Client Coordinator

• Serve as a point of contact for clients in conjunction with Client Managers
• Provide administrative assistance required by Client Managers to successfully retain business
• Work with various departments within Luminare Health to promptly respond to client questions
• Facilitate resolutions to client concerns
• Run client-specific reports
• Provide support to Client Managers
• Deliver employee meeting presentations and participate in benefit fairs when needed
• Attend quarterly and renewal meetings with Client Managers
• Travel 10%-20% as required

• Assist the Client Executive and/or Client Manager with maintenance of clients’ employee benefits programs and day-to-day account service
• Prepare materials for client meetings, including agendas, reports, and presentations
• Process BORs, update internal systems and client portals, and prepare invoices
• Contribute to 5500 filings, audits, benchmarking, experience and financial analytic reports, and other client-service data
• Provide open enrollment support through communication materials, onsite and virtual meetings, and health fairs
• Assist with resolving client and employee issues, including billing discrepancies and claims issues
• Build relationships and collaborate effectively
• Set priorities and manage workflow with the Client Executive and/or Client Manager
• Maintain workflow logs and update benefits information in agency management systems, manuals, documentation, and records
• Stay informed about industry information, products, programs, coverages, legislation, and technology
• Project a professional image in actions and appearance

• Service inquiries from clients, physicians, nurses, or client representatives
• Respond to questions, report status requests, concerns, and information requests
• Enter and retrieve client or claimant information using systems and databases
• Maintain daily contact with the QA department regarding workflow and pending report status
• Contact providers for assignments and update the database
• File and archive open and closed cases
• Verify client information and document client-specific guidelines in the system
• Work independently and with team members to address questions, document activity, and return cases promptly
• Direct calls to other departments as needed
• Perform clerical duties including typing, filing, emailing, and proofreading
• Assist with customer complaints and quality assurance issues
• Notify management of report issues or concerns
• Ensure practices comply with state and federal safety and legal regulations
• Perform other duties as assigned

• Service and promptly respond to inquiries from clients and representatives regarding questions, report status, concerns, and information requests
• Enter and retrieve client or claimant information using appropriate systems and databases
• Maintain daily contact with the QA department regarding workflow and pending report status
• Contact providers for assignment and update databases
• File and archive open and closed cases
• Verify client information and document client-specific guidelines and rules in the system
• Work independently and with team members to address questions, document cases, and return cases promptly
• Direct calls to other departments as needed
• Perform clerical duties including typing, filing, emailing, and proofreading
• Assist with customer complaints and quality assurance issues
• Notify management of report issues or concerns
• Ensure practices comply with state and federal safety and legal regulations
• Perform other assigned duties

• Register, renew, transfer, and modify domain names
• Research and develop expertise in domain-specific requirements
• Prepare documentation and provide clear and concise instructions
• Develop partnerships with global vendors through effective communication and cultural awareness
• Prioritize work in a shared team queue and collaborate to ensure all work is complete
• Identify and escalate complex issues, ensuring timely follow-up and resolution
• Meet or exceed performance metrics supporting industry-leading client service

Associate Client Order Coordinator

• Handle incoming phone calls for servicing complex medical equipment and life-saving imaging devices
• Partner with clinical professionals by telephone to input data for medical equipment servicing
• Secure critical information through positive interactions
• Coordinate repairs between healthcare professionals and TRIMEDX technicians
• Document equipment issues and determine severity
• Dispatch service requests to responsible technicians
• Manage incoming interactions from healthcare professionals in a timely and courteous manner
• Ask probing questions and relay information to repair technicians
• Notify field technicians and escalate emergency situations using call flow processes
• Document and escalate safety incidents and issues affecting the service model
• Perform follow-up activities
• Assist with visitor side-by-sides and peer coaching
• Perform data entry and analysis
• Complete other assigned duties

Client Experience Coordinator

• Collaborate with the Litigation CDE team, broader CDE team, Litigation partners, and select professional staff across the Firm in implementing CDE team strategies and requests
• Distribute Firm memoranda and maintain and communicate professional and community services and related client alerts
• Maintain website content, Partner biographies, and other Client Development and communications materials across multiple channels
• Organize event tracking and follow-up for the Litigation Department
• Assist with directory submissions and survey responses for legal and business directories and publications
• Support development and maintenance of promotional marketing materials for client development initiatives
• Prepare and maintain brochures, practice area descriptions, rankings and quotes, advertising, posters, flyers, and other promotional materials
• Assist with distribution of marketing materials and Firm communications, including event invitations, ranking submissions, presentation notifications, press releases, summaries, and web-related content
• Manage data for the Firm’s CRM system
• Provide competitive intelligence reports and analysis and conduct additional research through database searches, industry resources, and networking
• Support practice-specific daily docket-tracking efforts
• Assist with Firm-sponsored events and presentations
• Collaborate on draft pitches, proposal materials, and presentations
• Work with stakeholders in other departments and offices as needed
• Support Client Development projects and other Firm initiatives
• Perform additional duties as needed

Coordinator – Client Development – Litigation

• Coordinate and complete recurring client reports, including acknowledgment, closure, reconciliation, and ad hoc requests
• Prepare, validate, and distribute client-facing spreadsheets and supporting documentation
• Maintain reporting schedules and ensure timely delivery of client commitments
• Assist with end-of-month reporting activities and data validation
• Create and maintain payer escalation and rebill tracking spreadsheets as needed
• Review client systems to verify completion of requested actions and route accounts for follow-up
• Support payment reviews and reconciliation activities
• Partner with Operations, Client Success, Revenue Cycle teams, and other departments
• Track incoming client requests and ensure timely completion and communication
• Assist with onboarding activities, new business templates, client note maintenance, and documentation updates
• Maintain current information and resources within internal knowledge management platforms
• Identify opportunities to improve reporting processes, workflows, and client deliverables
• Analyze trends and recurring client issues to support continuous improvement initiatives
• Ensure work products meet quality, accuracy, and compliance standards
• Produce professional, accurate, and client-ready work products
• Participate in team meetings, training, and special projects as assigned

Client Performance Coordinator

• Handle and respond promptly to client and client-representative inquiries regarding questions, report status, concerns, and information requests
• Enter and retrieve client or claimant information using appropriate systems and databases
• Maintain daily contact with the QA department regarding workflow and pending report status
• Contact providers for assignment and update the database
• File and archive open and closed cases
• Verify client information and document client-specific guidelines and information in the system
• Work independently and with team members to address, document, and return cases promptly
• Direct calls to other departments as needed
• Perform clerical duties including typing, filing, emailing, and proofreading
• Assist with customer complaints and quality assurance issues
• Notify management of report issues or concerns
• Ensure practices comply with state and federal safety and legal regulations
• Perform other duties as assigned

• Assist AveannaCare users, including participants, clients, care providers, and reimbursement recipients
• Ensure efficient operations of AveannaCare
• Assist users by email, phone, computer, or in person
• Receive and handle incoming calls
• Maintain and review punch and attendance entries within AveannaCare
• Maintain and update Employee & Client Service Accounts in AveannaCare
• Run AveannaCare reports and process data imports, including in a SQL report environment
• Adhere to payroll and billing cutoffs and deadlines
• Follow up with regional centers, families, and care providers
• Complete Special Incident Reports and follow Regional Center guidelines
• Resolve payroll and punch issues or concerns
• Analyze, identify, and resolve AveannaCare issues
• Use professional communication and conflict resolution techniques
• Evaluate data issues and report feedback and observations to determine task priorities
• Perform other duties as assigned or needed