Customer Success Manager

• Operate under the guidance of the Sr. Manager of Customer Operations
• Provide customer support addressing disputes and satisfaction issues
• Maintain customer satisfaction through dispute resolution and reporting
• Support customers and internal teams
• Lead account audits to identify risks, opportunities, and trends in account data
• Advise internal stakeholders on insights and recommendations
• Design and deliver advanced customer reports providing actionable intelligence
• Oversee change order and amendment management across contracts, billing, internal systems, and fleet data
• Liaise between cross-functional teams to drive operational excellence
• Resolve complex billing disputes and inquiries through root cause analysis and long-term resolution
• Guide internal stakeholders on customer communication and escalation management
• Develop and execute strategic customer success plans for at-risk accounts
• Partner with sales and support leadership on critical recovery initiatives
• Manage end-of-life program execution, including stakeholder coordination, contract adjustments, communication, and asset decommissioning
• Conduct proactive customer health monitoring to identify service gaps and reduce churn risk
• Recommend and implement continuous improvement initiatives with product and support teams
• Provide subject-matter expertise, strategic planning, and coordination on special projects and cross-functional initiatives

Explore Customer Success Specialist II at Teladoc Health. Review requirements and application details.

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