Collector

• Handle calls on past due mortgage and/or maintenance accounts, including third-party servicing and collecting, via phone and mail
• Follow all state and federal laws
• Assist owners with a general understanding of ownership terms, conditions, and contracts
• Perform collection activity in accordance with company and federal regulations
• Maintain acceptable delinquency percentages as provided by financial management
• Maintain required phone activity, contact percentages, and other key performance indicators
• Handle correspondence and payments legally, ethically, and confidentially
• Maintain detailed and organized support documentation for owner accounts
• Request skip tracing
• Assist collections staff with daily processes and procedures when required
• Help Hilton Grand Vacations Owners and Guests create memorable vacation experiences

Explore Collector II at Hilton Grand Vacations. Review requirements and application details.

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