Customer Success Manager

• Own and evolve the PMS Customer Success operating model across onboarding, engagement, retention, and churn prevention
• Drive the onboarding process revamp across PMS products and acquired companies
• Own the early-churn initiative and advance touchpoint execution from manual/ticket-based processes toward CRM automation
• Support CRM process migration from HubSpot to Salesforce
• Build KPIs, dashboards, and cohort views for onboarding quality, farming/retention scores, and preventive churn
• Partner with BI, CRM/Ops, and the Retention team
• Standardize local-team governance and ways of working across markets
• Translate product priorities into local execution and surface local realities to product/global teams
• Track initiative performance, monitor spend, and proactively flag risks
• Contribute to broader Clinics/Enterprise Customer Success strategic projects
• Coordinate with product, local CS/country leadership, BI, and retention stakeholders
• Participate in interviews, a TestGorilla numerical reasoning assessment, and a take-home business case as part of the hiring process

Global Project Manager – Customer Success, PMS

• Oversee guest communications with a strict ten-minute response time requirement to ensure a premium experience
• Manage cleaning reports and review property photos to ensure every home meets rigorous SOP standards
• Refine existing workflows and create new SOPs to improve operational efficiency and scalability
• Manage ongoing communication with property owners, providing updates and maintaining strong professional relationships
• Dedicate approximately one hour daily to supplemental sales activities to drive revenue growth
• Execute “Think Like An Owner” projects and special initiatives designed to improve the business’s bottom line and guest satisfaction
• Monitor and report on team performance against base KPIs and the “Focus of the Month”

Operations and Client Success Manager – Short-Term Rental, Hospitality

• Partner with clients from senior C-levels to junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices
• Ensure clients are successful in using their Gartner subscription
• Introduce Gartner services and capabilities to prospective and new clients
• Perform account management and connect clients with the Gartner expert community
• Onboard clients and prove the concept of Gartner services
• Identify client priorities and align Gartner resources to provide best-in-class service
• Collaborate with internal Gartner stakeholders to drive service delivery and business results
• Share best practices and design innovative solutions to overcome obstacles
• Leverage insights and metrics to drive client engagement, satisfaction, retention, and growth

Client Success Associate, Swedish/French

• Manage client success and provide strategic product consulting in a fast-paced, complex, and changing environment
• Report to the Customer Experience Team Manager within the Revenue Team
• Work closely with the programmatic marketplace operations team to maximize client revenue
• Provide tactical and strategic guidance on using Triton tools to help Europe and Middle East clients achieve revenue goals
• Provide hands-on assistance with clients’ strategic and operational problems related to Triton products
• Develop strong relationships with customers, sales teams, multiple teams and organizational levels, and other Client Success Managers
• Serve as the main point of contact for a portfolio of key clients in Europe and the Middle East
• Manage and cultivate positive relationships to retain clients
• Understand clients’ businesses, needs, expectations, and requirements
• Maintain thorough knowledge of Triton products and services
• Monitor client needs and business evolution to maximize client success
• Collaborate with Sales Managers to deliver new services and nurture client relationships
• Track and measure progress on multiple ongoing tasks and projects
• Coordinate with the Implementation Team for on-time delivery of new clients and activation of new services
• Collaborate with the Support Team on escalations of major support issues affecting client relationships

Client Success Manager

• Partner with clients from senior C-levels to junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices
• Ensure clients are successful in using their Gartner subscription
• Introduce Gartner services and capabilities to prospective and new clients
• Support account management and connect clients with the Gartner expert community
• Onboard clients and prove the concept of Gartner services
• Stimulate client engagement with products used by large client teams
• Identify client priorities and align Gartner resources to provide best-in-class service
• Collaborate with internal Gartner stakeholders to drive service delivery and business results
• Share best practices and design innovative solutions to overcome obstacles
• Leverage insights and metrics to drive client engagement, satisfaction, retention, and growth

Customer Success Associate, German Speaker

• Ensure every Gartner client receives value far exceeding their investment
• Understand and surface clients' business priorities and challenges
• Identify effective ways to support clients in making the right business decisions
• Onboard clients and prove the concept of Gartner services
• Stimulate client engagement with products used by large client teams
• Partner with clients from senior C-levels to junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales
• Introduce Gartner services and capabilities to prospective and new clients
• Manage accounts and connect clients with Gartner's expert community
• Align Gartner resources with client priorities to maximize membership return on investment
• Collaborate with internal stakeholders to drive service delivery and business results
• Share best practices and design innovative solutions to overcome obstacles
• Use insights and metrics to drive client engagement, satisfaction, retention, and growth

Client Success Associate – Dutch Speaking

• Coach and advise managers at all levels, from C-suite executives to first-time managers
• Connect business goals to people strategy
• Navigate performance management, team restructures, career development, and healthy boundaries
• Manage complex employee relations and performance issues with consistency, empathy, and compliance
• Support remote teams across multiple countries and time zones
• Apply cultural awareness and local labor law expertise
• Run quarterly projects from start to finish
• Build scalable people frameworks, culture systems, and performance tools
• Collaborate with People Ops, Talent, L&D, People Projects & Insights, and People Partners
• Report to the People Success Manager
• Mentor others and help shape 2027 People Success initiatives

Senior People Success Partner

• Serve as the primary point of contact and trusted advisor for executive, operational, and technical stakeholders
• Lead Quarterly Business Reviews, Executive Business Reviews, and Monthly/Quarterly Steering Committees with VP and C-Level leaders
• Monitor action plans, deliverables, and engagement across regional and leadership teams
• Translate technical capabilities and operational data into executive stories demonstrating business value and ROI
• Develop account strategies and Success Plans aligned with customer digital maturity and business objectives
• Build operational roadmaps that drive e-commerce performance using Instaleap’s capabilities
• Drive organizational change management and digital transformation adoption
• Identify process optimizations, conversion improvements, and last-mile/fulfillment performance gains
• Identify account expansion opportunities and partner with Sales/Account Executive teams on upsell and cross-sell initiatives
• Lead business value conversations during commercial discussions
• Represent Instaleap at industry commercial events such as ShopTalk, NRF Retail's Big Show Europe, EuroShop, and eCommerce Expos
• Analyze fulfillment, delivery, OTIF, conversion, and other performance metrics with the Customer Operations Analyst
• Oversee customized dashboards and reports tracking success indicators across stores, regions, and timeframes
• Conduct root-cause analysis and execute cross-functional correction plans
• Direct onboarding programs, training sessions, and knowledge transfers for client HQ and operational teams
• Maintain client documentation, playbooks, and operational best practices
• Act as the internal voice of the customer and escalate client priorities into Product, Technical, and Support roadmaps
• Track risk indicators and build proactive mitigation plans
• Lead cross-functional resolution efforts during escalations to protect account health

Enterprise Customer Success Manager – UK, Northern Europe

• Liderar iniciativas de transformación
• Ayudar a clientes a definir su estrategia CRM
• Construir hojas de ruta hacia el CRM Agéntico
• Impulsar proyectos de implantación y evolución de Microsoft Dynamics 365 CRM
• Aprovechar el ecosistema Microsoft, incluyendo Dynamics 365, Power Platform y Copilot
• Optimizar procesos y apoyar la transformación digital y la innovación

Senior Functional Consultant – Dynamics 365 CRM

• Liderar iniciativas de transformación
• Ayudar a los clientes a definir su estrategia CRM
• Construir hojas de ruta hacia el CRM Agéntico
• Aprovechar el ecosistema Microsoft, incluyendo Dynamics 365, Power Platform y Copilot
• Participar en proyectos de implantación y evolución de Microsoft Dynamics 365 CRM
• Impulsar la innovación, transformación digital, optimización de procesos e inteligencia artificial

Customer Success Manager jobs in Spain