Business Operations

• Map and redesign DASH’s core cross-functional processes.
• Identify and remove manual or duplicated work by redesigning processes around AI and improved systems.
• Own the system architecture and roadmap supporting DASH’s growth.
• Recommend process changes, automation, or new tools for business gaps and build business cases.
• Turn DASH’s existing AI foundations into embedded, owned practice across teams.
• Act as the subject matter expert for AI in the business.
• Measure adoption and impact of AI tools.
• Design and embed enhanced ways of working for an AI-forward business.
• Act as named owner for strategic cross-functional projects, bringing in the appropriate specialists.
• Support ad hoc cross-functional projects and process reviews as directed by the Operations Director.
• Take responsibility for assigned B Corp questions.
• Perform other duties as required or assigned by the SLT.

AI & Business Operations Lead

• Maintain and monitor data across QL, SAP, Dynamics and other business systems
• Produce reports, analysis and management information using Excel and Power BI
• Manage administration and monitoring of contractual, financial, loan and stakeholder reporting
• Identify data quality issues and resolve discrepancies with colleagues
• Support and guide colleagues on effective use of QL, SAP, Dynamics and other NCI systems
• Assist with user acceptance testing, system enhancements and continuous improvement projects
• Support payment processing, reconciliations and other operational administrative activities
• Develop and promote consistent approaches to data management and system usage
• Provide cross-departmental support to improve efficiency and relationships
• Contribute to wider team objectives and provide cover for colleagues when required
• Work collaboratively to improve services and customer outcomes

Senior Business Operations Officer

• Own and develop Filtronic’s business systems roadmap, aligned with business growth and operational priorities
• Lead the implementation, optimisation and continuous improvement of core business systems
• Work with Operations, Supply Chain, Engineering, Programmes, Finance and Quality to understand processes, requirements, constraints and improvement opportunities
• Translate business requirements into effective system and process solutions
• Configure systems, workflows and reporting; perform testing and resolve issues
• Lead system changes from requirements through design, UAT, implementation and successful adoption
• Identify and remove unnecessary manual processes, duplication and system workarounds
• Improve integration and information flow across the business systems landscape
• Establish data governance, master-data ownership and system controls
• Develop reporting, dashboards and management information
• Establish system administration, access, permissions and change controls
• Manage external system providers and implementation partners while retaining internal ownership and knowledge
• Develop internal capability through training, documentation and super-user networks
• Support evaluation, selection and implementation of future business systems and technologies
• Ensure the systems landscape remains scalable and appropriate for future business needs
• Report to the Chief Operating Officer

Business Systems Transformation Manager

• Help onboard new starters, including employees and consultants, by arranging welcome packs and training materials
• Assist with internal engagement initiatives, events and wellbeing campaigns
• Support document management, compliance deadlines, and records for insurance, SRA requirements, and CQS accreditation
• Review and update internal policies
• Provide basic IT support and troubleshooting
• Support rollout of new software and systems across the firm
• Coordinate everyday office operations and estate management, including supplies, contractors, and client-visit preparation
• Support health and safety processes, governance and risk, and HR administration
• Liaise with accounts to gather reports, track expenses, and assist with finance-related tasks and compliance
• Help organise internal projects, team events, and firm-wide initiatives
• Support marketing with event logistics and operations administration

Business Operations Manager

• Enter new markets, from research and analysis through planning and delivery
• Help new and existing clients get the most out of Axle Energy's software
• Explore and deliver growth opportunities in new verticals and customer segments
• Move quickly across diverse commercial operations topics
• Participate in the interview process, including an initial interview, take-home exercise, and final in-person interview

• Serve as a strategic and trusted advisor to customers evaluating TraceLink's Supply Chain Agentic Business Process solutions
• Lead discovery sessions and evaluate customers' end-to-end supply chain processes and systems
• Design Agentic Business Process solutions aligned with customers' Agentic Supply Chain Operating Model and Operating System
• Deliver tailored demonstrations, solution presentations, technical workshops, and responses to RFPs and RFIs
• Guide customers through adoption of TraceLink's OPUS Platform, OPUS Agents, Agentic Control Tower, and Agentic Business Network
• Coordinate with Track & Trace Sales and Architect teams on customers pursuing both journeys
• Partner with Sales Executives to manage customer journeys and identify, map, and evolve supply chain processes
• Facilitate structured discovery and map supply chain planning, execution, and orchestration processes
• Support Customer Operational Reviews, Executive Business Reviews, commercial planning sessions, and strategic account reviews
• Develop customer-specific future-state roadmaps reducing manual supply chain touchpoints
• Prepare and lead interactive solutioning workshops and demonstrations
• Map TraceLink capabilities to operational and financial outcomes and build executive business cases with Value Engineering
• Provide subject matter expertise on Supply Chain Agentic Business Processes and handle complex technical inquiries
• Relay customer feedback and pain points to Product Management, the Center of Excellence, and Professional Services
• Identify commercial, operational, competitive, and customer health risks
• Own technical accuracy throughout the sales process and provide inputs for complex RFPs and RFIs
• Collaborate on closing strategies, run the Agentic Accelerator Program, support MEDDPICC-based qualification, and ensure accurate scoping

Senior SC Business Process Architect

• Deliver regular business reporting, translating performance trends and risks into clear, actionable insights
• Analyse commercial performance to identify opportunities, challenges, and areas for improvement
• Partner with Sales, Marketing, Product, and Finance to align KPIs, targets, and performance measures
• Ensure accurate, consistent, and reliable data and management reporting across the business
• Coordinate key business planning and review activities, ensuring clear decisions, ownership, and follow-through
• Prepare executive presentations, briefings, and business updates, turning complex information into clear recommendations
• Track key priorities, actions, and decisions, ensuring progress, accountability, and visibility across the leadership team
• Anticipate the needs of the General Manager and leadership team, connecting stakeholders and highlighting key risks or decisions
• Support and lead cross-functional operational and go-to-market initiatives, from planning through to execution
• Manage selected projects and workstreams, defining milestones, timelines, dependencies, and measures of success
• Monitor progress, risks, and issues, working across teams to maintain momentum and remove barriers
• Act as a key link between business leadership and global or functional teams on priority initiatives
• Identify opportunities to simplify reporting, streamline processes, and improve operational efficiency
• Use business data and stakeholder feedback to recommend practical improvements
• Handle sensitive commercial and leadership information with professionalism and discretion

• Own the company operating rhythm, including weekly cadence, action registers, decision logs, cross-functional follow-up and escalation
• Create and maintain recurring operating reports / management packs for the Founder / CEO
• Track KPIs, variances, root causes, owners, corrective actions, deadlines, recovery status, blockers and required decisions
• Ensure KPI misses have recovery plans driven by accountable functional owners
• Hold functional owners accountable across Retail, Ecommerce, Warehouse, HR Operations, Finance, Creative / Brand, Marketing, Buying, Merchandising, Production, Business Development and external partners
• Diagnose operating failures across infrastructure, ownership, capacity, capability, management behaviour, process, systems, training and performance
• Apply Build / QA / Own discipline to recurring work
• Own organisational capacity, productivity and business continuity
• Own the inventory-accuracy management rhythm and challenge inventory controls
• Provide operational assurance across ecommerce fulfilment, warehouse operations and retail dependencies
• Own HR Operations rhythm, including recruitment administration, onboarding, offboarding, probation control and manager HR actions
• Govern SOPs and operating standards
• Own technology priorities from an operating / business perspective
• Partner with Business Systems & Technology Operations on requirements, vendors, implementation, integrations, migration, UAT, rollout, documentation and access infrastructure
• Ensure an effective IT / technology-support operating model across UK and international teams
• Drive recovery when plans fail through evidence review, reset plans, accountability, escalation and follow-through

Head of Business Operations

• Diagnose business problems and map workflows, handoffs, dependencies and failure points
• Translate business problems into clear system requirements
• Design operating systems, source-of-truth structures, workflows, forms, databases, dashboards, reporting infrastructure and SOPs
• Research and evaluate technology and vendors against business requirements, cost, usability, integration, implementation effort, support, scalability and risk
• Configure and implement business systems directly where appropriate
• Coordinate specialist vendors, developers or implementation partners when deeper expertise is required
• Coordinate data structure, mapping, migration, validation and source-of-truth rules
• Design and implement integrations and automation using APIs, webhooks and no-code/low-code tools
• Plan and run testing and UAT, including permissions, edge cases, failed integrations and fallback processes
• Own rollout, user training, adoption monitoring, documentation and post-launch improvement
• Own the process and control layer for company technology and business software, including SaaS inventory, licences, system owners, domains, hosting, Google Workspace, cloud storage, permissions, password-manager governance and joiner/mover/leaver access workflows
• Build or coordinate reporting and dashboards supporting operational decisions
• Convert appropriate AI-assisted work into controlled, repeatable workflows with human QA and fallback processes
• Turn founder-held knowledge, meetings, transcripts and repetitive decisions into controlled workflows with actions, owners, deadlines and evidence
• Own and improve file, document and knowledge-management infrastructure
• Support workstreams spanning WMS/inventory, fulfilment and shipping, returns, ecommerce, CRM/customer service, finance and HR systems, product data, access management, BI, automation and proprietary internal decision systems
• Report initially to the Founder/CEO and work with the Head of Business Operations and functional owners

Business Systems & Technology Operations Lead

• Own the business systems intake process and prioritize requests from Sales Ops, Finance, Channel, Product, and Marketing
• Lead agile delivery, including sprint planning, backlog grooming, and UAT
• Translate operational asks into user stories with clear, testable acceptance criteria
• Partner with the Business Systems Software Engineer to establish infrastructure and DevOps practices, including environments, deployment pipelines, testing, and rollback
• Own data quality across core systems through audits, cleanup, and ongoing checks
• Build and maintain context libraries for engineering work
• Collaborate with Salesforce and NetSuite/Celigo administrators to route requests and diagnose data-integrity issues
• Translate business needs into precise specifications and sanity-check architecture and data-flow decisions
• Balance rapid MVP delivery with the long-term systems roadmap
• Modernize quoting, dynamic pricing, and subscription management systems, including the Pulse subscription model

Business Operations jobs in United Kingdom

AI & Business Operations Lead

Senior Business Operations Officer

Business Systems Transformation Manager

Business Operations Manager