategies
• Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth
• Identify opportunities to automate manual processes and optimize operational efficiency
• Leverage advanced machine learning models to conduct in-depth analyses and extract insights

Senior Associate, BizOps – Analytics

• Join the central BizOps & Analytics team while embedding in a core business area: growth, product, AI and automation, or strategic partnerships
• Own the analytical function for the assigned business unit end-to-end
• Define business problems, clarify the decisions analyses should inform, and challenge flawed questions
• Define metrics and build reports
• Run analyses and design experiments
• Surface data insights that improve key business metrics
• Bring recommendations to product, growth, finance, or operations counterparts
• Explain what is happening, why it is happening, and recommend next steps
• Drive decisions and execute initiatives through to completion
• Help Jerry.ai expand from 5M to 50M customers and become a $10B business

Manager, BizOps, Analytics

• Join the central BizOps & Analytics team and embed in a core business area: growth, product, AI and automation, or strategic partnerships
• Own the analytical function for the assigned business unit end-to-end
• Define business problems, questions, and decision criteria before analysis
• Define metrics, build reports, run analyses, and design experiments
• Surface data insights that improve key business metrics
• Bring recommendations to product, growth, finance, or operations counterparts
• Explain what is happening, why it is happening, and recommended next steps
• Drive initiatives through execution and measurable business outcomes
• Support Jerry.ai's expansion from car insurance into home, motorcycle, RV, and other physical-asset services

Senior Manager, BizOps, Analytics

• Join the central BizOps & Analytics team and embed within growth, product, AI and automation, or strategic partnerships
• Own the analytical function for an assigned business unit end-to-end
• Define business problems, questions, and decisions before conducting analysis
• Define metrics, build reports, run analyses, design experiments, and surface actionable insights
• Bring recommendations to product, growth, finance, and operations counterparts
• Drive decisions and execution that improve key business metrics
• Help Jerry.ai scale from 5M to 50M customers and pursue a $10B business goal

• Join the central BizOps & Analytics team and embed within growth, product, AI and automation, or strategic partnerships
• Own the analytical function for a business unit end-to-end
• Define business problems, questions, and decisions before conducting analysis
• Define metrics and build reports
• Run analyses and design experiments
• Surface insights that improve key business metrics
• Bring recommendations to product, growth, finance, or operations counterparts
• Explain what is happening, why it is happening, and recommend next steps
• Drive decisions and execute initiatives through to completion

• Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies
• Lead the design, execution, and analysis of A/B experiments on new and existing features
• Extract key insights to inform product and business strategies
• Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth
• Identify opportunities to automate manual processes and optimize operational efficiency
• Conduct in-depth analyses using advanced machine learning models
• Champion data-driven decisions across critical business initiatives, including carrier growth and development and building new products from 0-1
• Partner with the VP of BizOps & Analytics

Associate, BizOps, Analytics

• Define and lead the vision, operating model, standards and roadmap for Business Analysis and Quality Assurance
• Provide strategic oversight across new and ongoing client engagements
• Partner with practice leaders, client executives, customer success leaders, project managers, solution architects and technical teams
• Govern discovery, requirements elicitation, process analysis, user stories, acceptance criteria, traceability, test planning, defect management, release readiness and transition to operations
• Lead quality reviews of engagement artifacts before major delivery and operational-readiness decisions
• Create portfolio-level visibility into requirements health, test progress, defects, risks, dependencies, release readiness, service quality and corrective actions
• Act as a senior escalation point for complex analysis, quality, delivery-readiness and stakeholder-alignment issues
• Identify root causes and prioritize continuous improvement, automation and prevention opportunities
• Plan team capacity and assign resources across engagements
• Lead, coach and develop Business Analysts, Quality Assurance professionals and team leads
• Contribute to proposals, estimates, statements of work, client presentations, executive governance, thought leadership and repeatable offerings
• Align Business Analysis and Quality Assurance practices with project delivery, Agile, ITIL and firm standards

Business Operations jobs in Canada

IT and Business Process Integration Analyst

Legal & Business Operations Analyst

Senior Manager, Business Systems

Senior Associate, BizOps – Analytics

Manager, BizOps, Analytics

Senior Manager, BizOps, Analytics

Manager, BizOps, Analytics

Senior Manager, BizOps, Analytics

Associate, BizOps, Analytics

Senior Manager, Solution Operations – Business Analysis, Quality