Customer Advocate

• Serve as a primary point of contact for RoadRunner customers
• Promote customer retention, loyalty, and growth opportunities
• Ensure customer satisfaction and improve areas of dissatisfaction
• Manage multiple projects simultaneously
• Act as a bridge between customers and internal operating departments
• Oversee and resolve customer health issues across supporting areas
• Develop strategy and intervention plans with internal partners
• Stabilize and save at-risk client business
• Lead customer expansion and margin opportunities, including SWAP, diversion, optimization, and new opportunities
• Coordinate strategy quotes/estimates, customer approval, resources, timelines, milestones, progress, and issue tracking
• Perform customer retention risk and off-boarding activities
• Report to the Customer Success Manager and interact with customers, Operations, Finance, Customer Success Representatives, and Sales

Explore Customer Success Advocate at RoadRunner. Review requirements and application details.

Remote Customer Advocate jobs in United States

Customer Success Advocate

Customer Success Advocate

Customer Advocate

Customer Advocate II

Customer Success Advocate

Customer Success Advocate

Regional Sales Manager, Customer Advocate

Customer Advocate II

Customer Success Advocate