Customer Support

• Answer customer questions in French and English and provide information about Silk & Snow products
• Provide customer service through phone, email, and live chat
• Balance efficient handling time with friendly and approachable service
• Respond to post-sale inquiries and follow up on order and delivery questions
• Resolve customer problems through proactive follow-up and de-escalation strategies
• Maintain communication with the Customer Experience team to address key issues promptly
• Liaise with courier and warehouse partners daily to resolve customer concerns and support smooth order delivery
• Manage relationships with suppliers and vendors

Explore Bilingual Customer Experience Specialist at Sleep Country. Review requirements and application details.

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