Client Partner

• Identify and introduce potential Own-Sourced (OS) clients in accordance with the firm's client onboarding and compliance procedures
• Identify, open and manage Partners
• Meet specific KPIs in servicing a cohort of House Clients
• Build strong relationships with high-value Clients and Partners
• Provide quality Client and Partner service
• Build and maintain relationships with clients and partners in line with the firm’s regulatory obligations, hospitality and financial promotions
• Support business development through approved social media and marketing channels in accordance with internal marketing and financial promotion policies
• Coordinate and work with internal and external stakeholders
• Work closely with the Country Head to help drive acquisition and retention
• Provide reports for management and key Partners
• Comply with all applicable regulatory obligations and the firm’s internal compliance policies
• Undertake other duties reasonably consistent with the nature and level of the role as business needs evolve

Premium Client Manager

• Own partner relationships across reseller and implementation partners in the assigned region
• Serve as the primary partner advocate inside Litera
• Drive indirect ARR through the VAR ecosystem and manage partner pipeline from identification through close
• Develop and execute partner enablement plans covering sales readiness and technical delivery capability
• Oversee co-delivery engagements between Litera Professional Services and partners
• Ensure quality outcomes for end customers
• Align with direct sales peers to surface partner-sourced pipeline and expand regional revenue
• Support regional go-to-market execution with technology integration partners
• Maintain CRM hygiene
• Contribute to QBRs and regional planning
• Drive partner-led and co-delivery revenue, delivery quality, partner health, renewals, and churn performance

Partner Development Manager

• Own relationships with a portfolio of Flock’s largest fleet clients and serve as their primary point of contact
• Develop a strong understanding of each client’s business
• Build and run the corporate account management approach, including client reviews, reporting, relationship cadence and account planning
• Work with brokers and Broker Development Managers to deliver a coordinated experience for large corporate clients
• Coordinate claims, safety, underwriting and finance teams to resolve client questions and issues
• Build relationships with key stakeholders across client organisations
• Identify retention risks and create plans to protect important accounts
• Improve Flock’s wider client service proposition, including account reviews, portal engagement, safety support, claims and reporting
• Feed client feedback back into the business
• Use AI for account research, meeting preparation, query management, meeting summaries and client reporting
• Report to the Head of Distribution

Strategic Client Manager

• Oversee the client relationship to ensure satisfaction and long-term engagement
• Identify and drive upsell and cross-sell opportunities using an action plan for expansion
• Own renewal conversations and overall account strategy
• Supervise the onboarding and implementation process in coordination with the onboarding team
• Act as the strategic advisor and first point of escalation for commercial discussions
• Manage the overall client relationship post-sale
• Drive revenue growth through upsells
• Own the commercial relationship and carry a sales quota

• Understand, measure and orchestrate customer and colleague journeys for AI-enabled Client Relationship capabilities in the Corporate & Institutional Bank
• Develop deep understanding of CIB customer and colleague needs and define continuously improving journeys
• Integrate insight to shape prioritisation and design decisions
• Orchestrate across Product, Experience Design, Engineering and other functions
• Understand end-to-end journeys and competitor and best-in-class landscapes
• Lead customer journey and process mapping, including using Figma
• Evaluate journey effectiveness from customer and business perspectives
• Analyse data from disparate sources to identify issues, needs, causes, impacts, stakeholders and barriers
• Coordinate cross-functional alignment on journeys
• Identify shortcomings and implement improvements within the transformation programme
• Write and edit materials for varied audiences
• Develop or deliver plans for the area of responsibility and contribute to strategic planning
• Lead, coach, support and line manage Customer Journey Managers
• Set medium-term objectives, manage team performance and act as an escalation point

Customer Journey Manager – Client Relationship Transformation

• Own a portfolio of partners across EMEA as the relationship owner
• Recruit, onboard, activate, and enable high-value partners aligned to the partner strategy, including resellers in emerging markets
• Develop joint business plans, executive engagement plans, and regional growth strategies
• Partner with Partner Sales teams to drive sales, joint account planning, pipeline creation, and deal acceleration
• Gather market insights, track emerging trends, and provide strategy input to shape global partner programs and investment decisions
• Lead regular partner business reviews and measure progress against objectives to ensure measurable business impact

EMEA Partner Development Manager

• Lead Sureel's client and partnership function and report to the two Co-Presidents
• Own senior rights-holder relationships from commercial handoff through pilot, onboarding, adoption, and expansion
• Work with Business Development & Licensing when commercial terms or new agreements are required
• Bring the rights-holder perspective into Sureel and collaborate with partners, Product, Engineering, AI, and leadership
• Understand rights-holder workflows, gaps, adoption drivers, and platform value
• Shape partner engagement, product evolution, and company focus based on rights-holder insights
• Identify opportunities for industry collaboration, shared frameworks, and market adoption
• Own important rights-holder relationships and build trust with senior leaders
• Lead partners through pilots and implementations, including testing, data reviews, product feedback, onboarding, and decision-making
• Translate attribution and payout models for partners
• Identify patterns across partner conversations and inform product, commercial strategy, or industry direction
• Develop approaches, processes, and tools for scaling the partner network
• Ensure partner-facing attribution data and reports are accurate, consistent, and trusted
• Identify new use cases, broader catalog participation, and increased platform adoption
• Represent Sureel in senior partner meetings and industry settings, including with Warner Music Group counterparts
• Prepare context and background for important partner conversations
• Help shape the client function's resources, processes, and capabilities as Sureel grows

Lead, Client Partnerships

• Act as a functional expert in Quantexa’s platform and products.
• Develop understanding of Public Sector practices, regulatory environments and customer challenges.
• Facilitate discovery sessions with customers and partners.
• Collaborate with customers, partners and internal teams to design tailored solutions.
• Guide customers and internal teams on deployment options and enterprise-level decisions.
• Help define and execute account strategies for selected Public Sector customers.
• Work with Product, Delivery and Strategic Partners on customer goals, Blueprints, project scoping and value realisation.
• Support platform adoption and operationalisation within customer organisations.
• Own key executive relationships and maintain governance, engagement and communication.
• Support customer renewals and continued growth and expansion.

Technology Account Partner – Public Sector

• Partner with People Partners, People team leaders, and senior leadership to map current and future capability needs
• Identify critical skills gaps across the business
• Align talent development initiatives and outcomes with Starling’s business goals and long-term functional strategies
• Challenge initial requests where appropriate and diagnose underlying capability or performance issues
• Determine whether development is the appropriate intervention
• Own end-to-end design and delivery of talent development interventions
• Decide whether to build, buy, or curate solutions based on strategic relevance, speed, and skills
• Create innovative learning solutions for conceptual capability problems
• Develop and utilise talent analytics, the Learning Management System, and data dashboards
• Measure the effectiveness and ROI of development interventions
• Drive delivery of workstreams and key components of large-scale talent activities across teams
• Share knowledge, contribute to best practices, and act as a recognised talent development expert

Talent Development Partner

• Own relationships with a portfolio of Flock’s largest fleet clients as their primary point of contact
• Develop a strong understanding of client businesses
• Build and run the corporate account management approach, including client reviews, reporting, relationship cadence and account planning
• Work closely with brokers and Broker Development Managers to deliver a coordinated client experience
• Coordinate claims, safety, underwriting and finance teams to resolve client questions and issues
• Build relationships with key stakeholders across client organisations
• Identify retention risks and create plans to protect important accounts
• Support commercial management of corporate clients working directly with Flock
• Improve Flock’s client service proposition, including account reviews, portal engagement, safety support, claims and reporting
• Feed client feedback back into the business
• Use AI for account research, meeting preparation, query management, meeting summaries and client reporting
• Report to the Head of Distribution