Call Center Representative

• Monitor bankruptcy filings and identify related customer accounts and sub-accounts
• Create and maintain bankruptcy cases according to established procedures
• Prepare statements of account detailing pre- and post-petition balances when required
• Process credits for pre-petition balances and ensure accurate account updates
• Handle inbound calls from residential customers regarding bankruptcy-related inquiries
• Educate customers on bankruptcy processes, account status, billing procedures, and pre- and post-petition balances
• Manage and complete assigned bankruptcy-related offline processes
• Maintain accurate documentation and account records
• Provide cross-functional support and backup coverage for team processes
• Adhere to departmental procedures, compliance requirements, and service level expectations
• Collaborate with team members to ensure continuous workflow coverage
• Perform additional duties as required by management

Call Center Representative – Bankruptcy

• Answer all incoming calls for the practice
• Serve as the first point of contact for patients, family members, referring physicians and their staff, hospital staff, and community members
• Answer incoming calls promptly while demonstrating excellent customer service
• Listen and ask probing questions to determine the reason for calls and handle them accordingly
• Schedule pulmonary and sleep patient appointments
• Obtain and enter accurate demographic information into Allscripts
• Schedule appointments according to current policies
• Inform callers of arrival time, items to bring, cancellation policy, and related information
• Disseminate patient questions and refill requests via EMR to the MA/provider
• Provide basic information, guidance, and instructions to callers
• Distribute consultations and enter MD Coder
• Complete online appointment requests
• Gather patient records for Bon Secours and HCA hospital systems
• Assist with patient rescheduling
• Assist with EMR indexing of incoming documents when needed
• Assist with the EMR output queue when needed
• Assist with scheduling faxed and electronic new patient referrals
• Maintain Pulmonary Associates’ customer service standards
• Protect patient privacy and security under HIPAA policies and procedures
• Perform other duties assigned by a provider, supervisor, or member of Administration

Call Center Specialist

• Greet callers with the appropriate call center contact script
• Verify patient account information
• Answer questions and provide general information about Finger Lakes Community Health services
• Route calls to the appropriate department
• Handle requests including appointment scheduling, prescription refills, acute symptoms, new-patient registration, and outside provider, hospital, or pharmacy calls
• Prioritize patient needs with provider availability when scheduling according to guidelines
• Escalate calls to ensure emergency and acute requests are handled promptly
• Contact patients to schedule appointments and provide information as directed
• Perform tasks efficiently to achieve call center metrics
• Review call center metrics to identify concerns or improvement areas
• Assist with call center coverage at various Finger Lakes Community Health sites as needed
• Maintain comprehensive records of caller interactions in the electronic health record system
• Address telephone encounters and actions in the electronic health record system according to policies and procedures
• Perform other duties as assigned

• Assist pharmacists in collecting clinical and patient information and maintaining records required by regulation and policy
• Use pharmacy technology to prepare medication orders for dispensing
• Perform calculations and compound medications accurately when appropriate to the practice site
• Obtain appropriate pharmacist supervision and accuracy checks, recognizing tasks requiring pharmacist verification
• Fill and maintain medication supplies
• Verify and monitor controlled substance inventories for security, accuracy, cost effectiveness, and 340B/charging management
• Communicate with caregivers regarding responsibilities and identified concerns
• Participate in quality and patient safety initiatives
• Identify potential safety hazards and escalate issues to pharmacists based on urgency, regulations, and scope
• Collaborate with pharmacists and pharmacy technicians to support timely patient access to prescribed medications, including prior authorizations, coverage barriers, and coordination with providers, payers, and care teams

Pharmacy Technician, Home Delivery Call Center

• Deliver a respectful, compassionate experience for every caller, working to achieve one-call resolution whenever possible
• Schedule appointments or connect individuals and families with appropriate clinicians and services based on identified needs
• Complete crisis screening assessments and coordinate with crisis or mobile crisis teams when immediate intervention is required
• Gather demographic information and accurately document details within CRM and/or EMR systems
• Identify callers’ funding sources and perform brief insurance verification
• Manage and track referrals in Salesforce, including necessary outbound follow-up calls
• Achieve or exceed Contact Center KPIs and quality audit performance standards
• Maintain compliance with HIPAA and PHI guidelines and protocols
• Communicate professionally with colleagues, clients, and community partners through written, verbal, and virtual channels across digital platforms

Call Center Agent

• Obtain meal orders from patients and visitors by telephone and enter them into the CBORD computer system
• Verify meal orders against diet-order parameters using EPIC
• Review EPIC medication records for significant food interactions and notify nursing staff when necessary
• Process diet requisitions and reports comparing food ordered with meal orders
• Accurately document and maintain current information in manual and computerized systems
• Coordinate Communication Center processes with Production, Tray Line, and Meal Service Associates
• Liaise between Food & Nutrition, patients, and nursing units
• Perform arithmetic computations for tube feeding and infant formula
• Respond to patient and staff inquiries about the OHSU Room Service Program
• Direct inquiries, explain processes and procedures, provide service information, and route incoming calls
• Provide high-quality customer service to patients, healthcare providers, and staff
• Participate in conflict reconciliation between physician-ordered diets and patient preferences

• Handle inbound and/or outbound calls related to healthcare services, Medicaid, eligibility, claims, billing, and provider inquiries
• Assess customer needs and resolve questions or concerns during the first interaction whenever possible
• Research inquiries using job aids, knowledge bases, contact center platforms, and other system tools
• Escalate complex or unresolved issues through established escalation paths
• Document customer interactions completely and accurately in required systems
• Meet productivity and quality standards, including Average Handle Time, Quality Assurance scores, and schedule adherence
• Identify recurring customer concerns, trends, and themes and communicate them to appropriate team members
• Follow HIPAA, data privacy, security, and confidentiality requirements when handling protected or sensitive information
• Collaborate with peers, supervisors, and team leads to resolve customer inquiries and support operational objectives
• Participate in cross-training, knowledge-sharing activities, and other auxiliary functions as necessary
• Support the Ohio Fiscal Intermediary account on a fully remote schedule, Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Time, or as required by business needs

Healthcare Call Center Representative

• Answer all customer care telephone calls and inquiries
• Process and administer customer care and quality assurance paperwork and information
• Maintain customer care records and support department activities
• Place and receive inbound calls, including transferred calls from homeowners
• Respond to customer requests and input service request data
• Receive and process homeowner service requests, including settlements, releases, and check requests
• Collect, input, and distribute weekly project Customer Care status reports
• Maintain the RCC filing system for projects and individual homesites
• Support Customer Care associates as needed
• Provide on-the-job training for new employees
• Generate customer letters and emails
• Send and receive surveys from customers and field associates
• Perform other duties as assigned

Regional Call Center Coordinator

• Greet patients and respond to inquiries by phone
• Review and manage recall appointments and no-show/cancellation reports
• Route calls and answering-service messages to appropriate personnel
• Register new and existing patients and activate patient files
• Collect and record copayments
• Provide financial support regarding claims and billing inquiries
• Verify insurance eligibility and communicate benefit limitations
• Schedule patient appointments and follow-up visits
• Document patient encounters accurately and in detail
• Support patients and medical staff as needed
• Collaborate with clinical colleagues, management, and staff to ensure efficient practice operations
• Ensure compliance with SOPs, HIPAA, OSHA, and practice policies
• Participate in team meetings and quality improvement initiatives
• Uphold the organization's mission, values, ethical standards, and professionalism
• Contribute to a positive work environment
• Perform other duties as assigned

Patient Scheduler – Call Center

• Serve as the primary point of contact for employee inquiries and concerns
• Triage and resolve employee inquiries through inbound calls and chats
• Determine the nature of employee concerns and escalate unresolved or specialized questions to Functional Specialists
• Resolve issues using contact center procedures, policy manuals, knowledge management systems, and reference materials
• Document employee inquiries and issues in the case management application, such as ServiceNow
• Generate solutions for the online knowledge base
• Notify appropriate team members when knowledge base updates are needed
• Identify unusual calling events and recurring employee issues
• Collaborate with the Contact Center Supervisor or Operations Manager to suggest process, procedure, and training improvements
• Suggest ways to update, simplify, or enhance processes, procedures, and technologies
• Participate in special projects and perform other assigned duties

Call Center Representative jobs in United States

Call Center Representative – Bankruptcy

Call Center Specialist